I've been ordering products from this company for the last few years and I am always blown away at the high level of customer service that they provide every time I make a purchase from them. Not only... See more
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Review summary
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Great communication, and the seller was really nice holding off my delivery until I was back from holidays, and they even threw a few free samples in there. I'll probably buy more stuff in the future!... See more
Wow! I am so happy you guys exist!!! Where were you 20 years ago? Your merchandise is top quality and you are definitely in our " black" book of special connections. The delivery was overnight...wh... See more
Quick, efficient service and delivery. Normally wary when a company has a rating this high but it's legit and well deserved. Keep up the good service, thoughtful packaging and quality product!
Company details
Written by the company
Explore Your Mind with MindFuel, Aotearoa's Premier Online Smartshop & Headshop. Discover Blue Lotus, Kava, Kanna, Ecsplore, Happy Caps, Clear Focus, Elevated Botanicals, Herbal Pipes, Vaporizers & Infusion Machines. Enhancing Minds Since 2004.
Contact info
P.O. Box 3260, Fitzroy, , 4341, New Plymouth, New Zealand
- 0277863221
- sales@mindfuel.co.nz
- mindfuel.co.nz
4.9
Excellent
347 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great company-but didnt choose well this time
They always ship fast, have good communication, and are easy to order. great company.
For this order, I didn't find the products themselves great for me (kanna snuff and kratomic mix). I've tried kratomic 3x and other than nausea from kratomic did not perceive a shift in mood etc at up to 15g per dose. The snuff gives a burning headrush but that was about it for me. I love that this is available in nz however and feel the opportunity to explore ways to alter consciousness is a basic human right. Ill be back to experiment with other products. thank you!
March 24, 2025
Fast & efficient
Very quick and convenient for me who is wanting to try all the different herbs they have to offer, which is surprisingly a great selection and great quality highly recommend thanks Mindfuel magnificent
March 12, 2025
happy with mindfuel,good communication.
March 3, 2025
Super fast delivery
Super fast delivery - it came in 3 days! products were as advertised.
March 11, 2025
Great customer service
Great customer service. I am happy with the products and would buy from them again.
March 4, 2025
Products arrived a lot sooner than…
Products arrived a lot sooner than expected, unfortunately the live plant got damaged, only one leaf survived. Fingers crossed it survives.
Edited to four stars based on response
2nd edit - live plant has recovered, seedlings have germinated
March 3, 2025
Reply from mindfuel.co.nz
Hi Mish, Thanks for your review. Really sorry to hear the couriers have damaged your plant. This can happen occasionally. If it ever does or even if they fail within the first few weeks of arrival with proper care, please simply send a pic to sales@mindfuel.co.nz and we will send a replacement out to you as soon as possible.
In this instance we will match your review to your order and organize a replacement for you in the next batch of clones to ship.
Fabulously prompt..
Fabulously prompt... I was expecting a delay as we were dealing with live plants that may had to grow, but to my pleasant surprise my order was filled, sent amd arrived within 3 days.
March 3, 2025
Straight forward
Straight forward, no hassle delivery considering it was rural. Frequent updates. The product is excellent value for the $$$ & exceptional quality. Thanks very much.
February 14, 2025
Very prompt service
January 20, 2025
Excellent communication
Excellent communication and items arrived as expected. The parcel was a bit damaged in shipping despite "fragile" stickers (but this was nz couriers, so no surprises there). Will definitely order from MindFuel again
December 9, 2024
Great service as described
Great service as described, as with products. Top marks from me.
December 2, 2024
Quick delivery on most product
Quick delivery on most product, not enough correspondance around another, but everything has still turned up and in good order!
December 2, 2024
Prompt dispatch and arrival
Prompt dispatch and arrival. Seeds now sprouting happily. Thank you
December 8, 2024
Good quality
Arrived at reasonable quality and customer service was patient but was slower than they had told me
November 11, 2024
Overall a good experience
The plant took a while to arrive, but it arrived broken, no fault of mind fuel, the stem was snapped, mind fuel has offered to send another which is great, but there is a bit of a long delay before arrival, to be honest I see people have done their best and that's what counts
November 11, 2024
Good communication and prompt despatch…
Good communication and prompt despatch of goods. Have dealt with them on many occasions and can always totally rely on them.
November 17, 2024
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