I love the various scents that MINE Perfume Lab have created. I started with all 3 sample sets and from there, have chosen: Vesevo, Patchouli, OUD, Arche, & Shamrock. The quality of product is matched... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently ordered a couple of the MinePerfumeLab Sample Sets. The whole process was super smooth. The webpage is extremely user friendly, communication was clear and concise throughout and I receiv... See more
Company replied
Fantastic smells, great marketing, excellent service. Please stay as you are. I already use 5 of your perfumes! My Guerlains, Ormondo Jaynes & Francis Kurkdjians stay in my closet since I have discove... See more
Company replied
Fast delivery, everything arrived perfectly, beautiful packagings even for tester boxes, i really like fragrances, especially because they are different from usual stuff you find in stores. Nice conta... See more
Company replied
Company details
Written by the company
Mine Perfume Lab nasce in Italia come un progetto autentico e sensoriale: fragranze intense, al 25%, pensate per evocare ricordi e identità. Ogni profumo è un racconto, rifinito a mano tra cera lacca e dettagli artigianali, per trasformare emozioni in esperienza.
Contact info
Via XX Settembre, 22, 80047, San Giuseppe Vesuviano, Italy
- 0812135158
- customer@mineperfumelab.com
- mineperfumelab.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mineperfumelab
Grazie di cuore 💛
Awesome shipment experience
I must be honest, perfect packaging, fast shipment, absolutely no issues. The scents are not really my type, even the fresh scents are either sweet or spicy, not flowery/fruity fresh.
March 9, 2026
Reply from Mineperfumelab
Thank you so much 💛
I bought the woody sample pack
These are by far the most exquisite fragrances I've ever encountered! They are bold, layered, sophisticated, and intriguing. I will be buying my favorites from these samples, and I can't wait to try the others sample packs!
March 9, 2026
Reply from Mineperfumelab
Thank you so much 💛
Very efficient delivery time
Very efficient delivery time. Beautiful scent. Highly recommend it
March 9, 2026
Reply from Mineperfumelab
🙏🙏🙏🙏
Reply from Mineperfumelab
🙏🙏🙏🙏
I would have rated 5 stars as I love…
I would have rated 5 stars as I love the fragrances that I received, but 3 of the vials were more than half empty. Apparently they had leaked during shipping.
March 9, 2026
Reply from Mineperfumelab
Ciao Peter, sorry to hear that! Write us in private so we can solve the issue ;)
Reply from Mineperfumelab
🙏🙏🙏🙏
My go-to perfume creators
I have been buying my perfumes from Mine for a while now, and every order is impecable, easy to order, quick and nice communication from their part, the perfumes themselves are amazing. The discovery sets are wonderful, they really give a lovely insight into brand's collection, that is unique, and full of choices for everyone. For me, my obsession is Alleria, with a newly discovered obsession Fresiorientale. Cannot get enough of them. What I find lacking in many niche parfumes, Mine delivers - the perfumes actually linger for hours on me, which is a dealbreaker for me. All in all a wonderful experience, I would totally recommend for every perfume lovers to dive into the Mine world.
The one thing to be mindful of is that the delivery seems to take much longer lately - I do not mind it, but if you are purchasing for a gift, keep in mind, it can take up to 14 days in my experience. If you are on a deadline, I suggest you contact the Mine team, for a quicker option of delivery.
December 30, 2025
Unprompted review
Reply from Mineperfumelab
Hello,
Thank you so much for your kind words and for taking the time to share your experience with us. We truly appreciate your support and it means a lot to our entire team to know that you enjoy our fragrances and discovery sets.
We are especially happy to hear that Alleria and Fresiorientale have become part of your personal favorites.
Thank you as well for mentioning the delivery times. We are constantly working to improve our shipping processes and provide the best possible service.
We’re very grateful to have customers like you as part of the Mine community.
Warm regards,
Mine Perfume Lab Team
Hi quality ingredients fantastic long…
Hi quality ingredients fantastic long lasting smell with great fast delivery will be definitely buy from this company again.
March 9, 2026
Reply from Mineperfumelab
❤️
Everything was smooth
Everything was smooth, from the purchase to the shipment and the mazing perfumes.
The onmy thing i would change for a better rating is the box, the container with brown carton board do not permit the perfumes to seat correctly and feel cheap
March 6, 2026
Reply from Mineperfumelab
Thanks for your feedback! 🙏
Good experience and a great product
Good experience and a great product. It smells amazing!
February 15, 2026
Unprompted review
Reply from Mineperfumelab
❤️
VESEVO & ST INCENSE
Purchased the "Oriental and Woody" sample set and St Incense and Vesevo were my two favorites. I was planning to stop by the shop in Naples and purchase these two scents when I was on a cruise on 9/9, but by the time we returned to Naples from an excursion in Pompei, the store was closed for afternoon break. When the shop re-opened, I had to be back on the ship, so I had to order when I returned back to the states. I love both scents and get compliments on both!
November 14, 2025
Unprompted review
Reply from Mineperfumelab
Hello,
Thank you so much for sharing your experience with us. We’re really happy to hear that Vesevo and St Incense became your favorites and that you’re enjoying them.
It’s wonderful to know that you discovered our fragrances during your trip to Naples, and we’re glad you were still able to order them once you returned home.
Your kind words truly mean a lot to our team. Thank you for your support and for being part of the Mine community.
Warm regards,
Mine Perfume Lab Team
Never got the order….
Never got the order.
I ordered a perfume in December and never got the order.
I reply many times to costumer services and don’t have the perfume or the refund!!
March 10, 2026
Unprompted review
Reply from Mineperfumelab
Hello,
We’re really sorry to read about your experience and for any frustration this situation may have caused.
We have replied to your emails and our customer service team has been trying to assist you and resolve the issue as quickly as possible. Please check your inbox (and spam folder as well) for our latest response.
If you still haven’t seen our reply, feel free to contact us again at our support email and we will make sure to help you immediately.
Your satisfaction is very important to us and we’ll do our best to resolve this for you as soon as possible.
Best regards,
I paid a little over a hundred to get…
I paid a little over a hundred to get the sample set to see which one I would like to buy of the big bottles. When the sample set arrived multiple viles of the cologne sample were empty. Spilled all over the package. I want to like this company but we are starting in the wrong foot.
March 6, 2026
Reply from Mineperfumelab
Hello,
We are very sorry to hear about your experience and about the condition in which the sample set arrived.
This is certainly not the experience we want for our customers. Sometimes damages can unfortunately occur during transportation, which may cause vials to leak during shipment.
Please contact us again via email or through our customer service so we can review the situation and arrange a new shipment for you as soon as possible.
We will be happy to assist you and resolve the issue promptly.
Kind regards,
Customer Service Team
Excellent Quality Product! Exotic
The quality of the product is excellent. The fragrance lingers in a lovely way. Exotic! Shipping may take longer than some in the USA may be accustomed to but be patient! You will not be disappointed.
March 13, 2026
Unprompted review
Reply from Mineperfumelab
Hello,
Thank you very much for your kind review. We’re truly happy to hear that you are enjoying the fragrance and its longevity.
We also really appreciate your understanding regarding shipping times. Your support and patience mean a lot to us.
Thank you again for choosing Mine Perfume Lab.
Warm regards,
Mine Perfume Lab Team
I love the vesevo
I love the vesevo. Moving forward mine is the only place I will be getting my perfumes. I love the all, I purchased the samples. The got me confused on which one to get next. I love them all. ⭐️ ⭐️⭐️⭐️⭐️
March 13, 2026
Unprompted review
Reply from Mineperfumelab
🙏🙏🙏🙏🙏❤️❤️❤️❤️❤️
The perfume arrived very fast and…
The perfume arrived very fast and delicately packaged. I love the fragrance I chose and recommend mineperfumelab 100%! Super fast shipping to me here in Portugal! Excellent quality!
March 6, 2026
Reply from Mineperfumelab
❤️❤️❤️
great customer service
I like the details paid to the package. It was done with so many nice details, and the perfumes are great!
March 6, 2026
Reply from Mineperfumelab
💪❤️
The best
Most of the fragrances nowadays smell so similar but not with Mineperfumelab.
I’ve tried almost all of the fragrances and all of them have a personal touch and very difficult to choose because they are really very good.
Delivery is very fast and with a nice package.
Of course I can just recommend this brand and you will not be disappointed!
February 11, 2026
Unprompted review
Reply from Mineperfumelab
😊😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.