From ordering to delivery only a week to get to Malta on my last order. Very efficient service and when I had a problem with a delivery a few years ago, customer service dealt with it immediately. I a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No communication for 2 weeks after purchase and suddenly the order was cancelled due to the item being unavailable but still purchasable on the website. I am still awaiting my refund. I have purchased... See more
Company replied
Im super happy with my purchase and the service, im going to keep buying from Mister spex
super conforme comme dab merci
Company details
Written by the company
Choisissez confortablement depuis chez vous dans la boutique en ligne de Mister Spex vos lunettes de vue, vos lunettes de soleil et vos lentilles de contact parmi un large choix de marques ! Nous avons lancé une manière moderne d´acheter des lunettes, mariant les avantages de la vente en ligne et l´expérience d’une équipe d´opticiens hautement qualifiés travaillant dans nos propres ateliers. Nous offrons une grande sélection de produits, des prix plus compétitifs et transparents ainsi qu’un processus de commande simple et intuitif. Découvrez la nouvelle façon d’acheter des lunettes!
Contact info
Hermann-Blankenstein-Str. 24, 10249, Berlin, Germany
- 0800 74 07 81
- serviceclient@misterspex.fr
- misterspex.fr
4.0
Great
1K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service client.
May 16, 2020
Unprompted review
Excellent in every way
Excellent in every way. Rapid service, superb quality. No complaints at all.
September 16, 2019
Unprompted review
Delighted with my new spectacles
The whole process, from trying on 4 pairs of glasses through to receipt of my chosen set went smoothly. Be prepared for a wait though. It took 10 days from the return of the initial 4 pairs to acknowledgement that they had been received at Mister Spex and this required an email from me to prompt that acknowledgement. Other than that I'm very pleased with my spectacles and would definitely use Mister Spex again.
March 27, 2019
Unprompted review
Very good and fast
Very good and fast, my prescription glasses arrived without any damage
October 12, 2018
Unprompted review
I have been ordering from Mister Spex…
I have been ordering from Mister Spex for the past few years. I have always been extremely satisfied. Congratulations. But again you are a German firm..
August 21, 2018
Unprompted review
Excellent service
July 12, 2018
Unprompted review
thank you very much!
August 2, 2017
Unprompted review
Super !!!!!!!!
June 10, 2017
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Took my money 22 days ago. No email, no package, no help
The review below from Budapest says it all. NO service. Run from them. They're cheap for a reason. Save yourself from agony. Please do not buy from them.
July 11, 2012
Unprompted review
Reply from Mister Spex
Hi Lisa,
Sorry if you are not happy with the service. Could we have your order number to check and find a solution? Thus, we can solve your problem and make amend if we did something wrong. Don't hesitate to contact us at 09 70 61 05 03 (Mister Spex France customer service) or at serviceclient@misterspex.fr
Cheers
Mister Spex France Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.