Mindset Reviews 926

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 742 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making complex processes much easier to navigate. Many highlight the outstanding customer service, noting the team's ability to provide clear explanations, answer all questions, and offer consistent support throughout their claims. The overall service is frequently described as professional, efficient, and structured, leading to a smooth and positive user experience. People are particularly grateful for the personalized care and the respectful, understanding approach of the staff, which instilled confidence and reduced stress during what can often be overwhelming situations. The company's ability to secure positive outcomes for claims is also a recurring theme, with many expressing immense relief and satisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, dedication, and care... See more

User experience

Users describe positive interactions with the user experience. Many customers found the process simple, easy... See more

Claim

Reviewers highlight positive aspects of claim assistance. Many customers express satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough about Desiree! She is AMAZING! I've applied twice for SSI and have been denied. Desiree was EXTREMELY: Friendly, patient, kind, understanding, knowledgeable, easy to understand an... See more

Rated 5 out of 5 stars

Lisa with Mindset and her coworkers stuck by my side through the very frustrating, confusing process that goes on with these systems and processes. My advice is don’t give up and you get mindset to h... See more

Rated 5 out of 5 stars

Mary from mindset was all the way around awesome. She did my application, made sure I understood everything, and made sure I didn’t have any more questions. She did send me the name and number to my a... See more

Rated 5 out of 5 stars

The Mindset team & in particular my Case Manager Danae were absolutely amazing. Also, while I only worked with her for a brief moment, my Lawyer Laci was incredible. Patient, detailed, & actually too... See more


Company details

  1. Disability Insurance Company
  2. Disability Services and Support Organisation
  3. Mental Health Service
  4. Social Security Attorney

Written by the company

Mindset assists those with a mental illness and their caregivers in applying for Social Security Disability benefits(SSI and SSDI). We represent claimants from an initial application and through an appeal at the hearing level if needed. We are your close advocate through the convoluted process of applying for and being awarded your benefits.


Contact info

4.9

Excellent

TrustScore 5 out of 5

926 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I appreciate the help and the…

I appreciate the help and the explanation of what was going to happen in my case denae helped me to understand everything that was going on when I didn’t understand she played a major part in helping me , vinson also was very helpful in explaining how the thing with the judge was going to be what questions my come up I appreciate all that mindset, denae& Vinson wer great help in getting a good judgement!! Thank you so very much!!

March 30, 2026
Unprompted review
Rated 4 out of 5 stars

Valerie McMurray is awesome!

This has been an incredibly hands off experience for me. The only issue I've run into is slow responses from my case support person. Otherwise I'm very glad to be working with Mindset.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Our representative Oliver and his team…

Our representative Oliver and his team were exceptional. Their care towards our concerns and needs really made this possible. I would recommend him to anyone going through this and the care they gave our case. We could not have asked for more.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

So grateful I had mindset advocating…

So grateful I had mindset advocating for me and helping me navigate this process. It took almost two years but mindset stuck with me and helped me to continue to stay strong through the process and get the help I needed.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant customer service

Pleasant customer service. Able to share time expectations on phone call. Completed application for me. Gave me a reasonable expectation of processing time and let me know that they would complete all follow up. Also taught me how to send messages through portal should I have any questions or changes in personal information. Mindset takes the anxiety out of the application process

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful

So far both of my cases are still pending, but every person that I’ve spoken to have been very friendly & helpful with any question/concern I have! Very comforting & professional

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, kept me updated on my case, and filed things for me. I would recommend them to anyone going through the confusing and long process of applying for disability.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

So far things have been progressing well

So far things 3 months into the wait to receive a decision have been progressing well with my case thanks to help from Shaun! The wait time for my disability case to be heard has been taxing, but having open communication helps.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service experience

Mr. Dawayne was very patient polite and knowledgeable. He explained to me the how the process works and answered any questions and concerns I had. Sometimes it can be difficult and overwhelming. However he made my experience pleasant. Thank you 🙏🏾 I appreciate it very much.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

I really appreciate my case manager…

I really appreciate my case manager Shaun . He kept me updated with my daughter’s case , he informed on the things i didn’t know . Once i was denied the first time he never gave up on us , he fought for us to get approved. I am definitely referring my family and friends to him . Thank you ,so much Shaun for helping my 6 months daughter get SSI . Thank you for not giving up and continued support.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Kind, Diligent and Helpful

They are so kind, diligent and helpful.
They explain everything and ensure you are taken care of.
Nathalie Blagman and her staff are attentitive, the process was so smooth and I was approved!

March 9, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look