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See what reviewers are saying

Rated 1 out of 5 stars

BEWARE! This rental company use scam tactics. Upon returning our car the older lady employee ( grey hair, glasses) immediately focussed in on some minor marks on lower bumper, an area that alrea... See more

Rated 1 out of 5 stars

Beaware we had the most treble experience with this company. We where accessed of damaged done to this vehicle, luckily my son had taken photographs there was a pea size dent not even a photographer w... See more

Rated 1 out of 5 stars

Worst experience ever of a car hire company,I am currently in Spain and have a puncture,I have full insurance with them and they are refusing to do anything about it or help me do anything There... See more

Rated 5 out of 5 stars

I found Mina after reading an AutoCar blog discussing EV fleet management and the future challenges. The discussions where interesting and Mina sounded like it fit the bill for us as a small company... See more

Company replied

Company details

  1. Business to Business Service

Written by the company

Mina is a multi award winning payment solution for electric vehicle charging. Our mission is to accelerate the transition to electric vehicles by making paying for EV charging radically simple. Mina powers some of the largest electric fleets in the UK, and has the UK’s only payment solution for EV charging which allows fleet vehicles to be charged at home, work and on the road, resulting in one single monthly invoice for the fleet owner. With Homecharge™, Mina accurately pays the driver’s energy supplier for the cost of charging their EV at home and with Chargepass®, drivers can charge in public with one single RFID card at thousands of public charge points across the UK. This makes paying for EV charging transparent, accurate and easy for employers and employees.


Contact info

2.1

Poor

TrustScore 2 out of 5

30 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Top marks

had the pleasure of dealing with Mina for a number of months now and have found them extremely helpful, friendly and knowledgeable.

September 29, 2022
Unprompted review
Mina logo

Reply from Mina

Great feedback Lee - thanks for sharing!

Rated 5 out of 5 stars

Fantastic service

We’ve just had a meeting regarding the portal - went in feeling clueless came out with a huge amount of knowledge.
Sam was great, so knowledgeable and really listened to our needs.

September 28, 2022
Unprompted review
Mina logo

Reply from Mina

Pleased to hear this has been helpful Leah!

Rated 5 out of 5 stars

Had trouble with my Mina card saying…

Had trouble with my Mina card saying invalid at charge points I had previously used. I spoke to Sam who chased it for me, she was so so helpful and kept me updated regularly with what was going on and managed to get my card working again.

September 26, 2022
Unprompted review
Mina logo

Reply from Mina

Thanks for your feedback Zoe

Rated 5 out of 5 stars

Easy & Effective

The team at Mina have a very simple and effective platform that has supported me on many occassions from intial set-up to moving house and re-setup of my account.

Quick and effective communication has kept me comfortable that their services have met expecations.

September 8, 2022
Unprompted review
Mina logo

Reply from Mina

Great to have you on our platform Connor - pleased to hear your feedback

Rated 5 out of 5 stars

i have a very good experience every time i interact with the Mina team and the product work perfectly for my Business.

I have been working with Mina for the supply of charging services for my fleet users for a few months now. My experience has been very good and the solutions found and all the interaction with the team spot on. I have recommended this supplier to a number of my contacts and they have reported the same excellent service.

August 26, 2022
Unprompted review
Mina logo

Reply from Mina

Thanks Steve!

Rated 5 out of 5 stars

Very useful app

Nicole is very helpful, keeping contact with any questions regarding Mina.
A very useful tool for taking the worry from charging from home, and billing the fleet.
Many thanks 🙏

August 23, 2022
Unprompted review
Mina logo

Reply from Mina

Thanks for sharing your feedback Nick

Rated 5 out of 5 stars

5 star service.

I am lucky enough to have had an EV charger installed at my property for my works vehicle. Each time I have had to contact Mina with a question they have been extremely quick to reply and explain everything very thoroughly. Each person I have spoken to has definitely delivered five star customer service.

August 15, 2022
Unprompted review
Mina logo

Reply from Mina

Great to hear Marie - thank you for sharing

Rated 5 out of 5 stars

Small business EV fleet made easy....

I found Mina after reading an AutoCar blog discussing EV fleet management and the future challenges. The discussions where interesting and Mina sounded like it fit the bill for us as a small company.
I tried it for a month and did exactly what it said on the tin, easy, as expected and for a very reasonable price. We have now onboarded all our (small) fleet of vehicles and couldn't be happier.
When I visit my own customers and we inevitably get talking about EV's and Tesla's etc. I always recommend Mina for managing company car and fleet charging, it has made things much easier and simpler for us. Especially in what seems a bit of a complicated and tricky area.

April 21, 2022
Unprompted review
Mina logo

Reply from Mina

Thanks so much for the feedback Denis - great to hear we've simplified this complex area for your business

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