Minaandfrens Reviews 34

TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

A quick delivery of the item ordered. The item was as expected. Only 4 stars as you wouldn’t deliver direct to Channel Islands, had to use a holding uk address resulting in extra postage.

Rated 5 out of 5 stars

Another fabulous treat box, personalised for our fussy pup!! As it was for his birthday, a little birthday bandana was even included - we just love Mina and Frens, and those thoughtful, personal touch... See more

Rated 5 out of 5 stars

I chose to purchase a dog toy from Mina and Frens as it was a gift for my sisters new puppy and their website gave me the flexibility to contact the seller so I could ask to have the price removed. T... See more

Rated 5 out of 5 stars

Great personal service. Lovely advent box for our dog, made with thought and care. We look forward to buying this every year!

Company details

  1. Pet Store

Written by the company

Retailer of Lovely things for Lovely Dogs - Toys, treats and Accessories for Dogs


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

34 reviews

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Rated 5 out of 5 stars

So helpful

I used the chat feature to get some advise on measurements. I got such a personable service and Lady is thrilled with her nice warm coat xx

December 9, 2022
Rated 5 out of 5 stars

Friendly, professional, personalised service

I chose to purchase a dog toy from Mina and Frens as it was a gift for my sisters new puppy and their website gave me the flexibility to contact the seller so I could ask to have the price removed. The team were super helpful and went over and above with a personalised message for my sister and pup as well as removing all prices.
The toy was delivered promptly and Mina and Frens website offered the personalised service I couldn't find elsewhere. Thank you

November 28, 2022
Unprompted review
Rated 5 out of 5 stars

Friendly shop with great products

When we visited Mina and Frens, we were greeted by a really lovely lady, who was so interested in our rescue pooch - which was lovely!
Would recommend to any dog owner

November 5, 2022
Unprompted review

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