Second time we get this service. We were very happy, better value for money than ordering last minute and you have peace of mind that someone will be there for you! And now I know we can trust the co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Minicabride are an excellent taxi service. I have used them time and again for airport trips and i have always felt like giving a five star review for the driver and communication received. Always rel... See more
We were travelling to London and there was a Tube strike on so we decided to book a taxi, which we dont usually do. There was good communication with the company via email and text. The drivers arrive... See more
Company replied
Thank you for amazing service. Ali was on time and exactly where we expected. He contacted us in advance of his arrival to confirm and kept in touch throughout the process. I'd highly recommend the... See more
Company replied
Company details
- Taxi Service
- Airport Shuttle Service
- Minibus Taxi Service
- Sightseeing Tour Agency
- Tour Operator
- Transportation Service
Written by the company
MiniCabRide is a unique ground transport solution in London and the United Kingdom for Airport-Seaport-Station and long-distance transfer. MiniCabRide customers can book by call, email, web, or app and travel in style. We have various vehicles in our fleet to cater to all types of journeys from a standard sedan to MPVs, executives, and Minibuses to transport passengers and luggage. MinicabRide has pledged for Emission 0 vehicles until 2025 to reduce carbon emissions. Benefits of booking with MinicabRide 1- Flight Monitoring Facility 2- Fix Price 3-Reliable and efficient 4-Affordable 5-Available on Call-Web-App 6-Covering Whole United Kingdom and all London airports and seaports.
Contact info
Unit 5, 1000 North Circular Road, Staples Corner, NW2 7JP, London, United Kingdom
- 02070050090
- info@minicabride.com
- minicabride.com
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good communication
Very good communication, our flight arrived an hour earlier and they called that the driver is on its way but if we needed to be picked up sooner they will arrange. Travel was comfortable, great customer service
February 4, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Perfectly on time, slightly noisy
Perfectly on time. No issues to raise. Slightly bumpy ride but it was a minivan so that's to be expected. I managed to get some sleep so it wasn't bad.
January 30, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer
Thank you for your thoughtful feedback! We're so glad to hear that your ride was perfectly on time and that there were no issues during your journey. We completely understand that the bumpy ride can come with the territory of traveling in a minivan, but it's great to know you were still able to get some rest.
Your comfort and satisfaction are very important to us, and we truly appreciate your understanding.
We look forward to serving you again in the future, and we’ll continue to do our best to provide smooth, timely, and comfortable experiences. Safe travels!
Warm regards,
Customer Care MiniCabRide
Would never use again
Would never use again. We have used MiniCabRide three times now, and 2/3 have been bad experiences. On our second trip we were lied to saying the driver was stuck in traffic, when he was actually around 40 minutes late because he was charging his electronic car (the driver told us this). The driver then wouldn't meet us at the meet and greet point, which we had paid extra for. The company gave us a refund for just the meet and greet fee. Our last experience was awful, with us being lied to multiple times saying on the phone the driver was 2-5 minutes away, and not to worry we will be at the airport by 6pm, when we actually arrived after 7pm and missed our flight... The child car seat was broken, the driver was 20 minutes late after the already adjusted later flight arrival time even though we had told them we had very little time to get to our next flight, and to top it off the driver pulled over on the motorway for the toilet. We were given a £10 discount as a gesture of "goodwill"...
January 21, 2026
Unprompted review
Reply from MiniCabRide
Hi Flo,
Thank you for taking the time to share your experience regarding booking 29561.
We are genuinely sorry to hear about the difficulties you faced and fully appreciate how upsetting and stressful this situation must have been, especially when travelling with a young child. We understand how challenging airport travel can be, and we sincerely regret the frustration this experience caused.
We acknowledge that your initial flight delay significantly reduced the available time for your onward journey, which understandably created pressure. We also apologise for the delay on our side and for any additional inconvenience this may have caused. That said, after carefully reviewing the booking details, driver logs, and all related communications, we are unfortunately unable to approve a full refund or accept liability for the missed flight.
The driver’s arrival time was adjusted based on the updated information provided following the flight delay. While there was an approximate 20-minute delay
Regarding the brief stop made during the journey, we understand how concerning this may have felt in the circumstances and apologise for the discomfort caused. With respect to the child seat, we are sorry for the disappointment this caused. We take such feedback very seriously and will review this internally. The correct child seat was provided as requested, and we have not previously received similar complaints, but we recognise that this did not meet your expectations on the day.
As a gesture of goodwill,
A £10 refund has been made to acknowledge the delay, and
A 10% discount on a return or future booking, where we will do our utmost to provide the smooth and reliable service we are known for.
Please let us know if you would like us to proceed with this resolution
Great customer service and easy booking…
Great customer service and easy booking process.
January 22, 2026
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
The driver was supportive
The driver was supportive, accommodative and entertaining
January 27, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Fine but expensive
Cab was on time and the driver was pleasant enough if a little taciturn. Not sure that equivalent to AU$210 is a reasonable price from London to Luton but what can you do.
January 26, 2026
Reply from MiniCabRide
Hi Andrew,
Thank you for your feedback. We’re pleased to hear that the cab arrived on time and that you found the driver pleasant.
With regard to the fare, our prices are fixed and confirmed at the time of booking. The quoted amount includes all costs associated with the journey, including fuel, airport drop-off charges, operational expenses, and VAT at 20%.
Transfers from London to Luton cover a considerable distance, and our pricing reflects the provision of a fully licensed, insured, and professional service. We always aim to offer a reliable and comfortable experience at a transparent, all-inclusive rate.
We appreciate your comments and thank you again for choosing our service. We hope to welcome you again in the future.
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care
MiniCabRide
Great service
Great service, I had to change my pickup time after booking and they were very accommodating. Driver was on-time and friendly. Will definitely use again.
January 24, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care
MiniCabRide
Very nice driver
Very nice driver. Good driver and helpful with the luggage. Lovely service.
January 22, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care
MiniCabRide
Very good
Very good. Driver arrived early and was waiting. He quickly noticed a dangerous truck and gave it a wide berth.
January 21, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care
MiniCabRide
i had difficulty with payment and i…
i had difficulty with payment and i will reserve my judgement until our transfer is complete
January 21, 2026
Reply from MiniCabRide
Dear Customer
Thank you for sharing your feedback. I’m sorry to hear you had difficulty with the payment process—this is certainly not the experience we want for our customers. We’re committed to making everything as smooth as possible, and we’d be happy to assist you with any issues you encountered.
We completely understand your decision to reserve judgment until your transfer is complete, and we look forward to providing you with excellent service during your journey. If there’s anything you need before your trip, feel free to reach out to us.
Thanks again for your patience, and we’ll do our best to ensure everything goes smoothly.
You can contact us 24/7
By Phone Call: +442070050090
By Whatsapp: +447487745219
By Email: info@minicabride.com
Warm regards,
Customer Care
MiniCabRide
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care
MiniCabRide
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care
MiniCabRide
Very good service even with booking…
Very good service even with booking made at short notice.
January 15, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care
MiniCabRide
Reliable and comfortable service
Reliable and comfortable service. Easy to book and safe driver. Would definitely use again and highly recommend to others.
January 13, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care
MiniCabRide
Top marks
Driver arrived early for both legs. Vehicle clean and friendly driver. Excellent.
January 10, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care
MiniCabRide
Great booking service and driver was…
Great booking service and driver was helpful and great customer service. Use minicab ride a lit always a great service
January 10, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care
MiniCabRide
I received responses to my enquiries in…
I received responses to my enquiries in real time. The communication was excellent. As a first time buyer making payment was easy and re-assuring especially because I could use PayPal.
The drive to London itself was great. The driver was quite warm and helpful and providing traffic updates as we travelled. He was also very kind and supportive as we had a lot of luggage.
January 7, 2026
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.
At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
We look forward to serving you again soon.
Warm regards,
Customer Care
MiniCabRide
100% recommend this company
It was easy to make the booking. Very competitive price. Immediate, friendly and regular communication. Driver met us on time at the designated area with a name board. He was friendly yet professional. Would definitely use again. Thank you for such a great service.
January 8, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.
At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
We look forward to serving you again soon.
Warm regards,
Customer Care
MiniCabRide
Very poor customer service.
Very poor customer service.
Communication is extremely bad: repeated mistakes, no accountability, and additional fees constantly being requested. I have rarely had such a negative experience with a service.
The most shocking part was the phone call — the person on the line actually yelled at me. Completely unacceptable and incredibly unpleasant. A stressful experience from start to finish.
January 8, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.