MiniCabRide Reviews 3,532

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 542 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and efficiency, often highlighting the professionalism and friendliness of the staff. Many appreciate the smooth booking process and the excellent communication received, including advance notifications about drivers and vehicles. Reviewers frequently mention that drivers arrive on time or even early, ensuring a stress-free journey, and that the pricing is considered fair and competitive. However, some customers also noted issues with punctuality, with drivers arriving late for scheduled pickups, causing stress and missed flights. There were also instances where customers received inaccurate information about driver whereabouts or experienced problems with car seat availability and safety, despite prior confirmation.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism, punctuality, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting drivers as professional, friendly,... See more

Delivery service

Customers had positive experiences with delivery service, with many reviewers highlighting drivers arriving... See more

Booking process

Clients share positive opinions on the booking process, finding it easy and straightforward with no hidden... See more

Price

Customers consistently note positive experiences with price, often finding it very competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time we get this service. We were very happy, better value for money than ordering last minute and you have peace of mind that someone will be there for you! And now I know we can trust the co... See more

Rated 5 out of 5 stars

Minicabride are an excellent taxi service. I have used them time and again for airport trips and i have always felt like giving a five star review for the driver and communication received. Always rel... See more

Rated 5 out of 5 stars

We were travelling to London and there was a Tube strike on so we decided to book a taxi, which we dont usually do. There was good communication with the company via email and text. The drivers arrive... See more

Company replied

Rated 5 out of 5 stars

Thank you for amazing service. Ali was on time and exactly where we expected. He contacted us in advance of his arrival to confirm and kept in touch throughout the process. I'd highly recommend the... See more

Company replied


Company details

  1. Taxi Service
  2. Airport Shuttle Service
  3. Minibus Taxi Service
  4. Sightseeing Tour Agency
  5. Tour Operator
  6. Transportation Service

Written by the company

MiniCabRide is a unique ground transport solution in London and the United Kingdom for Airport-Seaport-Station and long-distance transfer. MiniCabRide customers can book by call, email, web, or app and travel in style. We have various vehicles in our fleet to cater to all types of journeys from a standard sedan to MPVs, executives, and Minibuses to transport passengers and luggage. MinicabRide has pledged for Emission 0 vehicles until 2025 to reduce carbon emissions. Benefits of booking with MinicabRide 1- Flight Monitoring Facility 2- Fix Price 3-Reliable and efficient 4-Affordable 5-Available on Call-Web-App 6-Covering Whole United Kingdom and all London airports and seaports.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent. On time at 4am and good driving to Stansted.

December 18, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Arriving early in the morning from a…

Arriving early in the morning from a delayed flight, cold weather and your taxi is there waiting is so comforting, stress free. I always use this company.

December 16, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Reliable and Stress-Free Early Morning Airport Transfer

I took a minicab to Stansted Airport at 3:30am, and the experience was excellent. The driver arrived before the scheduled time, which was a huge relief, especially so early in the morning. The journey was smooth, safe, and comfortable. The driver was polite and professional, making the whole trip stress-free. I would definitely recommend their service and use it again.

December 16, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

The taxi was perfect ,great…

The taxi was perfect ,great communications from the driver and company ,we will definitely recommend this company

December 13, 2025
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Highly recommended

Great experience! Booking was very easy and the driver was on time.

Highly recommended!

December 14, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Amazing driver

Amazing driver! So helpful getting our luggage packed into the car.

December 12, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you very much for the kind feedback. We're glad we could help and that you had a pleasant experience. Safe travels!

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

On time . Reliable.

On time
Both Jouneys. Clean vehicles. Friendly service . Main office quick to reply on quotes and questions.

December 13, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

I would use them again

The whole deal was very straight forward
An online booking tool,Driver showed up on time and was nice and courteous.

I would use them again

December 13, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Easy, efficient, stressfree

We booked via WhatsApp, the booking team are very attentive and quick to respond regardless time of day. The driver was friendly and got us to where we needed on time.

December 13, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Great service

Great service! I needed advice for the car I need to book, to best match my luggage needs. Their customer service were very quick to reply and help. The driver was on time and very friendly and kind! He went out of his way to help me load on and off the car with my luggage. Very grateful and will definately use again.

December 13, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

I’ve used Mini Cab Ride several times…

I’ve used Mini Cab Ride several times in the past 3 years. I’ve found them to be very responsive, the driver is usually there on time, and always in touch on WhatsApp… I can honestly recommend them and they will always be my first choice!!!

December 11, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

3 rd time using this company in 3…

3 rd time using this company in past 3 months
2 pick ups from airport
1 I was on my own and felt safe and comfortable travelling from airport to hotel on my own after an international flight .
Found very fair on price and communication is excellent
Checking all a long to confirm details

Will use again if I’m back to the UK

December 13, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you so much for taking the time to share your experience. We truly appreciate your continued support and are delighted to hear that you felt safe and comfortable travelling with us, especially after an international flight. We’re glad you found our pricing fair and our communication clear throughout. We look forward to welcoming you again if you return to the UK.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

😊 great wes perfect

December 11, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Thank you for the wonderful service

Thank you for the wonderful service! Your drivers went above and beyond for us. They were not only highly professional but also exceptionally kind, warm, and very pleasant, making your service definitely one of the experiences we will remember most fondly—from our entire visit to London.
​You made us feel safe, relaxed, and happy from the moment we arrived until we flew back home. Bless you 🙏

December 12, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

I had an excellent experience with this…

I had an excellent experience with this taxi company. The driver was punctual, kind and professional, and the car was very clean and comfortable. Fair price and reliable service. I highly recommend it!

December 7, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Good service on trips to Heathrow and back

I used MiniCabRide for journeys to and from terminal 2 at Heathrow. On each occasion the driver was on time and journey smooth and incident-free. The pick-up from the airport in the evening was particularly well managed. The car and driver on the return journey were particularly impressive, a friendly driver of an electric Merc EQS - very comfortable.

December 10, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 3 out of 5 stars

I dealt with the company through their chat online

I dealt with the company through their chat to reserve a pick up service. The booking process went well and I'm was able to complete the booking online. As I have not yet received or used the car service it is too early to comment on this aspect.

December 2, 2025
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you so much for sharing your experience with us! We’re glad to hear that the booking process through our online chat went smoothly, and that you were able to complete the reservation with ease.

We completely understand that it’s too early to comment on the actual service, and we look forward to hearing your feedback once you've had the chance to use the car service. If you have any questions or need assistance before your ride, please don’t hesitate to reach out. We're here to help!

Thank you again for your review, and we hope the service meets your expectations when the time comes.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Exceptional Service

We had exceptional service. Our pick up time and location were triple checked, our driver was friendly, knowledgeable, and on time. We highly recommend this company.

December 7, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Excellent services

Everything was excellent. Very kind driver, arrived early at pickup area. Clean car and general feeling of professional services. Including 24 hours available at watsup or email with immediate answers.

December 8, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 1 out of 5 stars

Not serious

The driver left us his number for way back, we write to him and the booking was confirmed till fee hours before departure.
Also the company tell us before 110pound and after 130pound.
Not serious people

I would like to explain that the driver left us without trasfer with a private deal.

But the company try to raise the price for the way back from 110 to 130 pound. Be careful. After that request of higher price we took the train

December 7, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Hi there,

Thank you for your message.

We would like to clarify that the driver works with multiple companies and also holds an operating license. As a result, any quotation provided directly by the driver may have been sourced from a different company, which could explain the difference in pricing you experienced.

For accuracy and proper confirmation, all quotations and bookings should be made directly through us. Had you contacted our office, we would have been able to provide and confirm the correct price in advance.

We apologize for any confusion this may have caused and appreciate your understanding.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look