Mister-Auto.co.uk Reviews 

6,685
TrustScore 2 out of 5

1.8

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Rated 2 out of 5 stars

I haven't yet bought the item but when i type in the details several items come up without relevent imformation as to wether its the right part for my particular vehicle . I have signed up and sent me... See more

Company replied

Rated 1 out of 5 stars

They have a website residing in the co.uk domain, prices displayed in pounds sterling and the customer service contact number in the UK PSTN. Despite all this they seemingly don't actually sell to UK-... See more

Rated 2 out of 5 stars

Under maintenance for months. Trying to order a part (delivery to UK) and keeps showing padlock on "continue" button and cannot go any further (alhough they ask for detail to register yourself) They n... See more

Company replied

Rated 1 out of 5 stars

Do not expect to get your delivery on the date they tell you. Both my items arrived late on different dates. You cannot blame the courier as they never received the items until 4 days after you infor... See more

Company details

  1. Auto Parts Store
  2. Car Accessories Store

Information provided by various external sources

Mister-Auto is a french based company that sells auto parts to 23 countries. On mister-auto.co.uk you will find parts for brakes, filtering, clutch system, gearbox, steering, suspension ...


Contact info

1.8

Poor

TrustScore 2 out of 5

7K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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1.8

All reviews

(6,685)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy first time customer

I was after a set of new front shocks for my Type R and Mister Auto was the 2nd cheapest I could find but they had a huge number of better reviews than the cheapest supplier (Auto Doc). I didn’t want to take a risk with hundreds of pounds of my money so I went with Mister Auto.
I called up to double check the items I wanted to order were correct for my vehicle and they were very helpful. The website itself could have more information on the products to reduce the need to call and check.
My order was dispatched when they promised, it was well packaged and the delivery company they used were satisfactory and my order arrived safely and in a good time frame. More importantly, I got the correct genuine items and they fit my vehicle perfectly unlike the risk you get with using the other parts supplier (AD).
Mister Auto do great prices with excellent service so far. I will be back to order again!

February 23, 2020
Unprompted review
Rated 5 out of 5 stars

Very quick and cheap

Very quick and cheap service parts arrived in great perfect condition.

Will definitely use again and would highly recommend.

February 18, 2020
Unprompted review
Rated 1 out of 5 stars

Definitely the worst

Definitely the worst company! Bought something using my reg no, when I received the item I realised that the item doesn’t match. Sent it back straight away but I didn’t get a refund earlier than 3 weeks since they received the item back.
Bought it on 22nd of January, sent back and received by mr auto on 30th of January and get the refund on 28th of February.

February 17, 2020
Unprompted review
Mister-Auto.co.uk logo

Reply from Mister-Auto.co.uk

Dear Customer,

Thank you for your comment.

Please provide us with the order number so that we can assist you further.

You can also always contact our customer support team directly via message through your Mister-Auto account, via telephone number 033 08 08 44 09 or via chat for further support with your query.

Kind Regards,
April, Mister-Auto

Rated 2 out of 5 stars

2* because previous orders arrived next…

2* because previous orders arrived next day. Watch out for eBay hot deals - bait and switched!
Ordered 2 shocks, one at £85 the one on deal @50.
Day before delivery message saying sorry part not available.
Guessed it would be the one at £50 and I was right.
Checked part on eBay and 10 available now at £85.
Takes the biscuit finding out so late on, could have phoned me or mailed me to say hey we made a mistake but no.
Now paid £110 to get fast delivery from another company.
All mister-auto could do is say sorry.
Fast refund on the £50 though.
Beware of their hot deals.

February 13, 2020
Unprompted review
Mister-Auto.co.uk logo

Reply from Mister-Auto.co.uk

Dear Customer,

Thank you for your comment.

Please accept our apologies for any caused inconvenience.

Our part availability and prices depend on our suppliers. We may have had some stock that was limited and then the next day we may have received more stock from another supplier with a different price.

We develop our services regularly in order to make it easier for our customers and provide them with high quality support.

You can also always contact our customer support team directly via message through your Mister-Auto account, via telephone number 033 08 08 44 09 or via chat for further support with your query.

Kind Regards,
April, Mister-Auto

Rated 2 out of 5 stars

I bought the cheapest fuel pump but…

I bought the cheapest fuel pump but paid dearly for it. The part didn't fit. Once installed it doesn't perform properly.

February 11, 2020
Unprompted review
Mister-Auto.co.uk logo

Reply from Mister-Auto.co.uk

Dear customer,

Thank you for your feedback.

Please take our apologies for the caused inconvenience.

We haven't had any contact from you in regards to this order so far. In regards to the part being incorrect we would like to advise you that the compatibility of the part should be checked before installing it just to make sure it is correct.

Please bear in mind that the license plate facility does not recognize the exact year of construction of your vehicle and thus it shows parts for the set of years in which the specific model was being manufactured. During the construction period the manufacturer may have changed some of the parts for some models and this is why a part listed as compatible may not fit, as it is for a vehicle from another year of manufacture.

We develop our services regularly in order to make it easier for our customers and provide them with high quality support.

If you have any questions or concerns and you want to find the best part for your vehicle, you can also always contact our customer support team via message through your Mister-Auto account, via telephone number 033 08 08 44 09 or via chat. We thank you for your understanding.

Please do visit Mister-Auto.co.uk again soon to find all our latest offers.

Kind regards,
April, Mister-Auto

Rated 1 out of 5 stars

I ordered a pair of shock absorbers

I ordered a pair of shock absorbers, the delivery arrived three days later than promised. The items had been inadequately packed, the cardboard box had split open and my items were missing. Very disappointed by being let down by poor packaging.

February 10, 2020
Unprompted review
Mister-Auto.co.uk logo

Reply from Mister-Auto.co.uk

Dear Customer,

Thank you for your comment.

Please provide us with the order number so that we can assist you further.

You can also always contact our customer support team directly via message through your Mister-Auto account, via telephone number 033 08 08 44 09 or via chat for further support with your query.

Kind Regards,
April, Mister-Auto

Rated 5 out of 5 stars

Mister Auto Review.

I have confidence in this subsidiary of the PSA Group. I feel that any product that I purchase will be suitable for my DS3 DSport. I appreciate the "free delivery" via the App.

February 9, 2020
Unprompted review

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