We first went to the store on Crabtree street Della was wonderful showing us all the recliners, but she hadn’t got the 4 motor ones. We went to the shop in Oswaldtwistle where they have a good range e... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend this company highly enough, especially John. He came out multiple times with power wheelchairs for me to try, all at no cost, even though he wasn't local. Nothing was ever too... See more
Company replied
Even though Richard was with other customers I was greeted and invited to wait and okayed to look around. Richard was very helpful showing me the products I had gone to buy and very thorough in hi... See more
Company replied
Julia was absolutely excellent – warm, welcoming, and incredibly helpful. We had a lovely chat, and she even offered me a cup of tea, which was such a thoughtful touch. She took the time to listen and... See more
Company replied
Company details
Written by the company
Specialist of mobility, disability and healthcare products. Incontinence Solutions, Wheelchairs, Stairlifts, Mobility Scooters, Adjustable Beds and Bathlifts.
Contact info
Millercare Service Centre Alexander House 38 Churchill Way, BB9 6RT, Lancashire, United Kingdom
- 0800 6528533
- contact@millercare.co.uk
- millercare.co.uk
4.8
Excellent
305 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchase of a rise and recliner chair
I have recently purchased a rise and recliner chair for my father . The chair is of really good quality and reasonably priced compared to other companies I visited . The staff at both the Heywood and Oldham branch were very knowledgeable and caring. Nothing was too much trouble .Overall the service was excellent .
August 20, 2024
Unprompted review
Reply from Millercare
Dear Julianna,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood and Oldham branches. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read they provided such excellent customer service when helping you purchase a rise and recline chair. We will pass on your kind words to the Heywood and the Oldham teams as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing Millercare and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Scooter
Alistair was a brilliant help get me informed about my order I'm happy with the scooter I got and the customer was second to none .10_10
August 14, 2024
Unprompted review
Reply from Millercare
Dear Adrian,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Alasdair assisted you with such brilliant help and provided regular updates. We will pass on your kind words to the Heywood team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing Millercare and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Helpful from start to finish
Helpful from start to finish. Mum needed a scooter so the lady in the Oswaldtwistle branch was extremely polite and helpful. Scooter ordered on Friday and delivered by Tuesday. Would definitely recommend Millercare. Service was excellent.
Thank you
August 6, 2024
Unprompted review
Reply from Millercare
Dear Victoria,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oswaldtwistle branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how they assisted you and your mum with a new mobility scooter with fast delivery whilst being extremely polite and helpful. We will pass on your kind words to the Oswaldtwistle team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing Millercare and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
First class customer service and not pushy
Christine was great from the moment I went into the Oswaldtwistle store. I knew which power chair I wanted to see. And she was so knowledgeable about it. She spent time with me, making sure she understood the reasons I wanted a power chair instead of a scooter. She allowed me to try the chair I was looking to get. There were no times where I felt she was pushing a sale. It was all about what I needed.
I ordered the chair and she got in touch the moment it arrived. It took less than 2 days! When I went to pick it up, it was all set up for me and she had been charging it too. She checked I was safe and able to use my chair and then helped me to load it into my car.
Honestly, my experience was brilliant.
Thank you.
August 1, 2024
Unprompted review
Reply from Millercare
Dear Louise,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oswaldtwistle branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Christine has assisted you with a new powerchair, answered your questions, provided a test drive and helped you load it into the car. We will pass on your kind words to Christine and the Oswaldtwistle team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing Millercare and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
I bought some slippers for my mum at…
I bought some slippers for my mum at Millercare in heywood, Julia was amazing and could not do enough for us, mum could not get out of the car so Julia helped me take slippers out to the car. She was amazing to us, really recommend
July 23, 2024
Unprompted review
Reply from Millercare
Dear Lorraine,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Julia has been amazing in assisting you and your mum with slippers. We will pass on your kind words to the Leyland team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing Millercare and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Just hired a Mobility Scooter
Just hired a Mobility Scooter from Miller Care for my dad at the Royal Lancashire Show. Absolutely brilliant service, great price, cool scooter (he enjoyed riding it more than the show). The lady who helped us walked us all the way back to the car to save his legs. Nothing too much trouble!!!
July 20, 2024
Unprompted review
Reply from Millercare
Dear David,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our stand at the Royal Lancashire Show. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how your dad hired a scooter and the team walked with you back to the car to save his legs. We will pass on your kind words to the team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing Millercare and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Amazing service at millercare in…
Amazing service at millercare in leyland,callum and Karen are both very kind and helpful
July 17, 2024
Unprompted review
Reply from Millercare
Dear Lyndsey,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Leyland branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Callum and Karen have been very kind and helpful. We will pass on your kind words to the Leyland team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing Millercare and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Millercare Blackburn disgusting work practices
Millercare Blackburn did a repair on my late father’s mobility scooter with a cost of £685. My father told us the repair was significantly less as he must have been embarrassed to tell us before he passed. The mobility scooter was still in millercare when he passed away so they offered £500 for it which was accepted. I feel totally disgusted with the way the practice in my mind they have made money twice on a dead man
After a phone call today they refused to budge on refunding the amount that was just spent with them
July 16, 2024
Unprompted review
Reply from Millercare
Hi David,
Thank you for sharing your feedback. Our Customer Resolutions Manager has informed me that the issues you highlighted have now been resolved to your satisfaction. We strive to provide excellent service, and we hope this recent experience reflects our commitment to you.
If you feel that the issue has been resolved, we kindly ask if you could update your review based on the service you received from our Customer Resolutions Manager and team. However, if you believe there are still unresolved matters, please do not hesitate to contact us directly.
Thank you for giving us the opportunity to address your concerns.
Best regards,
Millercare Customer Service Team
Recently returned to Wigan branch as I…
Recently returned to Wigan branch as I needed to hire a hoist for a visiting relative. As on previous visit I was again dealt with in a manner that was welcoming and nothing was too much trouble, a big thank you to Marie who was a pleasure to deal with and explained everything clearly re: setting up and operating the hoist.
June 28, 2024
Unprompted review
Reply from Millercare
Dear Brian,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Wigan branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read Marie was able to assist you with a hoist hire whilst she demonstrated that nothing was too much trouble. We will pass on your kind words to the Wigan team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing Millercare and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Excellent customer service
Every time we go in the Blackpool store they are very, very helpful and knowledgable. They can’t do enough to help and advise.
July 4, 2024
Unprompted review
Reply from Millercare
Dear Dottiejan,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Blackpool branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read every time you have been to the store they're very helpful and knowledgeable. We will pass on your kind words to the Blackpool team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing Millercare and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Millercare in Oswaldtwistle were excellent
Millercare in Oswaldtwistle were excellent. Went to look at a particular wheelchair after hours of internet research. Denise showed us the wheelchair and alternatives that were in store. She took time to explain pros and cons. She was sensitive to my feelings about accepting my first wheelchair.
June 4, 2024
Unprompted review
Reply from Millercare
Dear K W,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oswaldtwistle branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read Denise provided such a great service whilst assisting you with a wheelchair. We will pass on your kind words to the Oswaldtwistle team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing Millercare and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Had an emergency situation
Had an emergency situation, elderly relative coming to live with us. Dad is 83years old has mobility issues. We needed some advice on a reclining chair and other equipment. We called into the Oswaldtwistle branch yesterday spoke to Denise who was extremely helpful, today we went back and spoke to Claire and another gentleman member of staff. All I can say is the level of service, help etc we received was excellent, they went out of their way to help us I would highly recommend anyone who finds theirselves in a similar situation to call into millercare Oswaldtwistle thank again.
June 27, 2024
Unprompted review
Reply from Millercare
Dear Michelle,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oswaldtwistle branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Denise, Claire and Ian were able to assist and help you in your emergency situation. We will pass on your kind words to the Oswaldtwistle team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing Millercare and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Purchased a magic 360 wheelchair in…
Purchased a magic 360 wheelchair in March 2024 at a cost of £15k and the after sales care is abysmal.
I have issues with the leg rests and the headrest needs replacing which have been ongoing for weeks...twice they have promised to call out and fix the faults but have cancelled both times.
The shop staff can't help me and they tell me the director Tara Butterworth isnt responding to calls or emails.
An absolute scandal.
I'll be going to the radio press tomorrow if I don't get a response.
June 26, 2024
Unprompted review
Reply from Millercare
Dear Angela,
I hope this message finds you well. We recently noticed that you left a 1-star review, and we want to express our sincere apologies if you did not have the experience you expected. We take customer feedback seriously, and we would appreciate the opportunity to address any concerns you may have.
Your satisfaction is our top priority, and we are committed to resolving any issues you may have encountered. Could you please contact our customer service department by calling 01254 356565 or emailing: customerservice@millercare.co.uk.
We value your feedback, and we are eager to make things right. If you could spare a few moments to share additional information, we would be grateful. Alternatively, we would be happy to connect with you directly to discuss your concerns further. Please let us know a convenient time for you, and we will arrange a call or meeting accordingly.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to address your feedback.
Best Regards,
Millercare Customer Service Team
Excellent Service
I rang Miller Care yesterday to see if they could get a Zimmer frame to me today (Saturday) as I need it for a hospital appointment on Monday. Jason and Faizal were so polite and helpful. My zimmer arrived by DPD today. 🙂 It’s perfect. A great range of products at very reasonable prices. Exceptional service.
June 21, 2024
Unprompted review
Reply from Millercare
Dear Lynn,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Web Department. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Jason and Faizal assisting you a zimmer frame for a Saturday delivery. We will pass on your kind words to the Web team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing Millercare and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Excellent customer service
After being quoted an unrealistic price for a replacement part for my stroller, Millercare went to considerable time and trouble to source the part at no cost to myself. Neil W dealt with the matter professionally and courteously, despite having to spend an inordinate amount of time sorting the matter for me. Thank you Neil.
June 21, 2024
Unprompted review
Reply from Millercare
Dear Richard,
Thank you so much for your wonderful review and the 5-star rating!
We're thrilled to hear that Neil was able to assist you so effectively in sourcing the part for your stroller. Providing excellent service and going the extra mile for our customers is something we strive for every day, and it's great to know that Neil’s efforts made a positive impact on your experience.
We'll be sure to pass on your kind words to Neil and the rest of our team. If you need any further assistance in the future, please don't hesitate to reach out.
Thank you for choosing Millercare!
Warm regards,
Millercare Customer Service Team
Would like to say Paula Mark and all…
Would like to say Paula Mark and all the team are absolutely fantastic. Yes there was a bit of a delay on my scooter but they got it dealt with and they got it back to me within quick time absolutely fabulous and they are brilliant of what they all do, they are absolutely down to earth everyone so thank you for your time and offer and very much appreciated.
June 14, 2024
Unprompted review
Reply from Millercare
Dear Kyle,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Department. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Paula and Mark were fantastic and got your scooter back to you quick time. We will pass on your kind words to the Service team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing Millercare and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
My wife and I visited the Preston…
My wife and I visited the Preston branch recently in order to purchase a chair lift and were assisted by Cath Hind who helped us with our query. She visited our home later that day to ensure we purchased the right product and yesterday it was fitted in no more than five days which is a fantastic service. She also helped us select two other aids for using our shower safely ( an electric lowering bath seat) when I had been contemplating an expensive building extension. The whole experience has been really positive from the initial telephone contact and life overnight is so much easier for my wife now with Cath Hinds help. Sincere thanks Millercare- Deepdale Preston branch.
May 16, 2024
Unprompted review
Reply from Millercare
Dear Steven,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Preston branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Cath has assisted you throughout with a chair lift and bath aid with everything fitted within 5 days. We will pass on your kind words to the Cath and the Preston team about how the experience has been really positive. We always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing Millercare and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Delivered on time and with great care
Easy parking, very pleasant staff. Great attention, making it a very pleasing visit.
May 22, 2024
Unprompted review
Reply from Millercare
Dear Jean,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Warrington branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how you found the store to have easy parking, pleasant staff and with great attention. We will pass on your kind words to the Warrington team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing Millercare and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Fantastic Customer Service
Christine at the Oswaldtwistle branch was amazing. She went through all of the different options with me, explaining the advantages and disadvantages of the various options. I now have a fantastic wheelchair that fits like a glove. Thank you Millercare for helping me get my freedom back!
May 7, 2024
Unprompted review
Reply from Millercare
Dear James,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oswaldtwistle branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Christine was amazing whilst going through all of the options for your new wheelchair. We will pass on your kind words to the Christine and the Oswaldtwistle team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing Millercare and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Well done, Heywood.
The service at Millercare, Heywood is excellent!
I was met at the door by a very pleasant young gentleman who helped me to get my rollator into the shop. In seconds he had located the problem with the device and it was fixed immediately. The shop was in tip top order and the professional service could not be faulted. Thank you.
April 26, 2024
Unprompted review
Reply from Millercare
Dear Anne Marie,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Alasdair greeted you in a very pleasant way and resolved the issues with your rollator. We will pass on your kind words to the Heywood team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing Millercare and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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