Mindbody Reviews 1,696

This app is a scam. I signed up for a gym membership, and when I tried to cancel under the terms of the agreement they made it impossible to do so and continued charging my card. They have no customer support and provided no resolution. Unethical company with horrible practices.

Great communication, I love how all my questions were answered and how I was able to reschedule my zoom meeting due to my busy schedule. Over all the training was very helpful and very well needed. I’m excited to start using MINDBODY.

This company was absolutely horrible to work with. Even after paying the buyout of the contract, there are still fees to cancel even though we never actively used it.
It’s a scam.

My training period with Jesus Villar was truly enjoyable and valuable. He explained everything clearly, answered all questions patiently, and was very cooperative and supportive throughout the entire time. I really appreciate his professionalism and positive attitude.

The best thing about my experience has been working with Angela. If it wasn't for her continued effort and going above and beyond, there is no way I would still be with them. She makes sure I am getting full use of my subscription, which is greatly appreciated.

Samantha was very helpful with set up process and answered any questions I had!

Cinzia was very friendly, professional and extremely helpful.

Great service and product, Merlin was very helpful with our training sessions.

While the integration of Mindbody is great for businesses, learning how to use the branded web and understanding certain concepts has been very challenging. One model does not necessarily fit all, and that became very clear during my experience.
My biggest frustration was the use of “links” that are not actually links but widgets inside already created buttons. It was also confusing to understand the difference between links from the suite and the “links” from the branded web. On top of that, I struggled to clearly explain my issues to the customer support team, especially since the representatives kept changing.
That being said, I was very lucky that Hiren took over my case. He was exceptionally clear. After three days of barely sleeping and going back and forth with three different customer support agents, Hiren was the only one who explained every aspect of the system to me in clear, simple English. He went above and beyond to guide me and address all my doubts.

I have ADHD, so sometimes the way I communicate my needs, and the way I process new concepts, can be different. In an already time-constrained and urgent situation, the repeated back-and-forth emails and constant sending of documentation did not help; instead, they left me feeling overwhelmed. Being shifted from one agent to another was not helpful either, as they kept repeating the same information.
Hiren was patient, understanding, and incredibly clear. For that, I will always be grateful.

Customer support could improve by being more attentive to clients’ individual struggles instead of repeating training scripts word for word. Some of us need a different kind of communication.

That being said, now that I have clarity on the concepts, I can see how helpful and practical the entire Mindbody system truly is. It just needs a more adaptable approach to better support neurodivergent customers and different communication styles.

The training was meticulously detailed and increased my understanding on how to utlize the app in the most effective manner.

We’ve been using the Mindbody app for our business, and it’s been quite frustrating. When the system has issues or crashes, instead of meaningful performance upgrades or stability improvements, we often see small visual updates that don’t actually improve functionality. It feels like resources are being spent on cosmetic changes rather than fixing core problems.

Another major issue is the appointment booking experience. Many of our customers encounter a problem where the app suddenly jumps to a different month while they’re selecting a date. As a result, they accidentally book the wrong day without realizing it. This creates confusion, wasted time, and unnecessary back-and-forth to correct appointments.
We would strongly encourage the team to prioritize reliability, stability, and fixing booking bugs over minor design updates. These functional issues directly impact both businesses and customers.

I am new to this. But I love it. My coach was super. I loved the training. And can not wait to get going. If you are starting out and do not want to be tied down, this is the place to be. It's a lot to get used to, but I love it. I am a doctor, and this is the easy step that I could have taken.

Jesus was so helpful, knowledgable and really supportive. Any questions I had he had a clear, concise response.

Cinzia really helped me to solve some problems and issues with the App. She has been always supporting, caring and she really helped me to solve the problem as soon as possibile. She is amazing :)

While we began with an onboarding specialist who did not know what she was doing, the moment I reported this, MindBody was very responsive and re-matched us with someone who could help. This person was excellent and was able to quickly get us ready to launch.

Amazing customer support -

The one on one time with the onboarding specialist

Highly recommended.This is new platform for my business and I was little skeptical but after the all meetings with Rene a fill comfortable to use the platform and the best part I have 2 months to ask him questions if something I don’t understand! The team is very strong and knowledgeable.Its a pleasure to work with them.

Excellent Service, Smoothless Onboarding, Very helpful

Every question I may have I am helped with and they do it with such grace that even though I may feel unintelligent the are kind and reassuring