MirrorLot Reviews 5,715

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently delighted with the product quality, noting the excellent craftsmanship and solid materials used. Many appreciate the ability to customize items to their exact specifications, resulting in perfect fits and beautiful additions to their homes. The ordering process is frequently described as easy and efficient, with many customers praising the company's communication regarding ship dates and follow-up messages. However, some customers experienced issues with delivery services, including missed deliveries and damaged items upon arrival, though the company often resolved these promptly. A few reviewers also mentioned concerns about the finish quality of some products or the adequacy of included mounting hardware.

What people talk about most

Product

Clients share positive opinions on product quality and craftsmanship. Many reviewers praise the beautiful and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality and craftsmanship of... See more

Order

Users describe positive interactions with the ordering process. Many customers found it easy and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the careful packaging,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the exceptional and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are completely in love with our new table! It was made exactly to our specs and fits perfectly in our small kitchen - we couldn’t have possibly bought this kind of quality and perfect fit from Targ... See more

Rated 5 out of 5 stars

I couldn’t be happier with my mirror, thank you! So glad I found your website. Was a little Leary at first ordering sight unseen but your reviews are stellar. The video’s of the production process and... See more

Rated 5 out of 5 stars

This experience was fantastic from start to finish. They were responsive to emails and specific questions. The custom table was able to be bumped up in production in order to accommodate us as well... See more

Rated 5 out of 5 stars

I was very apprehensive about ordering a focal piece for our bathroom update from an online company. I read the reviews. I asked several questions and was pleased to receive prompt email responses eac... See more


Company details

  1. Interior Designer
  2. Furniture Store

Information provided by various external sources

Buy the exact size you need for a framed mirror to brighten up your home or interior design project. All of MirrorLot mirrors are custom built and framed by a team with over 30 years of experience. These large custom framed mirrors can be used as bathroom mirrors, decorative mirrors, floor mirrors, full length dressing mirrors, entry mirrors, fireplace mirrors, modern & contemporary mirrors, or just as a huge leaning wall mirror.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 4 out of 5 stars

Good product, some support concerns

Product is excellent. Exactly as described.

Customer support issues: I never received any communication when requesting updates via the messaging tool in the app. However, my query directly to the support email was answered promptly.

March 21, 2025
Rated 5 out of 5 stars

Custom products at a great value

We ordered two matching mirrors for a bathroom remodel project. MirrorLot had an abundance of frame options to choose from and we were able to find a perfect match to the vanity. Ordering and receiving samples was fast and easy. The finished product was perfect, really great job on the mitered edges. The overall value was great, received a custom product for less than many of the pre finished mirrors we shopped online for.

March 10, 2025
Rated 5 out of 5 stars

This is the place to buy a mirror.

Received a phone call to confirm ALL details immediately after I placed my order online. The packaging of the mirror was impressive. Heck, it probably could have been dropped off a roof and stayed intact. Highly recommend these folks!

February 23, 2025
Rated 5 out of 5 stars

First rate product and company

Mirror was fabricated to my exact specs. Well built with solid plywood backing. Came with a really good hanging/mounting system. Was easy to install. The packaging was very good. Fast turn-around time. Would defiantly use again and recommend to others.

February 4, 2025
Rated 5 out of 5 stars

Beautiful product - Great customer service

I ordered two identical mirrors, one just bigger than the other. They arrived and were packaged with great care to prevent breakage. Someone n the delivery process laid the mirror down and must have put something on top of it. The one mirror arrived shattered. The other perfect. My replacement mirror arrived within 10 days with no hassle whatsoever. Customer service was very helpful. All I had to do was photograph the packaging and the damage.

February 11, 2025
Rated 4 out of 5 stars

I would have given 5 stars

I would have given 5 stars, because our new table is beautiful!! But when assembling the table legs, one of the holes didn't line up with the table top. Fortunately, we were able to drill the hole enough to make it work. Other than that we had a great experience. The table arrived in perfect condition - their packing solution was outstanding!

January 12, 2025
Rated 4 out of 5 stars

Overal happy with experience.

Overall I am very pleased with the mirrors and the way they were packaged. My only complaints are the difficulty communicating in regard to delivery date, and some blemishes on the wooden frame around the mirrors.

January 8, 2025
Rated 5 out of 5 stars

Great product

Great product. Excellent packaging for shipment. Very happy. A bit pricey but it was a large mirror and expensive to ship.

January 14, 2025
Rated 5 out of 5 stars

Perfect mirror

Perfect mirror
The mirror was delivered on time, it was packed very nicely. The outside box was damaged but due to the wood packing the mirror was in perfect condition. The mirror looks beautiful on our commercial bathroom wall. It is as described.

December 23, 2024
Rated 5 out of 5 stars

Consistent Good Quality

This is my second time using MirrorLot and find the product to be of consistent good quality. I am also pleased with MirrorLot’s customer service and communication regarding delivery. Highly recommend!

December 17, 2024

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