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2.8

Average

TrustScore 3 out of 5

3 reviews

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2.8

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(3)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

NEVER RENT A VEHICLE FROM THIS COMPANY

NEVER RENT A VEHICLE FROM THIS COMPANY! We contacted Miña Car to rent a car for a trip from Málaga to Madrid. Due to a train accident in Toledo, we were unable to use the Renfe train to reach Madrid. We asked if it would be possible to make a booking and rent a car using a Visa debit card, the employee assured us that there would be no problem. We asked twice whether a Visa debit card could be used, and both times we were told that it could. However, when we arrived to pick up the vehicle on 07/11/2026, we were informed that we could not rent the car we had already booked and paid for €94. Furthermore, they told us that the €94 would not be refunded because we had not cancelled the booking 48 hours in advance. But we did not cancel anything, it was Miña Car that cancelled the rental because they required a Visa credit card. They had assured us that we could use our Visa debit card, and now they refuse to return our €94. This is a fraudulent company!

November 7, 2026
Unprompted review
Rated 1 out of 5 stars

Deposit never returned

The car was fine but I was charged the deposit (instead of blocking the deposit on the credit card). Despite attempts to communicate with the office and promises for a refund I did not receive the deposit back (> 1000€). I only noticed a few months later so it's too late for a charge back.
Recommend to stay away

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

Our car hire with Minarent

Our car hire ended at 16.00 on a Sunday, arranged to get a drop off at the airport. Very clear about times as we had to check in at the airport. The hire company advised 16.00 would be fine, so we agreed that with them. Arrived at exactly 16.00, and no one was there, all closed up. Phoned several times, no apology. Then an INCREDIBLY rude staff member, arrived half an hour late, no apology, said he would only apologise if we were more polite. Told us we didn't leave enough time to transfer, despite the time being agreed with them. Outrageous! Avoid this awful, awful hire company. Nowhere near the airport, really rude staff.

November 2, 2025
Unprompted review

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