Mindler - Psykolog online Reviews 226

TrustScore 4.5 out of 5

4.4

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Company details

  1. Psychologist

Written by the company

Mindler är Sveriges största digitala psykologmottagning och har sedan starten hjälpt över 200 000 patienter via videosamtal. Du väljer själv psykolog, tid och plats som passar dig. I appen finns självhjälpsprogram som du arbetar med mellan samtalen, och som ger dig verktyg för att bättre förstå och hantera dina känslor. Din väg mot bättre psykiskt mående börjar här.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

226 reviews

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Rated 5 out of 5 stars

Sometimes short is sweet

Sometimes short is sweet. As someone who talks too much I find that 25 Mindler minutes works better than 90 minutes with an ill fitting therapist.

February 23, 2026
Rated 1 out of 5 stars

I tried it once not my cup of tea

I tried it once, realized it is not my cup of tea(15 minute talk with a therapist who then sends you general articles about your issue that you can easily find online) but then the psyhologict who saw me called and asked why I don't want to do more sessions. This was uncomfortable for me.

August 7, 2025
Unprompted review
Mindler - Psykolog online logo

Reply from Mindler - Psykolog online

Hi!

Thank you for sharing your experience with us. We’re sorry to hear that our service did not meet your expectations and that you felt uncomfortable being contacted about scheduling more sessions.

Our aim is always to provide support that feels relevant, respectful, and helpful. If you would like to discuss your experience in more detail, you’re welcome to contact us at support@mindler.com, and we will assist you further.

Best regards,
Johanna at Mindler

Rated 1 out of 5 stars

Scam

Scam. Will only increase anxiety debt and depression. When you need help 1St go to your doctor and they will refer you to a professional.

April 12, 2025
Unprompted review
Mindler - Psykolog online logo

Reply from Mindler - Psykolog online

Hi Your dog Last,

We're sorry to hear that you’re unhappy with our service. Your feedback is important to us, and we’d appreciate the chance to understand more about your experience.

Please reach out to our customer support team and we’ll do our best to help.

Kind regards,
Johanna at Mindler


Rated 1 out of 5 stars

MISSING PSYCHOLOGIST????

I had an appointment scheduled for 2pm, and am very anxious. The psychologist, Cristobel de santi, did not show up for the meeting. I waited for over 5 minutes for him to show up and as he did not, I left the meeting. Just under 10 minutes later, he rang.
As a licensed psychologist myself, I told him that this was unacceptable. He asked me if I still wanted the meeting and I said in a few strong words, that I did not and that he had to be kidding after keeping a person with anxiety, stress and CPTSD waiting. There are much better psychologists out there than Mindler.

May 15, 2024
Unprompted review
Rated 1 out of 5 stars

Mindler only added more stress to my…

Mindler only added more stress to my life. Please do not use them. I was told my sessions were covered as part of my health insurance and when booking the app clearly showed £0 to pay. They then invoiced me a week later for my "free sessions". My first session was cancelled 5 minutes in by the therapist as they advised they do not assist with grief and they have invoiced me for a full session.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with my psychologist in…

Very happy with my psychologist in Mindler. We have very good communication and it was great to talk to her in Spanish. I am happy I can talk to her being at home.

September 28, 2023
Unprompted review
Mindler - Psykolog online logo

Reply from Mindler - Psykolog online

Hi Gema, thank you for sharing your positive experience with your psychologist at Mindler. We are glad to hear that you have good communication with your psychologist and that you appreciate being able to talk to her in Spanish. It's wonderful that you find comfort in being able to have sessions from the comfort of your own home. We appreciate your recommendation and we're here to support you on your journey to better mental health. If you have any further feedback or suggestions, please don't hesitate to reach out. Kind regards, Rebecka at Mindler

Rated 1 out of 5 stars

DO NOT USE

DO NOT USE
£90 cancellation fee!

An absolutely ridiculous policy for people currently in a cost of living crisis. Add onto this that it is meant to be a service for people struggling with their mental health.

I’m appalled at how unclear the cancellation policy was when booking and equally am not happy that there is no vitality cover for such an event.

I highly doubt this would be a good service anyways.

Avoid if you prefer to keep your hard earned cash and want to retain your mental well-being in the event of a justified late-ish cancellation.

September 12, 2023
Unprompted review
Mindler - Psykolog online logo

Reply from Mindler - Psykolog online

Dear Callum, I apologize for the inconvenience and frustration you experienced with our services in the United Kingdom. We strive to provide high-quality care and support to individuals struggling with their mental health, and we deeply regret if we fell short of your expectations.
We understand the importance of clear communication and transparency, especially when it comes to policies and cancellations. We again apologize for any confusion or lack of clarity regarding our cancellation policy. Your feedback is valuable to us, and we will take it into consideration to improve our processes and ensure that our policies are clearly communicated to our clients.
Regarding vitality cover, we appreciate your input and understand the need for coverage in such situations. We are continuously working to enhance our services and explore options for providing additional support to our clients during justified late-ish cancellations. Your feedback will help us in our ongoing efforts to better meet the needs of our clients. We appreciate your feedback and encourage you to reach out to us directly via email to customerservice@mindler.co.uk to discuss your experience and any any remaining concerns you may have. Our team is committed to addressing your concerns and finding a resolution that satisfies you.
Thank you for bringing these matters to our attention. We value your feedback and will use it to improve our services and ensure a positive experience for all our clients. Kind regards, Rebecka at Mindler

Rated 1 out of 5 stars

Very poor service

Very poor service.

Sneaky extra fees even when used through fully covered health benefits.

Mindler is the opposite of what I expected and has actually added more trouble and stress to my life. I wish Vitality never put me on to this service.

July 26, 2023
Unprompted review
Rated 1 out of 5 stars

Waste of time and money

First appointment was just plain assessment .... understandable...On the second appointment the psychologist was just quick to suggest another form of "talk therapy" and she was so fixated on it that the convo lasted for 12-13 minutes.

March 8, 2023
Unprompted review
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