Absolutely disgusting service. Do not use
Absolutely disgusting service. Would avoid at all costs. Booked with an agent called Amy mills, agreed before proceeding with the booking that on the return journey there would be several drop off destinations and was ensured that there would be no extra cost. Firstly the vehicle was not in a good condition.
The driver was unfriendly and extremely rude, on the outbound journey he tried to drop us off a 6 minute drive from the agreed destination.
On the return The driver had bought along a friend. Before beginning our return journey we were giving the postcodes for the 4 drop off destinations, the drivers friend then told us we had to pay an extra £10 for every drop off on top of the money we had already paid. After explaining I accepted the quote for the booking under the condition of having as many drop offs as i’d like on the return journey WITHOUT any extra cost, the driver set off in a foul mood.
After doing 2 drop offs, we gave the postcode for the next destination (3rd destination), the driver instead proceeded to drive to the last address(4th destination) despite us agreeing before setting off that there was 4 drop offs. He then parked a 4 minute drive from the 4th destination, and the driver expected all passengers to get off of the minibus. Which we refused as we were at an unsafe place. After attempting several times to contact the “emergency contact” provided with no answer, the drivers friend then contacted the drivers manager, who was extremely rude and patronising when I spoke to him, after explaining the situation he continued to be rude but after careful consideration he advised the driver to drop us passengers off at both of the desired destinations.
None of the passengers felt safe or felt that the driving skills of the driver were of any good standard.
I tried to contact them and email them but still have received no response.