I made a chanced visit to the shop at soho. I didnt expect ill be met with such friendly team. They have adorable, exquisite jewellery pieces matched with timeless designs. I got caught off guard and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely love Missoma. The quality of their pieces is consistently excellent, and their styles are the perfect balance between timeless and on-trend. Every piece I’ve ordered has been beautifully... See more
Here’s a clean, ready-to-use review: --- I recently contacted Missoma about a faulty item, and I was genuinely impressed with their customer service. They responded quickly, were clear and help... See more
Brilliant from beginning to end! I was warmly welcomed by the staff when I arrived, then Shay talked me through the piercing and checked that I was feeling well throughout. Very professional, hygienic... See more
Company details
Written by the company
Jewellery that becomes a part of you. Missoma began in 2007 when founder Marisa Hordern discovered she couldn't find fashion-forward pieces that were both long-lasting and affordable. Because they didn't exist. Now Missoma are known globally for their high-quality cult classic pieces adored by their community and celebrities alike.
Contact info
Exmoor Street 2-4, W10 6BD, London, United Kingdom
- 020 3176 6822
- missoma.com
4.5
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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As always amazing customer service…
As always amazing customer service really helpful thank you
April 30, 2026
Unprompted review
No replacement under warranty
The gold chain on the necklace broke, but Missoma won't replace it under their 2 year warranty as they are out of stock, even though lots of their other necklaces are very similar/the same. I don't need the pendant part (which is what is presumably out of stock), just the chain. Very disappointing result from their customer service team.
Order number 1167023A
April 30, 2026
Unprompted review
Reply from Missoma
Thank you for taking the time to leave your review — we truly appreciate your feedback.
I have looked into your enquiry and can see that the original order was placed in 2024, and the necklace has previously been replaced once. Unfortunately, as we no longer stock this particular item, we’re unable to offer a further replacement.
As a resolution, we have offered a gift voucher to the value originally paid for the necklace. We’re sorry to hear that you do not feel this is a satisfactory outcome, and we do understand your disappointment.
We will be in touch again shortly to follow up on this matter.
I had great exparinace with this…
I had a great exparinace with this company. I am so thanksful for their kindness to replace my necklace afte more than two years of purchase. I wore my necklace in the pool and after two years it faded the gold, and Missoma team was nice enough to send me new one even though insurance was already expired.
April 27, 2026
Unprompted review
One of the best customer service…
One of the best customer service experience I've ever received. I had this necklace purchased as a gift and unfortunately did not have the receipt. Chevean was able to locate the receipt through their database and send me a replacement necklace! I couldn't ask for about a Customer Service. I wouldn't buy jewellery anywhere else! Fantastic quality, exceptional Customer Service and current designs! Thank you again x
April 23, 2026
Unprompted review
Beautiful jewellery
I have bought many pieces of jewellery from this company both for myself and as gifts. I have been very happy with all of it. Beautiful jewellery!
April 22, 2026
I love Missoma products
I love Missoma products. They do not look cheap and retain their beautiful finish. I had to return something within 2 weeks had my money back.
January 15, 2026
Unprompted review
Perfect service
We were really well looked after when looking for a graduation present for my granddaughter. I’m sorry I didn’t get the name of the member of staff who was serving. They helped but didn’t push too hard.
April 19, 2026
Unprompted review
Pretty Earrings
Ordered the small tennis hoop earrings and I love them! They are so pretty, I wear them every day, Delivery was quick and product comes well packaged in a nice pouch.
March 5, 2026
Happy Wife
Happy Wife!
My wife absolutely loved her Bracelet, I’m still currently in the good books, thank you
February 13, 2026
My package was mislaid by lost by the…
My package was mislaid by lost by the courier but Chevean in customer care went the extra mile in trying to problem solve and then sending a replacement by Royal Mail.
April 17, 2026
Unprompted review
Great customer service
Had to raise an issue with customer services.
I was so impressed with how quickly they responded, how quickly they sorted my issue and went above and beyond what I expected.
April 17, 2026
Unprompted review
The team at the Marylebone location is…
The team at the Marylebone location is amazing and helped me with buying the most beautiful pieces for my mom! Niki the store manager, Suzanne, and Sophie were all extremely helpful.
April 16, 2026
Unprompted review
Great experience!
April 16, 2026
Unprompted review
I made a mistake when ordering sending…
I made a mistake when ordering sending my item to a locker when I wanted it delivered to home address.
Unfortuately the In Post Locker was out of order and I could not retrive my item. It was timed out and returned to Missoma. Had a conversation with Paula at Missoma who was most helpful and my item will now be shipped to my home. I need for gift so this was most helpful.
April 14, 2026
Unprompted review
Great ring but started to lose its…
Great ring but started to lose its silver colour so had to return it
March 9, 2026
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