min-lilla-sotnos.se Reviews 

1,205
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Honestly, I thought I was ordering from a Swedish supplier. It was going to be here between 28 august - 31 August. We still don’t have this. I’ve ordered 2 weeks ago and still no update. They don’... See more

Company replied

Rated 3 out of 5 stars

Late delivery Sadly our order arrived after christmas day. But what was disappointing is that the tracking said we should receive it latest the 24th December. We received a message the 24th saying... See more

Rated 3 out of 5 stars

I intended to order a different variant from what I received. The order page is not clear. It shows the same picture, no matter what variant/size is choosen. That is misleading. Ordering page shall... See more

Rated 2 out of 5 stars

Please read all the reviews before ordering from this company. I made the mistake of ignoring the negative reviews and regret my decision. I ordered the Woods personalised puzzel on May 17th. My item... See more

Company details

  1. Children's Toys Store

Written by the company

Vår passion för Min lilla Sötnos började när vi väntade vårt första barn. Precis som för alla föräldrar handlar de nio månaderna av graviditeten om att köpa saker till barnet och att inreda barnkammaren. Under sökandet letade vi också efter barnleksaker. Det var här vårt intresse för roliga och pedagogiska leksaker började. Våra leksaker har en lång livslängd, är tillverkade av naturprodukter och är noggrant utvalda.


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You should know

2.4

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 41% of negative reviews

Typically replies within 1 month

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2.4

All reviews

(1,205)

118 reviews in the last 12 months

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Rated 2 out of 5 stars

It took a month for my order to…

It took a month for my order to deliver. When I got the things it felt more like it was orderd from Temu or shine and not like the company make it sound like. Not the quality I expected.

January 3, 2025
Unprompted review
Rated 1 out of 5 stars

Order Never Delivered – Likely a Scam

I placed an order for several Christmas gifts in early December, but now, as January has arrived, I still haven’t received anything. I have tried reaching out via email, but no response has been provided.

This company does not appear to operate in good faith, and their lack of communication is deeply unprofessional. I suspect this might be a fraudulent website.

I strongly advise others to avoid this site to prevent wasting time and money.

January 3, 2025
Unprompted review
Rated 1 out of 5 stars

They promised 2-3 days delivery

They promised 2-3 days delivery. We ordered two weeks ago and it won't arrive until after Christmas. That's truly bad.
Since it is a gift to a child it's even worse.
I'm swedish, and the webshop looked swedish and so you think it will be sent from within the country when it's actually shipped all the way from China!

Stay away from this company!!!

December 22, 2024
Unprompted review
Rated 1 out of 5 stars

Total false advertising pictures on the…

Totally false advertising pictures on the website. My order arrived almost a month later and it was missing the biggest and most important item. And what I did receive was not at all like in the pictures. Not worth the price either. I honestly feel scammed.
Do not recommend this shop.

December 19, 2024
Unprompted review
min-lilla-sotnos.se logo

Reply from min-lilla-sotnos.se

Hej Dulce,

Vi är verkligen ledsna att höra om din upplevelse och vi förstår din frustration. Det är oacceptabelt att din beställning var försenad, ofullständig och inte stämde överens med beskrivningen.

Vi tar fullt ansvar för detta och kommer att undersöka hur vi kan förbättra både våra produktbeskrivningar och vår leveransprocess.

Vi uppskattar verkligen din feedback, och om du vill lösa det här problemet, vänligen kontakta oss direkt så att vi kan hjälpa dig med en retur, återbetalning eller ersättning. Tack för att du delar med dig av din erfarenhet.

Rated 5 out of 5 stars

Beautyful things

Beautyful things, a very nice puzzle for small kids with their name so every time they see their puzzle they also see their name and some cute animals around. I also found a nice dress with a shirt with small teddybears and trouses to in a very soft quality. It is cristmas presents so my grandchild haven’t got it yet but I am very pleased!

December 13, 2024
Unprompted review
Rated 2 out of 5 stars

Untrustworthy

I did not find any particular faults with my item as it matches the pictures on the website, but I don't feel like I can trust its quality. This is a company that try very hard to appear local, small scale and sustainable, yet persuading you to buy with free shipping and quantity discounts. I think my item arrived straight from China judging by the language on the exterior packaging, and I will not order from them again as I feel decieved by their lack of transparency.

November 16, 2024
Unprompted review
Rated 3 out of 5 stars

I intended to order a different variant…

I intended to order a different variant from what I received. The order page is not clear. It shows the same picture, no matter what variant/size is choosen. That is misleading.
Ordering page shall have low rating but product is nice so I choose 3 stars as a summary.
I asked to return and receive what I thought I ordered but was told I shall arrange return on own expence …

September 23, 2024
Unprompted review
Rated 3 out of 5 stars

Too long delivery

I'm satisfied with the product I bought. But it took way too long to get it. I only bought a small thing that could fit in our mailbox. But it took 14 days for the package to arrive.

September 16, 2024
Unprompted review
Rated 1 out of 5 stars

1-3 delivery days according to website…

1-3 delivery days according to website pre-order. 10-12 after order. Not a serious company

April 28, 2024
Unprompted review
min-lilla-sotnos.se logo

Reply from min-lilla-sotnos.se

Hello Philip,

We are sorry to hear that you are not satisfied with your purchase. We regret the misunderstanding and the disappointment caused. We would like to help you. Please email us with your concerns so we can find a solution.

Rated 1 out of 5 stars

Despicable company

Truly messed up and ridiculous company. My items arrived almost three months late, all of which were either defective or broken. I received only a partial refund when we agreed on a full one. 1500kr down the drain and countless hours over several months wasted on purposely ignorant and difficult customer “service”. This is illegal. So, I’m filing with the police as well as ARN. Furthermore, they cheat and manipulate trustpilot for higher levels of rating but trustpilot found them out! STAY AWAY!!!

Edit:
After LITERALLY hundreds of emails back and forth, I finally got a refund of the original sum FIVE MONTHS LATER. They still owe for damages, however (yes, I did take the errand to the authorities, as promised), which they conveniently avoid and do not make so much as an effort to acknowledge let alone respond. But I’ll be getting it all back soon enough, with interest (thank you ARN)!

November 15, 2023
Unprompted review
min-lilla-sotnos.se logo

Reply from min-lilla-sotnos.se

Hi Kristina,

Thank you for bringing this to our attention.

We sincerely apologize for any inconvenience caused by the difference between the product received and the product displayed on our website. Your feedback is invaluable to us, and we are taking immediate steps to rectify the problem with our postal partner.

We appreciate your patience and understanding during this process as we strive to improve our service standards. We value your business and hope that we will have the opportunity to regain your trust.

If you have any further concerns or questions, please do not hesitate to contact us.

Thank you for your understanding and continued support.

Rated 1 out of 5 stars

Extremely late delivery, poor helpdesk

Extremely late delivery. I asked to cancel my order within 2 weeks due to my order hadn’t even left their warehouse at that time. I explained I would not be in Sweden to receive it as the delivery is late. They ignored and insisted on sending it anyways. I do not get help from their helpdesk. They insist on me getting the order although I’m not in Sweden to do it.

February 9, 2024
Unprompted review
Rated 4 out of 5 stars

Good customer service

It was pretty good. I ordered a name stamp and it didn't get delivered right away but I contacted customer service and they fixed it for me right away. I received it on the next week. Really nice and really helpful.

January 21, 2024
Unprompted review
min-lilla-sotnos.se logo

Reply from min-lilla-sotnos.se

Hej Ale

Tack för din recension! Vi är glada att höra att vår kundtjänst kunde hjälpa till snabbt och lösa problemet med din beställning. Vi ber om ursäkt för eventuella förseningar, men det är glädjande att du ändå fick ditt namnstamp nästa vecka och att du är nöjd med det. Om du någonsin behöver ytterligare hjälp eller har några frågor, tveka inte att kontakta oss via e-post! Vi finns här för att hjälpa till.

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