MI Supplies - Carhartt UK Dealer Reviews 

943
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the great product quality, comfortable fit, and very helpful support provided by the team when items finally arrive at their destination. Many people note that once orders are successfully processed, the purchased items completely meet their daily workwear expectations, washing well and looking exceptionally great. Some reviewers were not happy with long delivery times and exceptionally slow response rates from customer support channels. People frequently experienced significant delays before dispatch, along with frustrating difficulties getting clear tracking information or timely status updates about their shipments.

What people talk about most

Order

Clients share negative opinions on order, expressing deep dissatisfaction with prolonged dispatch times,... See more

Product

People report ambiguous experiences with product, as some consumers praise the excellent quality, great... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as opinions are sharply divided... See more

Customer service

Reviewers mention mixed feelings about customer service, highlighting stark contrasts in their experiences.... See more

Response time

Reviewers highlight negative aspects of response time, noting that consumers frequently experience lengthy... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Products they provide are very high quality. Be patient with delivery times as they source many products from depots in Europe which can take weeks to arrive. Correspondence is also very slow - email... See more

Rated 2 out of 5 stars

I ordered safety trainers and after two weeks they still hadn't been dispatched , I emailed customer services who never bothered to reply so I then had to call them and my trainers were dispatched the... See more

Company replied

Rated 5 out of 5 stars

Review – Helly Hansen BOA Work Shoes (from MI Supplies) These Helly Hansen BOA work shoes are absolutely amazing — super comfortable, soft underfoot, warm but never sweaty, and they look great... See more

Company replied

Rated 1 out of 5 stars

Don’t buy from this company! Ordered an item at £120.00 with a 2 working day dispatch and then a further two day delivery. We are currently on day 8 with no dispatch and two emails to customer service... See more

Company replied


Company details

  1. Safety and Work Wear Store
  2. Men's Clothing Store
  3. Protective Clothing Supplier
  4. Work Clothes Store

Written by the company

Established in 2005, workwear and clothing provider for UK and global customers. Specialsing in Carhartt, Helly Hansen and Snickers Workwear. Full head to toe clothing options alongside expert embroidery and printing services.


Contact info

3.0

Average

TrustScore 3 out of 5

943 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(943)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered from here a few times now I'm…

Ordered from here a few times now I'm sure atleast 3 times.
Always ordered Carhartt clothing mainly the long sleeved tops of 2 types and some various t-shirts.
The xxl tops always fit me good as I usually have trouble finding anything to fit me.

Unfortunately I find the t-shirts from Carhartt a bit short in length for me which is another problem I've always had with buying t-shirts in general.

The first couple of my orders were shipped from the EU to me in the UK. This time recently I was surprised to see it came delivered a lot quicker from inside the UK. It was actually delivered the very next day after ordering by DPD.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

DeliveryVery good thanks

Very good thanks

November 26, 2024
MI Supplies - Carhartt UK Dealer logo

Reply from MI Supplies - Carhartt UK Dealer

Thanks Eddie, appreciate your order of your wellingtons. We hope to help you again in the future!

Alex Ingham - Managing Director

Rated 5 out of 5 stars

Awesome

Awesome, will shop again

November 26, 2024
MI Supplies - Carhartt UK Dealer logo

Reply from MI Supplies - Carhartt UK Dealer

Many thanks Edison, hope you like your Hard Yakka kit! Great choices!

Alex Ingham - Managing Director

Rated 3 out of 5 stars

Do not trust stock levels

Showed an item as in stock. Ordered and paid for it.
Few days later advised that item is not in stock. Total and utter waste of my time. As a returning customer I expected more, plus missed out elsewhere as it took so long to advise me. To their credit a refund was made very quickly.
EDIT: given the exemplary speed of the follow up and reply (and no issues with my previous orders), I have amended my rating.

September 16, 2024
Unprompted review
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Reply from MI Supplies - Carhartt UK Dealer

Hi Stephen, We are very sorry for the anomaly on our stock for you. Not that is of any help, we have 200,000 items on our website and this very rarely happens - about 5 products a year, where there has been a miscount/incorrect stock level. Your order was in our system on Thursday morning for our warehouse to pick, and despite 3 checks on Thurs/Friday, our staff realized our stock level was one out, to what we advertised. Very sorry for this issue caused, it would not have normally been a problem, but it was the last one in that colour and size. Hence us emailing Monday morning to offer other colours for immediate despatch. We have refunded your order within 3 hours of cancellation and have put a £20 apology on your account. As you are a returning customer, I hope you know this is not the norm. I appreciate you saying not to trust our stock levels, but there are very rare occurrences where the stock is wrong on a certain item, and this was one of them.

I am very sorry for the issues and waste of time caused to you.

Regards, Alex Ingham - Managing Director

Rated 5 out of 5 stars

Quick and efficient delivery.

Ordered the clothing item on Sunday and received the item on Wednesday. Very happy and would use the online site again.

August 18, 2024
Unprompted review
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Reply from MI Supplies - Carhartt UK Dealer

Hi Taylor, thanks so much for your kind review and for taking the time. It means a lot to us all here! We are continually investing in higher stocks to get orders to customers as fast as possible.

Thanks again! Alex Ingham - Managing Director

Rated 5 out of 5 stars

10/10 Customer service

Purchased some Helly Hanson boots, the bottom of the boot split open within 4 months (excellent boots until this issue) i emailed MI supplies and spoke with Emma. Honestly never experienced customer service this good. Asked for photos along with ref number for purchase and was offered new boots or refund within days. Wish all companies worked like this. I will only use MI supplies going forward for all my work gear with this level of service. Thanks again Emma

July 29, 2024
Unprompted review
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Reply from MI Supplies - Carhartt UK Dealer

Kevin, many thanks for your kind words. These reviews always make our day! I have passed your kind words on to the team and especially Emma. They are a great boot the Winter boot and hope you use us again! Thanks, Alex Ingham - Managing Director

Rated 5 out of 5 stars

Great experience

I had a fantastic experience purchasing some work wear from MI supplies. I got in touch to visit the showroom and both Claire and Alex that I dealt with were very friendly and accommodating. Alex met me there and had a wide array of garments for me to try on whilst being very welcoming with a no hassle attitude and great advice. I will definitely buy from them again highly recommend.

May 4, 2024
Unprompted review
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Reply from MI Supplies - Carhartt UK Dealer

Jack, so sorry for the delay but thanks for the review and your custom! Thanks! Alex

Rated 2 out of 5 stars

I seem to be one of few...

When dealing with MI Supplies, I must be the most unlucky customer. They always rave about how rapidly they dispatch "in stock" items, yet I have never received an order within 3 weeks.
5 orders in the past, 4 of which took 3 weeks to arrive (all in stock items apparently), and the latest hasn't arrived at all.
With zero contact or updates, ever.

April 4, 2024
Unprompted review
MI Supplies - Carhartt UK Dealer logo

Reply from MI Supplies - Carhartt UK Dealer

Hi there, I am very sorry to read this. I can't offer a comment as we are not sure your name, based on your user name. We offer a number of ways to contact us, email, Facebook, Instagram, direct on website and also directly to our Managing Director.

If you would like to either reply publicly on here or message us, we will do everything possible to help you. It certainly doesn't appear good and unlike us, but unfortunately we can't work out your name or info.

If you would like to go straight to the top, you can email our Managing Director, Alex Ingham - direct to alex@misupplies.co.uk any complaints he wishes to view them and help where he can.

Rated 5 out of 5 stars

Brilliant

Great selection of Carhartt workwear, and Alex (MD) was very quick to communicate and incredibly helpful in coordinating a bulk order of jackets for me and getting them shipped out very quickly. Amazing customer service, thank you so much!

October 12, 2023
Unprompted review
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Reply from MI Supplies - Carhartt UK Dealer

Poppy, thank you very much for taking the time to review us and for posting such a kind review! The team did a fantastic job all-round for you and your jackets looks fantastic, my job was the easy bit! Alex - Managing Director

Rated 5 out of 5 stars

Couldn't recommend them highly enough.

Bought a Carhartt Arctic Vest. Excellent experience.

Best price I could find online or in store, and cheaper than ordering directly from Carhartt. They have measurements (specific to the item) on the website, which meant I could pick the right size (not always easy with Carhartt work wear). Easy transaction, delivered within a couple of days, which was quicker than expected, and the product is spot on. Couldn't recommend them highly enough.

February 23, 2024
Unprompted review
MI Supplies - Carhartt UK Dealer logo

Reply from MI Supplies - Carhartt UK Dealer

Hi Mark, that is really kind of you to leave your review. Thank you! We are trying to make everything as easy as possible, with huge Carhartt stocks available immediately, plus info everyone needs on the measurements. Thank you again! Alex, Managing Director.

Rated 5 out of 5 stars

Ordered boots from MI supplies

Ordered boots from MI supplies, reasonably priced amd they covered VAT and taxes on orders under 150. Delivery to Ireland was under 10 pound 👍 I then got an email about an import charge from customs and DHL. To my surprise after paying this MI supplies stood by there word and gave me full reimbursement of the customs charge as my order was under £150. Great service and very easy to deal with. Will certainly be using them again in the future 👍

January 19, 2024
Unprompted review
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Reply from MI Supplies - Carhartt UK Dealer

Many thanks Dylan, your feedback is really appreciated. We have had a technical issue with our customs paperwork for a few days, hence the blip! I am glad we got you sorted quickly. Thanks for taking the time to review us, it means a lot. Alex Ingham - Managing Director

Rated 5 out of 5 stars

First class service

An absolutely first class service from all the people at MI Supplies who went out of their way to give size recommendations and advice. I bought an expensive Helly Hansen jacket and am very pleased with it, the fit and dealing with MI. I rarely write reviews but would go back to them again in the future so am happy to recommend.

January 16, 2024
Unprompted review
MI Supplies - Carhartt UK Dealer logo

Reply from MI Supplies - Carhartt UK Dealer

Thank you so much for such a great review! We pride ourselves on being a site where you can speak with us, we will measure things, try things on for people and ensure you are equipped to make the right decision. Many thanks for taking the time to review us - greatly appreciated! Alex Ingham - Managing Director

Rated 5 out of 5 stars

Great experience

I’ve ordered from MI before and they have always given quick delivery at a great price. I had an issue with Royal Mail on my last order and one email to the guys and it was sorted in hours with no fuss.

December 8, 2023
Unprompted review
MI Supplies - Carhartt UK Dealer logo

Reply from MI Supplies - Carhartt UK Dealer

Alan many thanks for the time taken to review us and your kind words, it means a lot and I am glad we have sorted the Royal Mail issue promptly! Regards Alex Ingham, Managing Director

Rated 5 out of 5 stars

Exemplary Service From M.I. Supplies

Initially eyeing the Carhartt Montana jacket at £161.99 on Carhartt’s official site, I opted for a quick comparison and stumbled upon the same jacket at M.I. Supplies for £139.99. The jacket exceeded expectations in quality, and M.I. Supplies promptly dispatched my order the morning after purchase. A heartfelt thank you for the outstanding service—I’m eager to recommend M.I. Supplies to my family and friends, and I’ll certainly be a returning customer.

December 5, 2023
Unprompted review
MI Supplies - Carhartt UK Dealer logo

Reply from MI Supplies - Carhartt UK Dealer

Many thanks Ryan, nice choice and really kind of you to leave such a great review. I will share this with the team, who are always pleased to read such feedback. Thank you! Alex Ingham, Managing Director.

Rated 5 out of 5 stars

Fantastic Carhartt Products and Superb Company to deal with..

Purchased Double Knee Relaxed Fit Jeans and Double Knee Slim Fit Canvas Duck Pants from MI Supplies after getting a Personal e-mail from the Managing Director Out of Hours on Sizing Queries I had. Advice recieved was spot on. What a great Company to deal with. Couldn't be happier. Carhartt Clothing is always On Point and Great Value for Money. More than happy. Mark. 🙃

November 18, 2023
Unprompted review
MI Supplies - Carhartt UK Dealer logo

Reply from MI Supplies - Carhartt UK Dealer

Mark, thank you so much for such a kind review! Thank you! Enjoy your Carhartts! A great choice! Alex

Rated 5 out of 5 stars

Currently spending some time in America

Currently spending some time in America
Please open a store stateside
Thanks guys keep up the great work.

September 5, 2023
Unprompted review
MI Supplies - Carhartt UK Dealer logo

Reply from MI Supplies - Carhartt UK Dealer

Ah thanks Michael! That is something we would love to do at some point! We are delivering in 48 hours in to the USA currently if that helps.

Rated 1 out of 5 stars

Falsely selling work footwear

Bought a pair of waterproof work boots from mi supplies. Boots are far from waterproof. Company is falsely selling "waterproof" work footwear. Contacted them via email but obviously led me along for a few weeks pretending to be dealing with my query of question the quality of their footwear until they finally dropped communication. Very poor after service would not buy from sire again.

July 13, 2023
Unprompted review
MI Supplies - Carhartt UK Dealer logo

Reply from MI Supplies - Carhartt UK Dealer

Hi Shane, I’m very sorry to read your feedback. As a seller of footwear to over 100,000 customers, we take this feedback seriously. We’ll look in to this further and update you if that’s ok. Regards, Alex Ingham - Managing Director

Updated Reply.

Good morning Shane
Please accept my sincere apologies for the way your case has been handled.
I have spoken with Customer Services who have confirmed they had been in dialogue with you in respect of your complaint.
They have apologised sincerely as they thought they were waiting on a reply from you to confirm if you wanted a refund or a replacement arranging.
They can see that this was not the case, and your query had been left in limbo as it were.
The supplier had requested the boots back for inspection, but we have refunded your order in full, we do not need the boots back, and would like to offer you a 10% discount off your next order with us should you wish to use us again.
My sincere apologies for this breakdown in communication and would love the opportunity to put things right with you.
Regards, Alex

Rated 5 out of 5 stars

Great products and Service

Brilliant company. Fantastic range or products at great prices. Also Alex and the team provide superb customer service. The Carharrt range 8n particular is unbelievable, so much choice and quality. We would recommend that anyone wanting Carharrt start their journey with MI Supplies.

June 2, 2023
Unprompted review
MI Supplies - Carhartt UK Dealer logo

Reply from MI Supplies - Carhartt UK Dealer

That is really kind of you, thank you! Glad we can be of great service for your Carhartt kit! See you again soon, Alex

Rated 5 out of 5 stars

Outstanding Customer Service

Needed a delivery brought forward so it was delivered before a time period and Claire dealt with my request promptly and kindly.
Top notch customer service and will definitely use again for any other purchases.

May 24, 2023
Unprompted review
MI Supplies - Carhartt UK Dealer logo

Reply from MI Supplies - Carhartt UK Dealer

Many thanks for taking the time to review us, we strive to have the largest stock holding in the UK for our range, which then helps with quick delivery! Thanks again! Alex Ingham - Managing Director

Rated 5 out of 5 stars

Excellent Customer Service

Bought the same item but in different sizes on 2 separate transactions as result having to pay for delivery and return charges as not qualifying under their T&C's for free delivery/ return. They refunded the delivery charges, gave me a link for free returns with Royal Mail and kept me in communication with what was happening throughout the process. Top company and will use again in the future.

May 9, 2023
Unprompted review
MI Supplies - Carhartt UK Dealer logo

Reply from MI Supplies - Carhartt UK Dealer

Thank you for your kind review, we massively strive to offer an excellent service throughout with good comms! Thanks and hope to serve you again soon, Alex Ingham, Managing Director

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