Millie and Murphy  Reviews 93

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Communications, the web shop and postage was all very reasonable and they sell excellent quality products. I highly recommend them and have also told my dog owning friends about them.

Company replied

Rated 5 out of 5 stars

Excellent customer service and choice of range. I'm a big fan of their drying mitts, and recently purchased a fabulous coat for our labrador too. Unfortunately, I didn't measure it correctly, so will... See more

Company replied

Rated 5 out of 5 stars

I bought a collar for my dog from Millie and Murphy. The cost and shipping were by far cheaper than anywhere else online. It came super quickly - arrived next day. Was packaged absolutely beautifully... See more

Company replied

Rated 5 out of 5 stars

An absolute pleasure to buy from, Katy went above and beyond to help me with the dog coats, and kept me updated all the way with excellent friendly communication The coats arrived very well package... See more

Company replied

Company details

  1. Pet Store

Written by the company

Millie and Murphy is a family owned business in Sussex, selling quality dog products we hope your dog loves them as much as ours do.


Contact info

4.9

Excellent

TrustScore 5 out of 5

93 reviews

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Rated 5 out of 5 stars

Lovely company to deal with

Lovely company to deal with. Friendly staff and item arrived very quickly.

October 20, 2022
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Reply from Millie and Murphy

Thank you so much for your feedback, we are very grateful you have taken the time to write a review and delighted you were happy with the service provided.

Rated 5 out of 5 stars

Dog toy

There was a minor fault with a squeaky toy, a very efficient response was made to my email & I was offered a replacement or refund. Would not hesitate to re-order.

July 29, 2022
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Reply from Millie and Murphy

I'm so pleased we were able to resolve the issue with the toy and you were happy with our service. Thank you so much for taking time to write feedback for Millie and Murphy, we really do appreciate it.

Rated 5 out of 5 stars
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Reply from Millie and Murphy

Thank you so much for taking the time to write a review for Millie and Murphy, we really appreciate it and are delighted you were happy with the speed of service you received.

Rated 5 out of 5 stars

Excellent quality products

Excellent quality products received, exactly as described on the website. Fast delivery, beautifully packaged.

March 15, 2022
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Reply from Millie and Murphy

Thank you so much for taking the time to write a review, we really do appreciate it. We are delighted you were so happy with your experience with us and hope you and your dog enjoy your products.

Rated 5 out of 5 stars

Magic doggie towel

Fab towel , drys wet doggies quickly and more efficiently, capturing dirt too! Really pleased and will be ordering another one

February 23, 2022
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Reply from Millie and Murphy

Thank you so much for taking the time to write a review, we really appreciate it. We are delighted you love your drying towel and could get it to you in time for all the bad weather we've had!

Rated 5 out of 5 stars

Excellent Customer Service

I purchased jumpers for my two cockers, I had to exchange one for a larger size. Nothing was a problem for this company, excellent customer service and I would highly recommend them.

December 16, 2021
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Reply from Millie and Murphy

Thank you so much for taking the time to write a review, we really appreciate it. It was a pleasure to work with you to ensure you got exactly the right jumper you needed for your dog and hope they love it.

Rated 5 out of 5 stars

Have never posted on these type of…

Have never posted on these type of things before, but I must express my gratitude for the service provided!! Very helpful. Thank you

December 2, 2021
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Reply from Millie and Murphy

Thank you so much for taking the time to write a review, even more so that you don't normally. We really appreciate your feedback and are delighted to have been able to help get the perfect product for you and your dog. We hope they love it.

Rated 5 out of 5 stars

Love the range of high quality and…

Love the range of high quality and personalised products on this site and the service is always excellent. Highly recommend

November 16, 2021
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Reply from Millie and Murphy

Thank you so much for taking the time to write a review for your recent experience with Millie and Murphy, it is very much appreciated and we are delighted you were happy with everything.

Rated 5 out of 5 stars

Great website for all your dog-related needs

Brilliant service - fast delivery, securely packaged, great products. Couldn’t ask for more.

November 2, 2021
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Reply from Millie and Murphy

Thank you so much for taking the time to write a review for Millie and Murphy, we are very grateful. We are thrilled you were happy with the service and products you received and hope you and your dog enjoy them.

Rated 5 out of 5 stars
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Reply from Millie and Murphy

Thank you so much for your review and your valued return custom, we are delighted that you were happy and really appreciate you coming back to buy from us again :-)

Rated 5 out of 5 stars

5 stars all round!

My item was delivered quickly and was really well packaged. I couldn’t fault the customer service, after sending an email enquiry it was answered within under an hour! Wonderful service that I couldn’t recommend more.

September 27, 2021
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Reply from Millie and Murphy

Thank you so much for taking the time to write your review, we really appreciate it. We are delighted to have been able to help with your enquiry and that you were happy with our service. We look forward to seeing you again :-)

Rated 5 out of 5 stars

Quality Product

Quick delivery, really good quality product. Definitely buy from here again

September 8, 2021
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Reply from Millie and Murphy

Thank you so much for taking the time to write a review, it really means so much. We are delighted you were happy with your experience and love your new product, we look forward to helping you in the future.

Rated 5 out of 5 stars

Donna the Labrador loves her new collar…

Donna the Labrador loves her new collar Thankyou! Great product and fast delivery. Packaged really well.
Would highly recommend.

July 16, 2021
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Reply from Millie and Murphy

Thank you so much for taking the time to write a review, we really appreciate it! We are delighted that Donna loves her new collar and that you were happy with everything too. Thank you :-)

Rated 5 out of 5 stars

Excellent

Once again first class service and excellent product

June 21, 2021
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Reply from Millie and Murphy

Thank you so much for taking the time to write a review and for your repeat custom, we really value both so much and are so happy you love your new order.

Rated 5 out of 5 stars

Great company to deal with

Bought the Pet teezer brush -really easy to use and very effective. Initially rang about another similar brush i had seen advertised on Facebook but after speaking to the owner decided to buy this product instead. It's really good, well made and does the job.
Thank you Millie and Murphy

May 21, 2021
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Reply from Millie and Murphy

Thank you so much for taking the time to write a review, we are thrilled you and your dog love your new Pet Teezer brush and glad we could help in your decision making. Thank you :-)

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service provided from Millie and Murphy. I had help choosing the correct size harness, collar and lead for my dog which was very much appreciated. The products are of very high quality too. Very happy customer!

May 2, 2021
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Reply from Millie and Murphy

Thank you so much for taking the time to review Millie and Murphy. We are delighted you were so happy with your purchase and it was our pleasure to be able to help find exactly what you wanted.

Rated 5 out of 5 stars

Great service and a beautiful Rainbow…

Great service and a beautiful Rainbow collar for my doggie! It came packaged so lovingly it looked better than my Christmas presents. Thank you x 🐶❤️

April 8, 2021
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Reply from Millie and Murphy

Thank you so much for your wonderful feedback, we appreciate you taking the time.
We are so delighted you and your dog love the new collar and the way it was packed; she definitely looked beautiful in it from the photos you shared on social media- thank you!

Rated 5 out of 5 stars

Perfect service as always

Our dog loves her new Red Dingo collars. They arrived exactly as expected, beautifully packaged. Very happy customers again thank you

March 21, 2021
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Reply from Millie and Murphy

Thank you so much for taking the time to review Millie and Murphy and for your repeat custom!
We are delighted you and your dog were so happy with her new collars and we hope you enjoy them.

Rated 5 out of 5 stars

Millie & Murphy get my highest…

Millie & Murphy get my highest recommendation every time. They supply top quality products at competitive prices. Items are always despatched quickly and come beautifully packaged.

March 15, 2021
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Reply from Millie and Murphy

Thank you so much for your amazing review, we are delighted that you have returned to Millie and Murphy again and enjoyed your experience with us, as well as your product choices- thank you so much for your custom!

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