MiniTool Software Ltd. Reviews 3,446

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, prompt responses, and extensive knowledge. Many people appreciate the efficiency and ease of their overall experience, often noting how quickly their issues were resolved and how user-friendly the products are. The products themselves are frequently described as excellent and effective, with many users finding them invaluable for various tasks. However, some customers reported difficulties with license transfers to new computers or after reinstallation, and a few mentioned that certain features, like color change menus, were clumsy or that specific functionalities were not clearly advertised.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the support team... See more

Product

People report positive experiences with product. Customers consistently praise the software as an excellent... See more

Response time

Clients share positive opinions on response times, frequently highlighting the speed and efficiency of... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers praise the software as intuitive,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used MiniTool products for several years. They are a great value for the price. Perhaps more impressive is their service team. Problems crop up due to user error and not reading available ma... See more

Rated 5 out of 5 stars

They helped me solve a difficult problem caused by a windows update that wouldn't run. We had to go back and forth a few times. Usually I hate emails but the techs there actually read what I sent and... See more

Rated 5 out of 5 stars

The licence issue is somewhat difficult. On some of my computers, updating Windows is no problem, but on a few others, there are licence problems with Partition Wizard after an update. For me, the... See more

Rated 5 out of 5 stars

MiniTool Movie Maker is a great tool for design a very complete video clip for presentations. It has all you need to make a quick response for last hour request. It has a very quick learning curve. T... See more


Company details

  1. Software Company
  2. Computer Accessories Store
  3. Data Recovery Service

About MiniTool Software Ltd.

Written by the company

MiniTool® Software Ltd. is a committed software development firm, delivering top-notch programs, such as data recovery programs, disk/partition management programs, backup & restore programs, system optimization programs, video editing programs, PDF editing programs, and more. Trusted by millions of users worldwide, our innovative technology and expert team ensure your data's security, integrity, and creative potential.

Featured Products

MiniTool Partition Wizard
MiniTool Power Data Recovery
MiniTool ShadowMaker
MiniTool MovieMaker

MiniTool Guarantee

We are trusted by millions of users worldwide.

100% Virus-Free and Spyware-Free!

Money-Back Guarantee

24/7 Tech Support

Instant Delivery


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Rated 5 out of 5 stars

An app worth using.

Was really enjoying the app while working with it. always found helpful tips to keep getting the most from it. Recently I had to cancel the subscription and not because of the app. Life took me down a different path recently and won't be using it for quite some time. I contacted support chat cause I didn't see where to cancel a subscription. Spoke with agent, he verified a couple of things, asked a question or 2 and then he resolved the issue. Painless! great company to work with. Great Software.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Software, Good value, great support!

Clear and concise presentation of Partition Wizard. Video was very helpful, software is very straight-forward and easy to use. It did the re-partitioning process quickly and completely. It even did the reboot . . . Questions via email were answered quickly, clearly and completely, even on the weekend!

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

We use Minitool Shadowmaker Pro and it…

We use Minitool Shadowmaker Pro and it is a fantastic tool to help us protect our data. It's very easy to use and we will continue to apply it in our systems.

Additionally, we required support from MInitool and Mia was very prompt and very professional. Made it easy to solve an issue for us.

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

Trojan Coin Miner

Minitool system booster installed activebridge, a trojan coin miner, onto my computer, and was running it 24/7. Do NOT install

July 24, 2025
Unprompted review
MiniTool Software Ltd. logo

Reply from MiniTool Software Ltd.

Hello,

Our software is safe and clean. ActiveBridge.exe is a legitimate and essential component of the ActiveCore framework that helps manage system maintenance tasks and software updates behind the scenes. If you have any issues using MiniTool System Booster, you can contact us at support@minitool.com, and we will do our best to assist you.

We apologize for any inconvenience that this might have caused.

Rated 5 out of 5 stars

The bottom line.

Been using MiniTool software for over 5 years. Great software and great customer service!

July 13, 2025
Unprompted review
Rated 5 out of 5 stars

Best s/w, BEST support!

Simply the best software tool out there for managing resolving disk and partition issues! I've had to re-install my OS on just about every PC and laptop in my house, and realized early that I needed to purchase the pro version. And of course, with every OS re-install, I had to re-install MiniTool Partion Wizard, which required re-activation, and for which tech/customer support were ALWAYS helpful and prompt in helping me with that (pro tip: hold on to your account info to help *them*!)

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Thank goodness that there are still…

Thank goodness that there are still honest companies out here and Mini Tool is definitely one of them. I had done a clean install of windows 11 and I had somehow deleted the emails of where I had kept all my receipts. I had a lifetime receipt for there partition wizard and now it was gone. I notified Mini Tool but wasn't expecting too much because all I had was my name and 3 years had gone by. Within an hour they had emailed me back all my info and with the code. Im very thankful to them and for that I am a lifetime customer. They are without a doubt the best out here. Thanks guys and keep up the good work

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great support team

Very pleased with support team. Email responses usually the same day - certainly within 24 hrs. Support folks engage directly to gather information, and then research and follow up with recommendations. For me it's usually a user environment issue (hardware, function selections) - and they stay with the problem until it's fixed. Good software. Great support!

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great Support Experience

I purchased MiniTool recovery software, but due to a hardware issue, it couldn’t help; however, Vicky in customer support was prompt, helpful, and processed my refund quickly; I’ll gladly return if I need their services again.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great Product, Great Support

MiniTool MovieMaker is a great tool that continues to impress, especially with the latest version 8. It’s reliable, easy to use, and gets the job done efficiently — exactly what I need in my creative production workflow. While I use several tools for different tasks, MiniTool MovieMaker has definitely earned its place in my regular lineup. The customer support deserves a special mention as well: it’s timely, helpful, and truly excellent. Overall, a solid and dependable product.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Minitool ALWAYS comes through

Minitool ALWAYS comes through! Their Support team responds promptly, provides the solution in one go. I am a retired IT professional and can without hesitation say they have the best support. Their product that I use, Partition Wizard Pro is flawless and has never screwed up. Highly Recommended. PS: I seldom write reviews, but these folks deserve a good one.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Partition Wizard tool, Win10 vs. Win7

I was using the Partition Wizard tool and needed to understand the differences between the results of the tool's output on a Windows 7 box vs. a Windows 10 box. A support agent ("Vicky") took the time to research the issue and send an explanatory eMail about the differences to me. (Simply put, newer versions of Windows 10 will display partitions of a USB stick, but 'stock' Windows 7 does not.) I feel that she went "above and beyond" to answer my question.

June 27, 2025
Unprompted review

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