Mission Pebble Reviews 

411
TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

Package ,quality and products are amazing but its sells like also for sensitive dry skin and thats not true of course we can say ok every skin its different and I understand thank good I had this tr... See more

Company replied

Rated 3 out of 5 stars

Signed up for a trial box. Unfortunately had no email communication at all, so had no order confirmation, no idea if/when my parcel would arrive. When it did arrive everything seemed nice quality,... See more

Rated 4 out of 5 stars

The pebbles smell absolutely gorgeous and produce a lovely creamy lather which leaves skin feeling lovely and moisturised. The only reason I didn't give 5 stars was because of the size of the peb... See more

Company replied

Rated 5 out of 5 stars

Excellent product, was little bit nervous moving away from traditional shampoo in a bottle but this product is fantastic. Rich creamy lather, amazing fragrance and leaves my hair beautifully shiny and... See more

Company replied

Company details

  1. Toiletries Store
  2. Health and Beauty Shop
  3. Skin Care Clinic

About Mission Pebble

Written by the company



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Our Plans

The Pebbles



Who Are We?

Pebble is our soap-free, solid, shampoo bar that is dermatologically tested to deliver caring hydration for your hair and body, with natural essential oils to invigorate your senses. And we deliver to your door in fully recyclable, non-plastic packaging.

Our Mission

We want to eliminate plastics from bathrooms everywhere. But that shouldn’t mean compromising on function, convenience or luxury. Our products are designed to reduce waste and environmental impact, whilst still delivering the feelgood factor.

Usage

Our pebbles were designed specifically to fit in the palm of your hand. Massage over the contours of your hair and body for a luxurious and stimulating washing experience. Each Pebble is designed to last for about 7 days for the average user washing hair and body.

Unlike many other solid shampoo bars, Pebbles are soap-free - comprised instead of skin-friendly ingredients used in the most expensive of shower gels.

Ingredients

Pebbles are designed and made in Britain using the best ingredients available to deliver a luxurious, moisturising cleansing experience. Pebbles contain Sodium Coco Sulfate, Aqua, Parfum, Olus (Vegetable) Oil, Lauryl Betaine, Bis-Diglyceryl Polyacyladipate-2 (a non-animal lanolin substitute), Butyrospermum Parkii (Shea) Butter and Cocos Nucifera (Coconut) Oil. The ingredients can be found on the back of each Pebble carton too.

Sensitive Skin?

All Pebbles are dermatologically tested and approved for use on sensitive skin. However, as with all products, we would always recommend trying them on a small patch of skin if you have particularly sensitive skin.

Dyed Hair?

Pebbles can be used on coloured hair, although as dyes vary significantly we would always recommend a small patch test. In fact the primary cleanser used in Pebble, Sodium Coco Sulfate, is much gentler than the Sodium Laureth Sulfate and / or Sodium Lauryl Sulfate used in many shampoos, and therefore less likely to fade hair dye. Don't forget other colour protective measures: condition well, and protect against UV, chlorine and styling with strong heat.

Vegan?

Our shampoo bars are cruelty free and vegan friendly.


Contact info

3.9

Great

TrustScore 4 out of 5

411 reviews

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3.9

All reviews

(411)

11 reviews in the last 12 months

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Rated 4 out of 5 stars

option to add more boxes would be good.

While I am not 100% sold on it as a shampoo, I do like it tho it leaves my skin feeling clean, soft & not dried out! I have even started to use it as my main face cleanser and thus far it's not causing me to have break outs which is nice as I might be able to stop buying another soap at this point and save some money.

However I do have 1 issue in seeing how I am on the family plan which is their largest option at 12 pebbles that leaves my family of 4 *two adults 2 kids* with 3 pebbles each I don't know how long they will really last my family, as many know it seems kids can get dirty just seeing a picture of a mud puddle. What I am trying to say it would be nice to add more boxes specially if you have a large family plus the pebbles are not very big

June 15, 2022
Mission Pebble logo

Reply from Mission Pebble

Hi Linda,

Thank you very much for your feedback. We're so glad to hear you're loving your pebbles so far. 💚

I will send your query over to our product development team! 😀

Rated 5 out of 5 stars

Happy customer

Really good product - still on my first batch but very happy so far.
Speedy delivery too.

June 15, 2022
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Reply from Mission Pebble

Hi there 👋🏼

Thank you for your wonderful feedback! We're so glad you're loving your pebbles. 😊

Rated 5 out of 5 stars

It all just worked and the soaps are…

It all just worked and the soaps are great. Worth buying and the service is great.

June 13, 2022
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Reply from Mission Pebble

Hi Marc 👋

Thank you very much for your feedback!

We're so glad to hear you're loving your pebbles, and that you find the service great. 😊

Rated 5 out of 5 stars

Speedy speedy delivery.

Speedy speedy delivery.. super item

June 9, 2022
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Reply from Mission Pebble

Hi there 👋

Thank you so much for your wonderful review! 💚 We're so glad you're loving your pebbles.

Rated 5 out of 5 stars

First order received quickly

First order received quickly, packaged well (letter box friendly). Great quality bars (only used for body). Not yet seen how their subscription side works, fingers crossed it's straight forward.

June 9, 2022
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Reply from Mission Pebble

Hi Ellen,

Thank you so much for such a wonderful review! 💚

We're so glad you're loving your pebbles so far, and have found the whole process smooth and easy.

Rated 5 out of 5 stars

Lovely fragrance

Love the pebbles but find them hard to keep hold of when showering, hopefully I will get used to them.

June 9, 2022
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Reply from Mission Pebble

Hi there,

Thank you very much for your feedback! We're so glad to hear you're loving your pebbles. 🥰

Rated 3 out of 5 stars

Disappointed

Disappointed that my next delivery had the same soaps as previous pack

June 7, 2022
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Reply from Mission Pebble

Hi Mrs Bullock,

Thank you very much for your feedback.

We're sorry to hear you weren't happy with the service we provided. We do have more different scented pebbles coming out very soon - along with an updated site. We hope you give us another try then. I'm not sure if you're aware, but you can also customise the amount of different scented pebbles in each of your subscription boxes.

Rated 1 out of 5 stars

These soaps are heavily perfumed

These soaps are heavily perfumed. I knew as soon as I opened the box that they wouldn't be for me, though - of course - others may enjoy them.

June 7, 2022
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Reply from Mission Pebble

Hi Dorothy,

Thank you for your feedback.

I'm very sorry to hear that you haven't enjoyed the use of your pebbles.

We have designed the pebbles to be suitable for sensitive skin (they're dermatological approved) - to ensure minimal allergens that fragrances often carry. Therefore most the fragrances are oil-based. We hope you'll give us another chance!

Rated 1 out of 5 stars

It irritated my skin and it is really painful

I ordered a free trial and received a parcel quite fast. I’ve been using one of the pebbles to wash my hands (I tested it for one day only) and it irritated my skin. My hands are red and it burns, it hurts. I’m really disappointed because I don’t have a sensitive skin and it has never happened before. I’ve tried products with Sodium Coco Sulphate before on my hair and never had any issues. I haven’t tried the Pebble on my hair yet. Maybe it’s about the frequency of use. Maybe it’s not suitable for washing your hands. But the packaging is misleading as it says the product is gentle and suitable for body. I’m really upset and confused. I’m waiting for the customer service to get back to me. And hopefully my hands will stop burning soon.

June 6, 2022
Unprompted review
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Reply from Mission Pebble

Hi Sara,

I'm very sorry to hear this, this is incredibly unusual - the pebbles are suitable for skin and body; we also get a lot of compliments from customers with sensitive skin - so if the pebbles have had a bad reaction on your hands, do not use the pebbles again.

It sounds like you have had an allergic reaction to one of the ingredients. However, I'm not a doctor or health consultant of any kind so if your concern continues, get in touch with your local GP, and they should be able to find out which ingredient it is you're allergic to if that's the case.

Rated 5 out of 5 stars

Great for sensitive skin

Great for sensitive skin

I love the pebbles and how great they are for sensitive skin and scalps. The fragrances are diverse and everyone in my family seems to have a different favourite.
They become expensive with a family of 4 due to how quickly we go through them.

June 5, 2022
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Reply from Mission Pebble

Hi Gina,

Thank you very much for your review! We're so glad to hear you're loving your pebbles. 🥰

I've sent your feedback to our product development team.

Rated 5 out of 5 stars

Don't be put off by the size

Originally, I only bought these for the free tray. I thought they were very small when they arrived, but oh did they smell wonderful! Anyway, I tried one, and was very impressed by how easy to lather it was on both my hair and body, and the lather was just sumptuous! The size and shape is just perfect, and although they seem small, they actually last a lot longer than you would expect! It left my hair feeling cleaner and fresher than other bars that I have tried. I'm definitely converted!!!

June 3, 2022
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Reply from Mission Pebble

Hi Michelle 👋

Thank you so much for your review! We're so glad to hear you're loving your pebbles, and to have you aboard the mission! 💚

Rated 4 out of 5 stars

Great product, non existent customer service

Love the product but have been trying to get in touch by website, email and messenger regarding delay in subscription but never get a reply.

Update, company been in contact and sorted issue,

June 2, 2022
Unprompted review
Mission Pebble logo

Reply from Mission Pebble

Hi Sara,

Thank you for your feedback! We're so glad you're happy with your pebbles. 🥰

I'm sorry to hear you've had issues with contacting our customer service team. With the jubilee weekend, we were a little understaffed last week. However, if somebody doesn't reply back within the next day, please do feel free to reach out to us via Facebook or email us notifications@missionpebble.com

Rated 5 out of 5 stars

What an amazing product

What an amazing product. I no longer have to use conditioner on my hair as this leaves it really soft and shiny. Great on my skin too. Highly recommend

June 1, 2022
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Reply from Mission Pebble

Hi Susan 👋

Thank you so much for your feedback! We're really glad to hear you're loving your pebbles. 💚

Rated 5 out of 5 stars

Pleasantly surprised

Pleasantly surprised! Lathers well, and even surprised by how nicely it washed my hair. Lovely scent too.

May 24, 2022
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Reply from Mission Pebble

Hi Su,

Thank you so much for your lovely feedback! We're really glad to hear you're loving your pebbles. 🥰

We're so glad to have you aboard the mission. 💚

Rated 5 out of 5 stars

Fast delivery and lovely…

Fast delivery and lovely products..fragrance divine on all products received

May 20, 2022
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Reply from Mission Pebble

Hi Karen 👋

Thank you for your lovely feedback! 💚

We're really glad to hear the pebbles are working perfectly for you 🥰

Rated 5 out of 5 stars

I am so amazed at how fantastic pebble…

I am so amazed at how fantastic pebble is. I did not think that one product could be good for my hair and body My hair has never felt better and it does not dry my skin. Fabulous and convenient.

May 19, 2022
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Reply from Mission Pebble

Hi there Wendy 👋

Thank you so much for your wonderful review - it's amazing to hear the pebbles are working perfectly for you! 💚

We're so glad to have you aboard the mission 🥰

Rated 5 out of 5 stars

Great product

I really like the mission pebble bars, they leave my hair feeling soft and are great to use on my body too. The scents are subtle but leave a fresh scent after use. I will be ordering again, they will be great to use on holiday as much lighter and smaller to pack than my usual products.

May 18, 2022
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Reply from Mission Pebble

Hi there 👋

Thank you so much for your lovely review. 💚

We're so glad to hear the pebbles worked perfectly for you - we hope you have a wonderful holiday! 🥰

Rated 4 out of 5 stars

Good product, affordable

Since using the pebbles, I have noticed a real difference in my hair, it stays cleaner for longer - and there is no product build up. The pebbles are a great size, and easy to use & lather beautifully.

My only disappointment, is that on two occasions now I have ordered their 'Ginger & Amyris' scent and it has not arrived. Nowhere on their website/social media does it state that these scents are out of stock. It would be nice to be informed of this some how when choosing your pebble selections.

May 17, 2022
Unprompted review
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Reply from Mission Pebble

Hi Caitlin 👋

Thank you for your wonderful review - we're so glad you're pebbles are working perfectly for you! 💚

We completely understand your point with regards to the Ginger & Amyris scents; we apologise for the inconvenience it's caused - I'll put a request through to the digital marketing team.

Rated 5 out of 5 stars

Lovely fragrance

All have a lovely fragrance. Like the size of the pebbles.

May 17, 2022
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Reply from Mission Pebble

Hi Pauline 👋

Thank you for your wonderful feedback 💚

We're so glad you're loving your pebbles 🥰

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