The WORST experience ever. So bad, from terrible delivery timeline (5 weeks) to awful Returns service and eventually they just stop answering emails and you are left with an expensive poor quali... See more
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Biggest scam company ever! They basically buy copies of dresses on Temu or Ali express. Steal the original images from high quality dress company’s and advertise them! They literally stole a dre... See more
I ordered my dress a month ago before my birthday after two weeks of waiting, I emailed the customer service and they responded to my email faster and let me know that they were shipping my order soon... See more
Company replied
I wanted quality for my birthday and received just that! I was concerned about the timeline of my package because of ordering too late and it took a simple message to the Miss Rosier team and my packa... See more
Company replied
Company details
Written by the company
Miss Group offers everything from Web Hosting, Domain Registration, Email Management and a range of Sitebuilders for web production.
Contact info
Luntmakargatan 96, 11351, Stockholm, Sweden
- support@misshosting.com
- miss-rosier.com
Breach of guidelines
execution and quality fell short
I recently the Enora Barrel Design Jacket & Skirt. While I see the creative vision and the silhouette of the design in theory, the actual execution didn't quite meet expectations for the price point.
A few things to note for potential buyers:
• Quality & Fabric: The material felt quite synthetic and "polyester-heavy," despite cotton being listed in the composition. It lacked the premium feel I expected for this cost.
• Sizing & Fit: This set runs very large. Even as someone who is tall, I had to move the buttons myself to get the jacket to sit correctly. It also lacks the "hourglass" structure shown in the website photos.
• Shipping: Delivery took just over five weeks (ordered late Sept, arrived early Nov), so keep that in mind if you are ordering for a specific event.
Overall, the idea of these dresses is great, but the construction and fabric quality don't currently match the luxury pricing. Brands like House of CB offer much stronger finishing at a similar level.
November 6, 2025
Unprompted review
Reply from -MH-
Thank you for taking the time to share your detailed feedback.
We truly appreciate your kind words about the creative design and concept of the collection—it means a lot to our team, who pour passion and care into every piece.
We are genuinely sorry to hear that the overall experience did not meet your expectations. At Miss Rosier, we are committed to using high-quality fabrics and maintaining careful craftsmanship across all our garments. We understand that personal preferences and expectations regarding material and fit can vary widely, which is common in the fashion industry, and we sincerely regret if the feel or construction of the set did not align with what you envisioned.
Regarding the sizing and silhouette, we acknowledge that individual body shapes and proportions can lead to different wearing experiences. Our goal is to create flattering and well-designed pieces, and we regret that the fit did not achieve the desired shape as displayed. Your feedback is valuable to us as we continue to refine our sizing guides and product presentations.
Concerning the delivery timeline, we strive to process and dispatch all orders promptly and efficiently. However, occasional delays can occur during transit, which are beyond our direct control. To help us look into this matter more closely, could you please share your order number with us? This will allow us to review the specifics of your shipment and identify potential areas for improvement in our logistics coordination.
Once again, please accept our apologies for any inconvenience or misunderstanding this may have caused. If you have any further questions or require additional assistance, our customer service team is always here to help. They would be more than happy to assist you and address any concerns you might have going forward.
I ordered a beautiful pink dress
I ordered a beautiful pink dress, quality is so good, i dress for a dinner in paris and everyone likes my dress. i want more of this brand love it🩷
February 6, 2026
Unprompted review
Reply from -MH-
Thank you very much for your support! Your satisfaction is our permanent pursuit. We will redouble our efforts to continue providing you with better products and service! Best wishes to you!
Loved the dress!!
February 4, 2026
Unprompted review
Reply from -MH-
Thank you so much! We're so glad to hear you loved our dress. We're thrilled it found a perfect home with you. We truly appreciate you taking the time to share your kind words!
Amazing quality
Amazing quality - great staff and costumer service very fast and kind- lovely packaging and very dreamy designe ! Amazing quality! My favourite brand that is also affordable!
December 4, 2025
Unprompted review
Reply from -MH-
Thank you so much for your incredible review! We are absolutely thrilled to hear that you loved the design, packaging, and overall quality of our products. It means the world to us that you consider us your favourite brand. We are so grateful for your support and can't wait to serve you again soon!
I purchased a dress from Miss Rosier
I purchased a dress from Miss Rosier. As the shipping was significantly delayed, I contacted them because I had an upcoming event and could not wait indefinitely. I was assured that my order would be shipped within two days. Unfortunately, this promise was repeated several times, yet another week passed, and in total my order was delayed for almost a month.
I sent multiple emails and was repeatedly told that the order would be shipped “soon.” Eventually, I was informed that the dress did not meet quality standards and had to be remade, which caused the delay. However, no one informed me about this in advance or asked whether I was willing to wait that long.
Since the event was already very close and it became clear that the dress would not arrive on time, I requested a refund. Although they encouraged me to keep the order, I refused. The refund was processed quickly, but due to the irresponsible customer service, I had to urgently look for another outfit for the event.
I definitely do not recommend this company. I wasted a lot of time and nerves. From the outside, Miss Rosier presents itself very nicely, but the quality of customer service is extremely poor.
February 4, 2026
Unprompted review
Reply from -MH-
Hi Indrė, thanks for your sharing your feedback once again, and we are sorry to hear that your experience with us hasn't met your expectations.
We deeply regret the inconvenience caused by the unexpected delays in shipping your dress. At Miss Rosier, we aim to provide a seamless experience for every customer, and we understand how important timely delivery is, especially for special occasions. Due to a significant increase in recent orders, some of our popular items have experienced temporary supply constraints, which unfortunately impacted the processing time for your order.
Occasionally, unforeseen circumstances can arise during the production process, which are beyond our immediate control. Please know that we are continuously working to expedite all pending orders and minimize any disruptions.
We want to assure you that we take all customer concerns seriously. Regarding your request to cancel the order, we responded promptly and processed the refund as per your preference.
We genuinely hope to have the opportunity to serve you better in the future. If you have any further questions or need assistance, please do not hesitate to reach out—we are here to listen and assist in any way we can.
Amazing fast delivery and very good…
Amazing fast delivery and very good quality items.
February 4, 2026
Unprompted review
Reply from -MH-
Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with both the delivery speed and the quality of your items. Providing a great experience is our top priority, and your comment truly made our day. We look forward to serving you again soon!
Beautiful dress
Beautiful dress! Really impressed with the quality and texture. The dress has a good weight to it and I love the fabric it's thick and double lined. The dress is comfortable and not itchy at all! Great fit I am 5'4, 165lbs and purchased a Large. Might be too short as a full length gown for someone taller than me thou. The sleeves flare out nicely in a subtle way which I appreciate! Would recommend and I plan on wearing it to a formal April wedding.
February 3, 2026
Unprompted review
Reply from -MH-
Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it's always a pleasure to know that we've met your expectations. We look forward to serving you again and continuing to provide you with the best possible experience.
Bad experience
I would avoid Miss Rosier moving forward. Do Not waste your money. Clothing is cheap and does not match description.
Customer service is a joke! Had already left for holiday by the time my parcel arrived and then not able to get a refund.
Once you buy you will not get your money back (offered a poxy e-voucher) and items arrived 2 weeks post purchase.
I’m unsure that their regulations meet trading standards. :/
January 10, 2026
Unprompted review
Reply from -MH-
Hi Hannah, we’re very sorry to hear that your experience with us did not meet your expectations.
Please be assured that all our garments are crafted from quality materials and with careful attention to detail. We also understand that personal expectations and standards can vary—especially in fashion, where each piece reflects many hours of design and craftsmanship by our dedicated team. While we strive to meet every customer's needs, we recognize that not every item will resonate with everyone equally.
Regarding delivery, we always work to dispatch orders promptly and provide tracking information for your convenience. Please note that shipping times may occasionally be affected by factors beyond our control, such as carrier delays or customs processing.
Concerning refunds, we process all eligible requests in accordance with our stated policy. If a request does not meet the policy criteria, we make every effort to communicate clearly and offer fair alternative solutions.
If you have any further concerns, please feel free to contact our team directly — we’ll do our best to assist you. Leaving a negative review alone may not help resolve the issue, but reaching out to us will allow us to work with you toward a better outcome.
Everything’s great
Everything’s great, I like my dress! Arrived in just 2 weeks
February 2, 2026
Unprompted review
Reply from -MH-
Thank you for your wonderful review! It's great to hear that our product(s) met your expectations. We value your feedback and will continue to strive for excellence. Looking forward to your next visit!
Do not buy from this company my…
Do not buy from this company my purchase arrived torn and material very flimsy they said I would have to send the torn blouse back and I would have to pay postage from uk to USA and they would give me a credit although the blouse was torn at the seams and totally useless do not waste your money on this company
January 2, 2026
Unprompted review
Reply from -MH-
Dear Customer,
Hi Mrs Susan Lawton, thanks for taking the time to share your feedback with us. We' re sorry to hear that your experience with us didn’t meet your expectations. We truly value every piece of feedback we receive and are committed to maintaining transparency and providing high-quality service to all our customers.
To promptly arrange an exchange or refund, we do request that damaged items be returned for inspection. However, we fully understand the inconvenience of international return shipping in this situation. We are more than willing to offer a flexible solution to make things right for you.
We also apologize if our email communications failed to address your specific concerns adequately. Our customer service team strives to provide tailored responses based on each customers situation. We have sent a follow-up email to the address on file, and we kindly ask you to check your inbox at your earliest convenience so that we may assist you further.
We appreciate you bringing this matter to our attention and hope to have the opportunity to restore your faith in Miss Rosier.
I had the worst experience with Miss…
I had the worst experience with Miss Rosier. The brand is a full-on scam and extremely unprofessional. I ordered my Christmas dress well in advance, on the 1st of December and after multiple emails with the company asking them to cancel my order, because it was taking too long, they wouldn't let me cancel and the dress ended up arriving on the 22nd of December, which was well after the time that they had promised the delivery would take. By that date I was already away for my Christmas Holidays, couldn’t use the dress for the occasion, or return it on time, and when I came back in January I was not given the option to return it for a full refund, which was appropriate action after all this delay. Instead I was given the option for a replacement, gift card, partial refund etc and the employees that I talked to were not understanding the issue at all and were replying in pre-made email formats instead.
I have now raised a dispute with my bank, cause I am not wasting 200£ on this dress.
December 22, 2025
Unprompted review
Reply from -MH-
Hi Katerina, thank you for taking the time to share your feedback with us.
First, please accept our apologies that your shopping experience did not meet the expectations we strive to provide. We understand that timely delivery is important, especially during the festive season. During the holiday season, our shipping and logistics partners often experience high volumes, which can occasionally lead to delays beyond our immediate control. Please be assured that our team made every effort to process and dispatch your order as quickly as possible, and we actively followed up with the carrier to expedite its journey.
Regarding your request for a refund, we would like to assure you that any valid refund request that aligns with our refund policy is processed in a timely manner. In cases where a request does not fully meet the terms of our policy, our team always aims to work with customers to find a fair and satisfactory resolution.
We also apologize if our email communications failed to address your specific concerns adequately. Our customer service team strives to provide tailored responses based on each customer’s situation. We have sent a follow-up email to the address on file, and we kindly ask you to check your inbox at your earliest convenience so that we may assist you further.
We appreciate you bringing this matter to our attention and hope to have the opportunity to restore your faith in Miss Rosier.
Thank you for your patience and understanding.
Great shopping
just got my order! everything is perfect and items are high quality! custom service works great. And also package is great. Looks like i got my birthday present 😊
January 29, 2026
Unprompted review
Reply from -MH-
Thank you for your positive feedback. We truly value this opportunity to serve you. Your support and trust mean a lot to us. Your satisfaction is our driving force, and we will continue to strive to provide you with high-quality products and services.
Everything was amazing :)
January 30, 2026
Unprompted review
Reply from -MH-
Thank you very much for your support! Your satisfaction is our permanent pursuit. We will redouble our efforts to continue providing you with better products and service! Best wishes to you!
I have tried a couple of different…
I have tried a couple of different models of dresses from miss rosier and to be completely honest i wouldn't change it for the world. The quality is top notch, and it hugged my shape pretty good. It's very true to size and would totally order from them again!
December 19, 2025
Unprompted review
Reply from -MH-
Thank you so much for your kind words and support! We're thrilled to hear that you're happy with your purchase. Your satisfaction is our greatest motivation. We look forward to serving you again in the future! Have a wonderful day!
One of my favorite brands for coats
One of my favorite brands for coats, I love all of them, they are so cute and good quality
January 30, 2026
Unprompted review
Reply from -MH-
Thank you very much for your support! Your satisfaction is our permanent pursuit. We will redouble our efforts to continue providing you with better products and service! Best wishes to you!
Wonderful styles
Wonderful styles, great quality, this is my second time ordering and everything went well.
January 28, 2026
Unprompted review
Reply from -MH-
Thank you so much for your kind words and support! We're thrilled to hear that you're happy with your purchase. Your satisfaction is our greatest motivation. We look forward to serving you again in the future! Have a wonderful day!
Quality is good
Quality is good, dress arrived later than what was expected.
December 24, 2025
Unprompted review
Reply from -MH-
Thank you so much for taking the time to share your feedback, and for your kind words about our dress. We are delighted to hear that you like it.
We truly appreciate you highlighting the delivery experience. While we strive to ensure timely delivery by working closely with our logistics partners, shipping timelines can occasionally be affected by factors outside of our immediate control, such as regional processing delays or carrier scheduling adjustments. We sincerely understand that this may have caused inconvenience, and we appreciate your patience.
Please know that we are continuously reviewing and refining our shipping processes and partner communications to improve the overall experience for our valued customers like you.
Thank you again for your support and for choosing Miss Rosier.
They have been very fast with my order
They have been very fast with my order, everything came on time!
December 23, 2025
Unprompted review
Reply from -MH-
Thank you for your wonderful review! It's great to hear that our you're happy with your purchase. We value your feedback and will continue to strive for excellence. Looking forward to your next visit!
Miss Rosier is a SCAM!!
Miss Rosier is a SCAM!!! Do Not waste your money. Clothing is cheap and does not match description. Customer service is a joke! Once you buy you will not get your money back an items arrive 3-4 weeks post purchase.
January 26, 2026
Unprompted review
Reply from -MH-
Hi Brooke, we're sorry to hear that your experience with us didn’t meet your expectations. We truly value every piece of feedback we receive and are committed to maintaining transparency and providing high-quality service to all our customers.
All our products are crafted from high-quality fabrics and with exquisite craftsmanship, ensuring that each piece stands up to the closest scrutiny. Our website features an extensive array of detailed product images, showcasing the clothing’s cut, fabric texture, stitching techniques, and design ingenuity from multiple angles and perspectives. This allows customers to enjoy an immersive visual experience even when browsing remotely, giving them a clear sense of the product’s true quality and how it would look and feel when worn.
Regarding your request for a refund, please be assured that all valid refund requests that meet our refund policy are handled promptly. In cases where a request does not fully align with our policy, we always strive to communicate with our customers to find a fair and satisfactory solution.
We value your honesty, and it is important to us that all reviews reflect actual experiences.Should you have any further questions, please don't hesitate to reach out.
Thank you for your patience and understanding.
I placed an order with Miss Rosier and…
I placed an order with Miss Rosier and paid extra for expedited shipping, which was advertised on their website as taking 2–3 days. Unfortunately, this delivery timeframe was not met. Customer support is only available via email, with responses coming roughly once every 24 hours, which made it difficult to resolve the issue quickly. Due to the delivery delay, the event I had ordered the clothing for had already passed, so I requested to cancel the order.
Instead of issuing a straightforward refund, the company spent several days negotiating, offering partial refunds, store credit, and proposing cancellation or processing fees. Despite multiple requests, a full refund was not provided.
Based on my experience, the delivery estimates were unreliable and the refund process was unnecessarily complicated. I would advise caution when ordering, especially if you need items for a specific date.
January 16, 2026
Unprompted review
Reply from -MH-
Hi Shivan, thank you for taking the time to share such detailed feedback with us.
Regarding the expedited shipping you selected, please note that this service relates specifically to the speed of logistics once the order has been dispatched. We have adhered to the stated processing timeline. Once your cancellation request was received, our team processed it in a timely manner and issued the corresponding refund in accordance with our policies.
As a small business, we handle a high volume of customer inquiries daily, and our team members work diligently to respond to each message with the care and attention it deserves. While we aim to reply as quickly as possible, we appreciate your patience as we address each customer's needs individually.
We value your honesty, and it is important to us that all reviews reflect actual experiences. Should you have any further questions, please don't hesitate to reach out.
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