Beautiful, on-trend clothes. Shopping is always very fast from Germany. My only criticism is the cost of shipping (approximately £10). If you want to exchange an item for sizing reasons, you end up pa... See more
Company replied
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Review summary
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Based on these reviews
Beautiful high quality clothing and accessories! Love the trends and fast shipping to US. Prices have risen, but in US we have a total idiot (that’s too nice) imposing tariffs that only hurt consumers... See more
Company replied
I really liked the leggings I got, the style is unique and they are well-made and comfortable. However, I am quite unhappy about being nailed by a pretty significant duty payment, which wasn... See more
Company replied
I discovered this brand a few months ago and followed them for a while before buying. I always really loved their Jewellery and finally decided to buy my girlfriend the Heart ring. It looks super ni... See more
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Company details
Written by the company
Through simplicity and a touch of rock'n'roll, we create everyday essentials for everywhere you go. We create your favorite dress. Your everyday sweater. Your lifetime jacket. Always hand in hand with our core values: Simplicity and rock‘n’roll.
Contact info
Paul-Lincke-Ufer 42-43, 10999, Berlin, Germany
- hello@mikuta.com
- mikuta.com
3.5
Average
506 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Giving a review of one of my favorites brands, what's not to love?
Leaving a review for the clothing company was quick and easy. The process went smoothly, and I was happy to share my feedback.
September 18, 2025
Unprompted review
Reply from MIKUTA
Hi Christina!
Thank you so much for taking the time to share your love! 🤍
We’re beyond happy to hear MIKUTA is one of your favourite brands and that leaving a review was a smooth and easy process. Your feedback truly helps us grow and means the world to our team.
With much love,
Customer Experience Team
It’s a must to shop
Amazing fabulous company
Unusual pieces I’ve become obsessed with the
Bangles
The necklace
Absolutely stunning
Quick delivery
Letting you know every step of the way
Regarding delivery
Absolutely amazing
Beautiful jewellery
All hand made unique pieces
It’s a must to order from this fabulous company
Thank you
Lynn Sheridan x
September 19, 2025
Unprompted review
Reply from MIKUTA
Hi Lynn - you just made our day!
We’re thrilled you’re loving the bangles and necklace. Each piece is hand-finished, so hearing they’re “absolutely stunning” means the world. Thanks as well for shouting out our delivery updates - we want you in the loop from studio to doorstep.
Thank you for the love and for being part of our community! 🤍
With love,
Customer Experience Team
Love every piece of Mikuta
I ordered multiple times with the company already and I love every piece ❤️ The fit and the quality is amazing!! I’ve also had to make a few returns, and the process has always been smooth, efficient, and very quick! In addition their customer service is excellent - very responsive and very friendly! I will for sure order again ❤️
September 18, 2025
Unprompted review
Reply from MIKUTA
Hi Nic,
Reading this made us smile from ear to ear - thank you so much for your love and trust! ❤️ We’re over the moon to hear that you enjoy every piece and that both our returns process and customer service have felt smooth and friendly for you.
It’s a joy to have you in our community and we can’t wait to be part of your next MIKUTA moment!
With love,
Customer Experience Team
Price and Quality don't match
Be aware that you’re paying for style, not quality. The designs look great online, but in reality the materials feel cheap and poorly made. One of the T-shirts I received even arrived with an ink stain. Normally I’d return it, but after reading other reviews about their customer service—and knowing I’d lose more money on customs and return fees—I decided not to bother. It’s disappointing, because the style is appealing, but the brand seems to rely heavily on good photo editing to sell a dream that doesn’t match the actual product.
September 18, 2025
Unprompted review
Reply from MIKUTA
Hello Pascale,
Thank you for being so open with your feedback.
It really saddens us to read about your experience, especially knowing one of your t-shirts even arrived with a stain - that’s not the experience we want any customer to have.
We encourage all our customers to always reach out to us directly whenever something like this happens or there is dissatisfaction with the quality of our products. Our team is here to help, and we’ll always do our best to find a solution so that you feel taken care of. At the end of the day, our goal is to support our community and make sure you feel good about your MIKUTA pieces.
We hope you’ll give us another chance to show you the care and quality we stand for.
With warmth,
Customer Experience Team
I’ve been a loyal customer for over two…
I’ve been a loyal customer for over two years and have spent more than $8,000 on this brand’s clothing. Because I’m in the U.S., I also pay duty fees, which makes these already expensive pieces cost even more. Their shipments come through DHL, and my most recent order went missing for weeks. When I contacted customer service, the support was unhelpful—I was repeatedly told to “check my junk mail,” even though DHL later admitted they had never sent me an email with the payment link for the duty fees. Only after that admission did I finally receive my items.
I’ve never returned clothing before, but this time the jumpsuit I purchased didn’t fit properly. When I tried to return it, the website wouldn’t allow me to, even though they advertise refunds and exchanges. To make things worse, the jumpsuit had two tags, and while trying it on one got tangled in my hair and ripped off—I removed it carefully to avoid damaging the fabric.
After sending more than ten emails, my request for a refund was denied because of their policy starting from the purchase date. This makes no sense, since international shipping alone takes 3–4 weeks before customers even receive their order. Despite my history of multiple purchases and referrals, I was met with refusal after refusal.
Customer service is everything. A brand should value and listen to its loyal customers, not dismiss them. Sadly, after this experience, I will never order again. The clothes are far too expensive to justify the constant headaches, especially when many local brands offer better quality and far better customer service.
September 9, 2025
Unprompted review
Reply from MIKUTA
Hi Sonya,
First of all, thank you for being so open in sharing your experience, and even more importantly, for being such a loyal customer over the years. We’re truly sorry that this situation left you feeling let down - that’s the opposite of what we want for anyone in our community.
After revisiting your case in detail, we see that our team has already followed up with you directly by email with a solution and to confirm the next steps.
We also recognize the frustration you experienced with DHL and customs - international shipments can sometimes create challenges outside of our control, but we know how stressful this is for our customers and we’ll keep working on improving these processes.
We sincerely hope this helps to make things right, and we would love to continue having you as part of our community. Your feedback will be carried forward so we can keep improving both our policies and the way we care for our customers.
With warmth,
Customer Experience Team
Zero answer any email or whats up chat to redirect shipment
I am a client for a while and with no complains untill yesterday that inordered something for the wrong adress and when i noticed i contacted mikuta whatsup and email and no answer untill not. The shipment is still in germany and i cannot redirect DHl to poland because MIKUTA does not notify DHL. The wrong adress ins a hotel on spain and i am not there
September 15, 2025
Unprompted review
Reply from MIKUTA
Hi Celeste,
Thank you for sharing your feedback, and we sincerely apologise for your experience.
Please note that we respond to messages in the order they are received in our system, which may occasionally mean a short wait before we can get back to you.
After reviewing your case, we can confirm that once a purchase is completed, order details such as the delivery address or product details can no longer be changed - and this is why we were unable to accommodate your request.
With care,
Customer Experience Team
Second time to disappoint
Although previously ordering and receiving items which I love I have had an awful experience for the second time. Item was stuck at customs and customer service was slow and not very personal, felt like it was a standard reply each time and not helpful. When I eventually did recieve the item and needed to exchange for a smaller size they would not offer a free return for my inconvenience. I am returning the item at my own cost and have decided not to exchange size as I don’t want to give my custom to a company who can’t seem to do the right thing.
September 12, 2025
Unprompted review
Reply from MIKUTA
Hi Neil,
We’re really sorry to hear about your experience. The customs charges you received were due to a temporary DHL update - you should never have been asked to pay, and we’ve since corrected this with them.
For returns, indeed a fee does apply to some countries, though of course we cover costs if an item is faulty or incorrect. We understand your frustration and will use your feedback to keep improving.
With much care,
Customer Experience Team
Fabulous cardigan and speedy delivery
Having read so many negative reviews, I initially decided against ordering, however, not finding a cardigan similar elsewhere, I took the plunge and ordered, with the certainty that I would regret it. I can honestly say that my experience was fantastic. Cardigan delivered in 3 working days (UK) and was super quality and beautiful. Please don’t be put off by the bad reviews, I will definitely be ordering again from Mikuta.
September 10, 2025
Unprompted review
Reply from MIKUTA
Hi Debbie,
Thank you so much for giving us a chance despite your initial hesitation - we’re thrilled to hear your cardigan arrived so quickly and that you love its quality.
Your kind words mean a lot and we can’t wait to welcome you back for your next order!
With love,
Customer Experience Team
linen dress
Bought a great linen dress I am so happy with! good quality. Hope it comes back in black. fast customer service, takk 🤩
August 9, 2025
Unprompted review
Reply from MIKUTA
Hi Lena,
We're happy to hear you love your linen dress! Thank you for your kind words about the quality of our products and our service. We’ll share your wish for the black version restock with our product team - who knows what the future might bring. 😉
With love,
Customer Experience Team
THE CUFF ❤️
Ordered The Cuff after stalking it for months waiting for its return. I’m in love. I had no issues with communication or purchase. Fast shipping and timely updates. Ya it’s not cheap but what is when it comes to unique statement pieces!!! Thanks for the amazing bracelet
September 8, 2025
Unprompted review
Reply from MIKUTA
Hi Alex,
We love this! ❤️ Thank you so much for waiting patiently for The Cuff and for sharing your excitement with us. It makes us so happy to hear you’re in love with your bracelet and enjoyed the whole experience!
It’s true, The Cuff is a statement piece, and we’re thrilled it found the right home with you.
With love,
Customer Experience Team
Extremely Extremely Disappointing Experience – and No Customer SupportDisappointing Experience
Extremely Disappointing Experience – Poor Quality Products and No Customer Support
I placed an order with Mituka for a necklace, bag, and dress. Unfortunately, the bag (which cost nearly £200) was of very poor quality and appeared cheaply made. The dress was also unsuitable. I attempted to return both items, but the return portal has been down, and despite numerous attempts to contact Mituka via WhatsApp, email, and Instagram, I have received no response.
In the meantime, I placed a second order after being assured by Mituka that they would cover all import duties. That shipment is now stuck in customs with an additional charge of over £90, and again, my attempts to get any response or support from the company have been ignored.
To date, I am out nearly £600 with no resolution. I have repeatedly asked for complaints contact details, but my emails continue to go unanswered. This lack of accountability and complete disregard for customer service is unacceptable. Based on my experience, I would strongly advise others not to order from this company.
September 9, 2025
Unprompted review
Reply from MIKUTA
Hi Anna,
We’re truly sorry to read your review. Unfortunately, we weren’t able to identify you as a customer based on the first and surname provided here, so we haven’t been able to review your case in detail.
We’d also like to clarify that our customer support team is not experiencing any backlog at the moment, so if you haven’t received a reply it’s possible your messages didn’t reach us. We’d kindly ask you to contact us again so we can assist you right away.
Regarding the UK duties, you are correct - some customers did receive incorrect requests from DHL due to a temporary customs update. These charges should never be passed on to you, and we have already provided DHL with all the necessary documentation to resolve such cases.
We’d very much like to help you with your return and your recent order, so please reach out again via our official channels and we’ll make sure to take care of it.
With care,
Customer Experience Team
Bad customer service and extra charges
I've been waiting for an order that it stuck at customs due to a charge for duty/tax. MIkuta say on their website there will be no extra duty/tax payments to make in addition to the item prices. However I've been sent a message to make a payment.
I've contact MIkuta to ask them to arrange the payment of the fee as per their website however no one has responded to WhatsApp or email. Customer service is awful and now I almost of pocket with no dress
September 8, 2025
Unprompted review
Reply from MIKUTA
Hi Claire,
Thank you for sharing your feedback. We’re truly sorry for the stress this situation has caused you. You are absolutely right - you should not have to pay any additional duty or tax charges for your order.
We can confirm that this was related to a temporary customs update with DHL, which led to an incorrect payment request being sent. As discussed with you via our support service, our team provided DHL with all the necessary documents to resolve it, and we also received confirmation that everything was in place on their side.
We understand how frustrating it must have been to receive that payment request. Thank you once again for your patience while we worked on resolving this.
With care,
Customer Experience Team
Just received my third order
Just received my third order. Fast delivery, beautifully wrapped and most importantly the clothes are great - style and quality really excellent- highly recommended
September 1, 2025
Unprompted review
Reply from MIKUTA
Hi Michal
Thank you so much for your kind words and for trusting us with your third order! We’re delighted to hear you enjoyed the fast delivery, the wrapping, and most of all, the style and quality of our pieces (now yours)!
Your recommendation means a lot to us - we can’t wait to welcome you back again soon!
With love,
Customer Experience Team
Fawlty sizing and no full refunds
I bought a dress on sale from their website because I was unsure about the sizing and quality. I ended up liking it, so I decided to order the same dress in my preferred color. Same style, same size—just a different color. But guess what? The second dress is at least 10 cm wider and doesn’t fit. It’s seriously a full size bigger!
Mikuta agreed to accept the return, but they won’t cover the shipping costs because “the size is as ordered.” Technically, it is not—the size might be labeled the same, but the actual measurements are clearly off.
Very disappointed. Poor quality control and bad service. You can’t trust the sizing even within the same product!
August 25, 2025
Unprompted review
Reply from MIKUTA
Hi Jessica,
Thank you for taking the time to share your experience. We’re really sorry for the sizing issue you faced - receiving two dresses with such a difference in fit is understandably frustrating.
After reviewing the case, we see that some important details (such as the exact difference in measurements and product pictures) were left out of the conversation, which made it harder for us to assess the situation properly. At the same time, we also recognise that we should have been more proactive in asking for this information from the start. We’ll improve the way we guide similar cases in the future.
Your feedback is very valuable to us and will help us strengthen both our quality control and our customer experience.
We truly appreciate you bringing this to our attention.
With love,
Customer Experience Team
Extremely bad costumers service
Very bad costumers service!!!!
I spent days!! As if they cannot think
September 2, 2025
Unprompted review
Reply from MIKUTA
Hi Gitte,
We’re sorry to hear about your experience, but we're also grateful that you took the time to write to us, as it's the best way for us to keep improving our services and products.
We can see your order has been delivered and we honestly hope you're satisfied with your new clothes.
With care,
Customer Experience Team
I ordered a shirt dress I could…
I ordered a shirt dress I could probably wear all the time, dress up or down. After washing, I did have some color issues and addressed it with customer service. Laura from Mikuta promptly responded to look into the issue and offered me solutions and a replacement. I am so happy with the customer service they provided as I love the dress and they replaced it with expedited shipping.
I really appreciate a company who has customer service where it is now a rarity to find.
Thank you Mikuta
I will be returning to shop:)
August 21, 2025
Unprompted review
Reply from MIKUTA
Hi Renee,
Thank you so much for your wonderful review! We’re thrilled to hear how much you love your shirt dress and that Laura could support you so promptly. Knowing that you felt cared for means the world to us - that’s exactly the experience we want for our community.
We can’t wait to welcome you back!
With love,
Customer Experience team
Don’t buy from this company…
I would strongly advise against purchasing from this company. The quality doesn’t warrant the price at all and the customer service is shocking. They waited 10 working days to give me a refund. I don’t know how they are still in business
July 28, 2025
Unprompted review
Reply from MIKUTA
Hi! Thank you for taking the time to leave your feedback. We're sorry to hear that your experience didn’t meet expectations. We always aim to provide both high-quality products and excellent service, and we regret to hear that we did not provide you with the best experience.
Regarding your refund, we understand how frustrating delays can be. They may occur during peak seasons, for which we apologize.
We take all feedback seriously and are committed to making things right. Thank you for your patience and understanding!
Refund issues
Also having an issue receiving my refund - sent back items in two lots as I thought I might keep a dress but decided against it as felt it was too short in the end and I wouldn’t in reality feel comfortable wearing. But the second refund hasn’t come through after a month and no communication / difficult to get ahold of them. V expensive dress - but now I don’t have the dress or the money…
August 14, 2025
Unprompted review
Reply from MIKUTA
Hi Natasha! Thank you for your feedback, and we're really sorry to hear about the trouble you've had with your refund.
We completely understand how frustrating it must be to be waiting this long—especially when it involves a high-value item. Our aim is always to process returns as swiftly and smoothly as possible, so it’s disappointing to hear that this hasn’t been your experience. Delays can, unfortunately, occur during peak seasons, for which we apologize.
We’d really like to get this sorted for you as soon as possible. Please contact us at hello@mikuta.com with your order number, and we’ll prioritise resolving this for you right away.
Thank you so much for your patience and understanding!
I've ordered twice from this brand
I've ordered twice from this brand. One dress I LOVED. Had no problems with the returns of the other items, customer service was great. I was very disappointed however on the dress I kept, I followed the wash instructions exactly (cold gentle cycle, line dry) and it shrunk honestly four sizes. Unwearable and completely ruined. Sad for a 290 euro dress.
July 12, 2025
Unprompted review
Reply from MIKUTA
Hi Elise! Thank you so much for your review and for ordering from us not just once, but twice — we’re happy to hear that you had a good experience with our customer service and returns.
We’re truly sorry to hear about what happened to the dress you kept. That’s understandably disappointing, especially given the care you took in following the wash instructions. We completely understand your frustration.
If you haven’t already, please reach out to us at hello@mikuta.com with your order details and a photo of the item, and we’ll look into a resolution for you as quickly as possible.
Thank you so much for your patience and understanding!
Avoid or be disappointed
On the face of they look like a high end trendy top quality retailer but they're far from that. Bought a £100 dress for my wife and had to return due to poor quality and fit. Still waiting for a refund 2 weeks on! And it's cost £10 to return !!!
August 1, 2025
Unprompted review
Reply from MIKUTA
Hi Nigel! Thank you for your feedback — we’re really sorry to hear that.
We understand how disappointing it must have been for you and your wife to receive a dress that did not meet your expectations. We’re equally sorry for the wait you're experiencing with the refund. During peak seasons, delays can occur, for which we apologize.
Returns originating from the UK have an associated fee of 10€, deducted from the refund amount. This information is available at https://mikuta.com/pages/returns-exchanges.
Please don’t hesitate to get in touch at hello@mikuta.com, providing us with your order details -we’d be happy to help!
We appreciate your patience and understanding.
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