Mila Cares Inc. Reviews 130

I bought 2 Mila cares for my home and we are having such difficulties setting them up! The worst part is there’s no customer service number to call for assistance only email and they say they will get back to you in 24 hours! Had I known the customer service had no contact number I would have NEVER bought these machines! With all the reputable companies out there that do have a contact person save yourself from the trouble! Buyer beware!!
Update: now that I have figured it out I’m happy with how they are performing but the real test will be when I get the air tested by a mold company. I still am annoyed that there is no customer service number and it’s email only which btw can take up to 24 hours for a response

This air filter is the biggest piece of overpriced junk ever - don't waste your money on it. App barely works, constantly disconnects from wifi, and makes the most awful buzzing sound at low fan speeds which is absolutely unbearable. Maybe if this company focused less on coming up with quirky slogans and more on making sure their products aren't a total piece of sh** they'd have a better review from me. Avoid at all costs.

I’ve waited over 2 weeks for the Mila to arrive. In Canada, they ship from BC via Purolator ground. I asked about air shipping and explained that I’d be happy to pay extra for faster shipping. Apparently they won’t ship via Air. Customer support is very slow to respond and sometimes it takes days to get a response. The unit arrived today and after following the instructions, it won’t pair with the app on my iPhone. I wish I had seen these reviews before I ordered it. Very disappointing.

Feb 17 update: I’ve had enough. I requested to return the unit today. Recent developments are a chemical smell from the critter cuddler filter. Apparently this is a known issue. They suggested that I put the filter outside for a couple days. And last night the unit developed a whirring/chirping noise. Time to get rid of it.

I purchased 3 Mila units a couple years ago - spending over $1200. I also signed up for their air filter replacement subscription program. Since then I have had two units fail. Despite the web site claiming "Mila Cares" their customer support is virtually non-existent. Everything is done on-line with an emphasis on AI generated auto responses. I have requested multiple times to actually speak with someone about my issues. First unit was replaced after several months of delays, stalling, repeated requests from them for the same information, missed delivery dates, etc. 2nd unit just up and died a month ago. Since then I have been stuck in the same black hole of requests for videos of the unit, screen shots of the units MAC data, countless emails with the same stupid comments about "we're bummed about the problems you're experiencing" and emails ending with an incredibly insulting smiley face emoji. After three weeks of efforts to get some resolution to my 2nd failed unit (all while seeing an uptick in my allergy symptoms that the failed unit in my bedroom was supposed to address), Mila finally says that they can't do anything because I never returned the first damaged unit from September 2022. I was never told to replace it and given the significant delays in receiving the new one, I took it to an e-waste facility. where it belongs. Mila has been tone deaf in my outreach to them and has totally ignored the fact they are selling poorly manufactured units - assuming zero responsibility or culpability for their non-actions. All this at the expense of my health. One of the worst companies I've ever encountered. They are putting people's health at risk with their constant stalling and delay tactics. Similarly, their subscription program turned out to be a joke. Auto ship replacements were delayed several months, forcing me to use clogged and extremely dirty old filters in my units - further exacerbating my respiratory issues. Based on other reviews with similar customers, Mila is clearly only focused on selling the next new unit vs doing the right thing for their existing customers. Here is one other fact that I think potential customers should be aware of… something that seems both intentional on Mila's part and a further example of how little “care” is actually in “Mila Cares.” I logged onto my Mila app the other night, went to “settings” then “account” then to “write a review.” Much to my surprise, what popped up is “you must own this item to write a customer review.” It would appear that I have been blocked from being able to write a review on Mila’s web site, which not only demonstrates their lack of transparency, but more importantly constitutes censorship in the most egregious form. How can a “write a review” function that’s only accessible to those that actually have an account with Mila (only established as a purchaser of their products) state that I don’t own any products so I can’t write a review? This is nothing more than a blatant attempt to block negative reviews and shield the public from the realties of their poorly manufactured air purifier. This false functionality is consistent with the Mila web site that selectively posts only positive reviews with no ability for an actual Mila customer to post their own, troubled experiences. Can not stress enough that no one should do business with them. Based on their non-responses, I have also shared my negative experiences with the BBB. You have been warned.

Customer service help to get set up took a bit to get but was great... but can't see that anything has changed in the last few weeks of using the Mila. Got the critter cuddler filter and so far the dust and dog hair is just as bad as ever, and unless you are running the fan on 10% - 20% it is way too loud. Also there was no mention that you can't run a humidifier at the same time without without problems. Now I can see how Mila controls the reviews posted on Google too.

Beautiful website, dreadful product. It took 2 months to arrive and is literally appalling. I immediately asked for a refund and suddenly the company that 'cares' has gone quiet and isn't responding.

Avoid this company

I was really impressed with Mila from start to finish. The website is really clear and easy to use, was great to learn about the product and the range of filters was really cool. The buying process was great, although could have done with more delivery updates. I reached out for delivery updates and they came back and were extremely helpful/quick. I got my product and I was really happy with the ease of use and unboxing experience. Their app is very well designed and you can tell they put a lot of effort into designing the whole experience. Would recommend to anyone as it was also a good price.

I ordered the Mila on 14th October and received it on 18th - so far so good! But as soon as I switched it on it made a horrible high pitched electronic whine. Not a problem, products sometimes have faults, so I sent a message to let them know. They asked for a couple of videos so I sent them on 26th October and they confirmed they'd arrange for a new one to be sent out and the faulty one to be collected. I hadn't heard anything a week later so I chased it up and they told me they were due a delivery that weekend so would make sure one of them was sent out. On the Tuesday I hadn't heard so asked again - their delivery was delayed but expected that day. 2 days later still nothing so I asked AGAIN and this time was told the delivery was in Germany so would be another 10 days. So I asked for a refund instead and was told I'd have to pay for the return postage. I had to inform them that legally they were responsible for this because the product was faulty so on 12th November they confirmed they would send a return label. I had to chase this up twice and EVENTUALLY on 18th November received a message from DPD saying they'd collect the item. However I haven't been sent a return label, or the address to put on the parcel. I've now exchanged another 9 emails with them but STILL haven't been provided with this information. Honestly at this point it is a complete farce! If it isn't faulty I'm sure the product is great, but their customer service is atrocious and the whole experience has been awful!