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Rated 5 out of 5 stars

John kept us informed and updated throughout the whole process in a timely and supportive way. The cake topper looked stunning and of great quality! Thank you so much for making our wedding day eve... See more

Rated 5 out of 5 stars

I searched online for many different sites for this kind of product and this one looked the most reliable and trustworthy. The guy emailed me every step of the way and let me adjust any issues... See more

Rated 5 out of 5 stars

The mini me was a surprise for my husband for his 50th, and it was wonderful. It looked just like him and he was really pleased. Thank you so much for making a mini me of my husband, it turned out per... See more

Rated 5 out of 5 stars

We were delighted with the finish product. John was in contact with every step of the production making sure we were satisfied with the likeliness of their topper with the photos submitted. The attent... See more

Company replied

Company details

  1. Handicraft Exporter

Information provided by various external sources

Personalised Wedding Cake Toppers and Handmade Figurines made from your photos. Choose from a wide range of designs and styles or create your very own


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

42 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Custom couple with dog…

I ordered a custom couple with dog figurines. The work on these are excellent, with the clothes and stance spot on. The faces look very much like me and my fiancé and we are delighted with them. Would highly recommend.

December 7, 2021
Rated 5 out of 5 stars

Exceeded our expectations

We were really pleased with our wedding cake topper and had so many compliments about how much it looked like us. The flexibility during the process was really good and we were pleased with the dedication shown to ensuring we were happy with the outcome. It was much bigger than expected which was a pleasant surprise, it exceeded our expectations.

September 16, 2021
Rated 5 out of 5 stars

Highly Recommended - excellent customer service!

I ordered the figure for my nephew's 40th birthday and was delighted with the results. The process was clear and simple and John kept in regular contact throughout. There were several opportunities to review the figure and make changes before receiving the final product.

September 8, 2021
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Reply from Minify Me

Thank you for your kind words. Hope your Nephew loves his Minify Me!

Rated 3 out of 5 stars

Check delivery time

We really loved our cake topper and the final product was spot on and very life like to us. Unfortunately it didn’t get to us in time for our wedding. It was 4 days late. We were really disappointed as we had given the date of our wedding and were confident there was enough time and not encouraged to take the rush service so was happy it would turn up on time.
It’s still lovely to have, just such a shame it wasn’t there for our special day.

September 8, 2021
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Reply from Minify Me

Hi Donna,

Many thanks for your honest feedback.

We are sorry that your topper did not arrive in time. There should have been enough time for this to be delivered on time for you, however there where some delays in our transit airports.
This is only the second late delivery we have had during the issues with the pandemic. This is not a common occurrence and unfortunately out of our control but rest assured we will do our very best to make sure it we improve this.

Again i would like to apologise for the late delivery and wish you all the very best

Regards
John

Rated 5 out of 5 stars

Outstanding product and service

We ordered a custom made cake topper from Minify me and dealt with John from start to finish. The whole process from start to finish was easy, well explained and stress free.

We were regularly updated by email and sent photographs showing progress, seeking approval at every stage of the process allowing us to make any changes as required. When changes had to be made this was done without any issue.

We have now received our cake topper and to say that we are over the moon is an understatement. It has surpassed both of our expectations.

Thank you so much to John and his team for creating such a wonderful keepsake for us. We cannot wait for our wedding day when people will see it.

Highly recommend this company. Pleasure to work with and great customer service.

July 19, 2021
Rated 5 out of 5 stars

5* customer service and Delivered on time

I ordered a personalised cake topper from Minify Me UK as a surprise for my husband Paul for our wedding cake for our wedding on 4th July 2021.
John Horton and the team were so professional and easy to work with. I just sketched out the exact design and specifications I wanted and sent photos of all the details and elements I wanted included and they totally delivered! 🥰
So thank you so much John and all of your team. We are absolutely delighted with our Cake topper and it was lovely to have our two big dogs at our wedding in some way. It's a beautiful keepsake we can keep forever. 🥰💗🙏 we had a bit of a panic about it being delivered on time to Northern Ireland and a bit of a hold up with customs but it made it in the end and that's all that matters 🥰 Despite it being so well wrapped and at no fault of the company the box was a little damaged after being roughly handled through the post and a few pieces needed glued back on but this was no problem at all with a touch of gorilla glue it was 100% and wasn't even noticed by anyone other than me. Would still highly recommend this company for any type of customised cake topper you need for any occasion as they are so worth the wait and the money 🥰 something extra special to add to the top of your cake you can cherish for life 🥰 would definitely purchase again!

July 8, 2021
Rated 5 out of 5 stars

Fantastic company, fantastic service.

Found this company fantastic to deal with.
Ordered 30th May came 6th July, could not ask for better.
John sent draft of heads to confirm. Then drafts of bodies to confirm, then draft of final piece, so you are fully aware of what you ordered.
We asked for a few alterations that was done with no hassle.

Will be back again, so if this is the kind of thing you are after, you will not get a better service elsewhere.
Highly recommended

July 6, 2021
Rated 5 out of 5 stars

Absolutely amazing!

Absolutely amazing! Exceeded my expectations, John kept in touch Every step of the way and showed me everything that he was doing so I was happy with it. So glad I found his website. He is very passionate about his work. His attention to detail is just mind blowing! Thank you so much for my mini me!

June 28, 2021
Rated 5 out of 5 stars

Amazing cake topper!

Brilliant! Communication was excellent - John worked hard to ensure the cake topper looked exactly how we wanted. Arrived really quickly I'd say within 8 days. Really pleased with the final result thank you!

May 3, 2021
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Reply from Minify Me

Thank you for taking the time to leave a review Melissa! I'm so glad to hear that your experience with Minify Me was a good one.

We pride ourselves on our customer service and it's great to know we were able to exceed your expectations in this area. Thank you again for choosing us, we really appreciate it!

Rated 5 out of 5 stars

Great end result!

The end result was fantastic and I couldn't be much more pleased. As such, I would definitely recommend this company.

March 21, 2021
Rated 5 out of 5 stars

Excellent service

Excellent service. My topper has a slight issue with a broken hand that had occurred during transit and John sorted out all out for me promptly. The topper itself is well made and will look wonderful on the cake.

Thank you.

November 11, 2020
Rated 5 out of 5 stars

Would Highly Recommend

Would highly recommend. There was good communication throughout, and we were sent pictures so we could approve or request changes at different stages.

We wanted something unique, and that's exactly what we got. Our cake topper was the talk of our wedding, people were fascinated with it.

I will definitely order again in the future.

November 4, 2020
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Reply from Minify Me

Hi Kearian.

Thank you for your kind words. All the best for the future.

Rated 5 out of 5 stars

Minify me have been fantastic to work…

Minify me have been fantastic to work with and communicate brilliantly. A really easy ordering process, they have always been deliverd on time and so well packaged too. All my customers have been absolutely delighted with the finished product. Highly recommended 5*

November 4, 2020
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Reply from Minify Me

Hi Becca.

Thanks for the feedback. Great to work with you to make this 18th Birthday extra special

Rated 1 out of 5 stars

The item arrived from China

The item arrived from China, the colours were wrong and arrived after our wedding even though the dates were made clear from the start of the order. I was told there was shipping issues and when I asked for a refund I was told no! Don't buy, terrible service and poor quality product.

October 23, 2020
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Reply from Minify Me

Hi Matthew. Thank you for sharing your feedback. I would just like to answer a couple of your points.

It’s clear on our website on our delivery page that our products are handmade in China and then shipped to the UK.

After your initial enquiry your order was placed at the very last minute. We advised that we would do your best to get this delivered on time using our premium service which is normally an extra cost free of charge but could not guarantee this for you due to the current situation and we are sorry that your figure arrived a day late.

Regarding the issues you have with the colouring of the figure. We sent you draft images of the figures at each stage of the process and we do not continue till you have approved the design. We have and always will work like this so that the figures are exactly how you want them. So if this was a issue with the colouring this should have been brought to our attention when the drafts where sent over. However you approved everything we sent over so items where delivered with your full approval

We understand your disappointment and sorry you feel this way however we do feel your review is harsh and unfair.

Regards

John

Rated 5 out of 5 stars

Very good service and fast response.

Very good service and fast response.
one foot broke during transport, but overall a great idea!
I suggested to my friends already :-)

August 26, 2020
Unprompted review
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Reply from Minify Me

Hi Emanuela.

Thank you for the kind words. We are sorry to hear that the foot was damaged in transit. This is not common and our products are packaged very well and usually arrive in excellent condition. Please accept my apologies for this and as a goodwill gesture we would like to offer a 10% discount on a future order.

Rated 5 out of 5 stars

Wedding toppers

Great service and product . Any changes I wanted to make were no problem for John and he was in contact throughout the process so I could approve every stage . Great customer service and lovely product to have as a keepsake.

August 19, 2020
Unprompted review
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Reply from Minify Me

Hi Rachel. Thank you for your kind words. We are super happy that you love your wedding cake topper. All the best for the big day.

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