Misen Reviews 17,437

Lived up to their promise!

I love my Misen chef's knife, but years and years of having it, it finally snapped. Misen was quick to send me a new one. Rare to see that kind of service.

It was pretty straightforward. The website was very user friendly. Good quality product, and shipping was right on time

Misen is a great company with fantastic products! I have outfitted my kitchen with outstanding non-stick pans and nearly all the knives they sell.

I don’t normally write reviews, but Misen’s customer service is outstanding. I had a question, not even an issue, and they answered my question AND refunded the charge I was asking about. Their response was prompt as well. Happy to support Misen. If I have an issue with a product, I’m confident they’ll resolve it.

Just got the misen chef's knife. It punches way above its price point and arrived in a protective sleeve inside a very classy box

What a TERRIBLE company. We were JUST outside their return window and had purchased the carbon non-stick pan. We followed all directions and we already use and regularly season our cast iron pans. WHAT a piece of junk. It is no longer non-stick, it is discolored, and the customer service department of the company is openly rude in email responses. TURN AND RUN! DO NOT BUY!

And now I have a response from Misen, which shows more of their conceited attitude. Yes, NOW it is 120 days since purchase, but it was well over a month ago when I first wrote to your company to ask for a replacement for this pan. But thank you so much for trying to make me look like I was lying. It is your company who has issues with honesty (such as in selling faulty products and having no accountability for them) not I. Have a lovely day.

I soaked my 12 inch pan overnight and the enamel wore off. I have only had this pan for 3 months. I contacted customer service and was denied my claim due to being outside the 60 day return window. Buyer beware! Expensive junk.

Update to my review: I called it enamel, but it is whatever the top layer is. I used nothing that would scratch it and I submitted a photo of the damage to customer service. I don’t want to use a pan that has the top layer worn. My other Misen pans are working great. So I am not sure why the 12 inch failed. In either case, it’s disappointing that I’ve only had this pan for 3 months.

I am a long term customer of Misen, and have nothing but good things to say .... I have never had a bad experience. I broke the kid to my wok , and they were unable to replace the lid.... So they gave me a Misen credit to spend online for the cost to replace the entire wok , or buy something else. That's real customer service ! I can't say enough good thing about Misen. I will be a life long customer

I had purchased the Carbon Steel Non-Stick pan from Amazon. After the first use, the pan bottom bowed out causing it not to sit flat. I reached out to the Misen customer service and they were quick to respond and sent me a replacement pan free of charge. I was very satisfied with the whole experience.

I bought the Misen Carbon Nonstick™ Frying Pan expecting a workhorse; instead the nonstick coating disintegrated after only a few months of careful use. Food now sticks, cleaning is a nightmare, and the centre is patchy and gritty. I followed all care instructions, so this looks like a clear manufacturing failure, and my warranty claim was rejected without a clear explanation. Customer service offered only boilerplate responses instead of a refund—do not buy.

Great Pan..,

I had some technical difficulties with ordering and reached out to CS. Andrea entered my life with a solution to circumvent the glitches and I was able to order the needed products via the special process she provided me. I truly like flexible people and procedures and experienced them with Andrea. Hooray for wins!!!

I ordered the 7QT red Dutch oven through a kickstarter campaign now about 5,5 years ago. Now, I already have an iron cast oven with my AGA six-four, but yet, putting stews in my Misen, and then making them slowly simmer to perfection in my Aga... 2x iron cast heaven... pfioew... :D

But a few days ago, my VERY much loved Dutch oven suddenly made a loud pop when I put it on my gas pit, even before adding any oil or butter. The inside enamel just popped a piece out almost the size of a 2€ piece.
I contacted the Misen customer support, and within half an hour (!!), they acknowledged the problem as falling under the lifetime warranty, and sent me a new pot.
NEVER had a customer service treating me so fast and courteous.
This means a LOT to me, since this was by far my all time favorite kitchen tool.
And I live in Belgium, so this is mostly Le Creuset country,
but believe me, Misen beats the shit out of them !!! ;)

Can't wait for my new pot to arrive !

HIGHLY recommended !!!

Misen has an extremely user friendly website! The shopping experience is so easy. Plus, the products are awesome!

I first backed Misen on Kickstarter about 6 years ago, and the set has been in constant use ever since. I bake sourdough at least once or twice every week, so this is cookware that has truly been put through its paces — and it has held up beautifully all these years.

Recently, the silicone lid finally developed a tear and eventually ripped. I reached out to their customer service to ask if I could purchase a replacement lid. After a few emails to clarify the issue and providing proof of my original purchase (from 6 years ago!), I was fully expecting to just buy the lid.

Instead, they went above and beyond and replaced the entire set, since the lid wasn’t sold separately.

That level of service is incredibly rare.

The product quality is excellent, durable enough for years of heavy weekly use, and the customer support is even more impressive. Misen has absolutely earned my loyalty.

Renn provided outstanding support—quick, friendly, and truly helpful. Misen delivers great products and service across the board. Highly recommend.

I was originally frustrated that eggs were sticking in this skillet. I had given this 2 of 5 stars. Then I received a couple of emails from them offering suggestions and help troubleshooting my cooking issues. We collaborated and identified the root cause and it is no longer an issue. It wasn't the pan but had to do with the process I was using. I am deeply appreciative that they reached to me. This is the type of personalized customer support that is sadly lacking today. Thanks to Misen for caring about their customers and their products.

We've had our misen frying pans for over 3 months now and we've done everything we can to "season" them and they still stick like crazy. Spent $346 and very disappointed. Have to have food floating in grease to get a semblance of "non stick'. I usually don't write negative reviews but I'm doing this to save other unsuspecting consumers from making the same mistake. Bought 1 Hexclad pan and wow! It is truly non-stick. Sorry Misen.

I need to write this so other customers don't waste money. I purchased the Carbon Nonstick™ Frying Pan - 8+10+12 INCH set in Oct 2025. By Jan 2025, the non-stick coating was completely non-functional and in most areas had come off. This is despite light home cooking with oil, and never washing with a dish washer. (I wish I could include pictures, but it doesn't appear that I can attach any). Apparently their warranty for their "forever pan" doesn't apply to the cooking surface at all, and they would not offer to replace the items or refund the purchase after only 4 months. I'm super disappointed. Please, please don't waste your money. Especially when the company clearly doesn't care to make things right when you have a bad experience.