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Millin Reviews 1,126

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TrustScore 5 out of 5

4.9

Tool Store
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Rated 5 out of 5 stars

Its always great buying from Millin. I can trust the quality of the items, the prices are fantastic and I love the small business vibe. You don't get great customer service or followup service like th... See more

Company replied

Rated 5 out of 5 stars

Great quick communication. Matt went out of his way to assist me and enable me to get my DIY job done quicker and better. I am a new customer and so glad I found Millin. I have already made a second p... See more

Company replied

Rated 5 out of 5 stars

The good experience started before I buy anything at your store. Since day one matt answer all my questions and make me feel confident to buy the best equipment that suits what I needed. After receive... See more

Company replied

Rated 5 out of 5 stars

Rang Matt who was very patient and helpful. Got some great advice on which paint sprayer to buy and how to use & clean it. Went with a Wagner Pro 350 with an extra hose & gun extension. Both very wort... See more

Company replied

Company details

  1. Tool Store
  2. Construction Machinery and Equipment Store
  3. Decoration and Interior Design Store
  4. Industrial Equipment Supplier
  5. Industrial Vacuum Equipment Supplier

Information provided by various external sources

Your one-stop shop for everything trade, industrial, and hardware From household names to smaller independent distributors, Millin offers all the tools, supplies, and accessories you need for any trade, industrial, or personal project.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 4 out of 5 stars

Same but not .......

The same, as always, excellent product, pricing and prompt delivery which get my normal 5 star rating.

However my experience in purchasing those few items rates at about a 3 star so I've settled with the shown 4 stars. I'm not a fan of the new website at all, wasn't easy to find what I was looking for even though I'd ordered it before off the old site, no account to log in to, no purchase history etc. In the past I've logged into my purchase history to track the order progress and get GST invoices. I had to email to get the GST invoice for this order. Overall it took way too long, time I won't get back.

Side note. Came across an item last night that I'd quite like, listed with it were two optional accessories (actually service parts rather than accessories so will be needed at some point) but after extensive searching I couldn't find these accessories/parts on the site anywhere. Cross that off my wishlist.

Sorry for the rant Matt but you may have lost me.

February 12, 2024
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Reply from Millin

Thanks for the feedback, we appreciate your honesty and agree we have had a few teething issues and unfortunately change also brings some unwanted changes.

We are constantly trying to improve and have now added in the full search function, if you jump back on the website you should be able to easily find what you are looking for, would be great if you would have another go.

If this is the product that had the missing accessories it was a timing issue as we are constantly uploading new products

https://millin.co.nz/products/air-command-dessicant-dryer-25cfm-flo-rate

Lastly I know change is frustrating and we don't want to lose you as a customer, so it would be great if we can start again :)

Rated 5 out of 5 stars

The website is very informative

The website is very informative. I found what I was looking for at a great price

February 4, 2024
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Reply from Millin

Thanks so much for your review, we are so glad that you like our new website :) Glad you grabbed what you needed from us :)

Rated 4 out of 5 stars

Excellent service and goods!

Excellent service and goods!
Unfortunately the delivery courier dropped the parcel off at my tenants flat despite my request for a note with specific delivery instructions so a few days delayed receiving things

January 11, 2024
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Reply from Millin

Glad you were happy with your products and the service we provided. Sorry to hear that there was confusion as to where your parcel was dropped for you.

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