First order from mixam ever. Good quality prints for a comic book run. There were small dings and rips which I'm sure if i was a seller I'd be unhappy about so maybe ensure you have QA assurances or s... See more
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Review summary
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The product is outstanding, however there is a slight issue on one of the pages. It was well packaged and shipment arrived on time. Communication with customer service and the production team is inc... See more
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My order was processed fast and shipping was quick. One set of prints were too dark which was my picture I guess but I think it would be nice if editing would catch it and give you the choice of cance... See more
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The quality of the book pages and cover appears good at first glance. My only concerns is that the pages are not glued to the back spine, if the book was held by the hard cover and inverted, I imagi... See more
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Company details
- #6 of 7 best companies in Prints and Signs Store
- #13 of 20 best companies in Business to Business Service
- #2 of 4 best companies in Digital Printing Service
- #4 of 7 best companies in e-Commerce Service
- #2 of 2 best companies in Print Shop
Written by the company
Mixam is a leading online printing platform that delivers high-quality, custom print products worldwide. We make printing fast, simple, and affordable for self-publishers, independent creators, and businesses. Our intuitive platform allows you to design, upload, and order prints with an extensive range of customisation options. Choose from a variety of exceptional paper types, bindings, and finishes to create prints that match your exact specifications. With expert knowledge and the latest printing technology, we always ensure top-tier results, whether you’re printing books, magazines, or marketing materials. We also use responsibly sourced materials and eco-friendly processes to minimise waste while maintaining the highest print quality. Our dedicated support team is always ready to assist with any questions or guidance, ensuring a smooth experience from start to finish. Join thousands of satisfied customers who choose Mixam for all their printing needs.
Why Print With Mixam?
Written by the company
- Mixam’s printing service makes it easy to get started with free instant quotes, downloadable templates, and design tools. With easy website navigation and file management system, uploading and tracking your orders is effortless. We also offer free automatic file checks to ensure your files are print-ready, and our free shareable virtual flipbook lets you preview your project before printing. Plus, with free downloadable proofs, you can confirm everything looks as it should. With fast shipping, your prints arrive promptly, and our secure payment process ensures peace of mind with every transaction. You can store your orders online for easy access to past projects, and our dedicated team of print experts can provide advice and support.
Contact info
Mixam Canada Inc, 638 Sheppard Avenue West, Suite 225, North York, M3H 2S1, Toronto, Canada
- (888) 510 1456
- team@mixam.ca
- mixam.ca
Get more from your first order
4.4
Excellent
1K reviews
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My books were delayed 3 times..
My books were delayed 3 times... the quality this time (this is my second book with them) was not as good as the first book. Some pages slightly wrinkled, corners a little rough, end pages not completely glued down. Some may be due to shipping. I will continue to use them, but this time was a bit less than exemplary.
January 5, 2026
Reply from mixam.ca
Hi Rhonda, We’re sorry for any inconvenience caused by the estimated production and delivery dates. These dates are estimates, and if we’re not made aware of a specific deadline at the start of an order, we may not always be able to assist with time sensitive requirements. Delays can occur, particularly during peak periods, but these are temporary. As mentioned in our review invite email, if there are any concerns with an order, logging them with our team allows us to take a closer look and help where we can.
Amazing product and service!
Helpful support and service that is above expectations! My posters come out perfect everytime.
January 9, 2026
Unprompted review
My estimated delivery date was always…
My estimated delivery date was always pushed back without notice. I constantly had to reach out to the team myself to ask for a new estimated delivery date. My order was small and confirmed in the beginning of November, so before the Holiday season, but my initial delivery date was pushed back an entire month.
January 2, 2026
Reply from mixam.ca
HI Chloe, Thank you for sharing your experience with us, and we’re truly sorry for the frustration caused by the changes to your estimated delivery date.
December was an exceptionally busier than normal period for us. We did our best to keep delivery estimates updated as quickly as possible as production schedules shifted, but we’re sorry that this still resulted in you needing to reach out for updates.
We appreciate your patience throughout the process and hope that, despite the delays, you’re happy with how the books turned out in the end. Your feedback is genuinely valuable and helps us improve how we communicate during peak periods.
The book turned out well but there were…
The book turned out well but there were four successive delays from the estimated delivery date. So a Christmas present didn’t arrive until after Christmas. Disappointing for sure.
January 2, 2026
Reply from mixam.ca
Hi Sh, Thank you for taking the time to share your feedback, we’re really glad to hear that the book itself turned out well.
We’re sorry that the delivery didn’t arrive in time for Christmas and understand how disappointing that must have been, especially for a gift. We do want to reassure you that while this was our busiest peak period, your estimated delivery dates were revised only twice, and we kept you informed on both occasions.
Once your deadline was advised to us for the first time, we also explained that we may not be able to guarantee a Christmas delivery due to the timing. At that point, earlier in December, we did offer the option to cancel and receive a full refund, but you kindly chose to continue with the order.
We also recommend letting us know about any firm deadlines as early as possible, as outlined on our Shipping Support page, so we can advise on the best options from the outset. That said, we’re pleased that your order was shipped earlier than the second revised estimate. Thank you again for your understanding, and for choosing to print with us.
The quality of the book pages and cover…
The quality of the book pages and cover appears good at first glance. My only concerns is that the pages are not glued to the back spine, if the book was held by the hard cover and inverted, I imagine all the pages would rip out of the book. Mixam should look into a future fix for this problem as this would surely by a disaster with larger books.
Also expect timelines for delivery much later than predicted. My recipe book was originally scheduled to arrive early December. I wanted to give as gifts for all my friends and family but did not arrive until first week of January.
Overall quality still reasonable and I would probably use them again as they were the only company I found that would accept small orders (15 books).
January 8, 2026
Reply from mixam.ca
Thank you for your feedback. We are glad to hear that you're happy with the quality of your book.
Regarding your concern, hardcover inner pages are held in place by the fixed endpapers, which allow the book to open and close smoothly. If the inner pages were glued directly to the spine, the covers and pages wouldn't be able to open properly. The binding should be secure enough to hold everything in place, but books are not typically designed to be inverted or held up like that. If you're still concerned, please follow the instructions in your review invitation email and share any images with us so we can investigate further and offer support.
As for the delivery, we understand that December can be a busy month, and timelines can sometimes shift. We're sorry for any inconvenience caused, but we're happy the books reached you in the end. Thanks again for your comments, and we hope to work with you again soon.
A terrible experience…
It was a terrible experience ordering from mixam. Don't believe the estimated delivery date and don't expect them to reach out to you if there is a delay in shipping. I was still waiting 2 and a half weeks after the first delivery date and no one reached out to me. Also be suspicious if you receive a tracking number but the shipping company hasn't received your package. Mixam claimed my order was lost in transit, but I'm not sure if they ever sent it or made it. What was supposed to be a special Christmas gift for family turned out to be a complete disappointment.
December 24, 2025
Reply from mixam.ca
We are truly sorry that we were not aware of your deadline until it was too late to meet it, and we fully understand how disappointing this situation must have been for you. While we did print your order and hand it over to the courier, sometimes packages can unfortunately go missing during transit. We have already arranged a full refund for you as a resolution.
We deeply apologize for the lack of communication regarding the delay, and we’re committed to improving our service in the future to ensure a better experience for our customers. Again, we sincerely regret that we were unable to meet your expectations this time, and we hope to have the opportunity to serve you better in the future.
Customer service issues and interface problems taint overall experience
-Customer service answers messages once every 3 days, which creates incredible frustration.
-The upload system does not adequately recognize naming to place elements correctly. This could be fixed by allowing more power to change the cover pages woth drag/drop.
-I was told to seperate my cover and back cover files which is unusual, given that the tenplate provided shows a unified frontcover/spine/backcover.
December 31, 2025
Reply from mixam.ca
Thank you for sharing your feedback with us. Our response times during peak December season can be slower than usual, and we sincerely apologize for any frustration this caused. This delay is temporary and only occurs during our busiest times.
Have you considered using our Livechat feature? It's often quicker and can help resolve issues in real time, which may prevent delays like the ones you've experienced.
Regarding the upload system, we offer a drag and drop feature for single files, which seems to work well for most customers. You can also upload one file with all the pages in the correct reading order, or if preferred, upload individual files for each page.
We appreciate your patience and hope that despite the challenges, you're satisfied with the final product.
Delayed Timelines
Kept moving the delivery timeline without explanation to the point where it eventually didn't arrive for Christmas, making the point of the gift rather moot. Although I put the order in early November, I found out a few days before Christmas they hadn't even started on it. They said it gets busy around Christmas, which caused the delay, but it gets busy every Christmas and the estimated delivery date should reflect that. Very disappointing.
January 2, 2026
Reply from mixam.ca
Hi John, Thank you for sharing your feedback. You're absolutely right, December is our busiest season, and while we plan and prepare as best as we can, sometimes unexpected issues like machine breakdowns or higher than expected volumes can cause the dates to have to be revised.
We always recommend letting us know about any specific deadlines before placing or confirming an order, as this helps us plan better for you. Sorry that our gesture offer didn't help.
We do hope both you and the recipient enjoy the book now that it has arrived. Thank you for your understanding
Quality was excellent. Delivery time not so much.
The quality is outstanding. The paper and print quality are excellent. The approximately delivery time was extended for more than two weeks. That did not make me happy.
December 30, 2025
Reply from mixam.ca
Hi Christian, Thank you for your kind words about the quality of our prints and paper, we’re so glad to hear you're happy with that aspect.
The extended delivery time is one of those things that can happen during our busiest peak seasons and especially December. These date changes are temporary, and during less busy periods, we typically meet or even exceed the estimated delivery dates. We always recommend checking out our Shipping Support page for more details and letting us know about any specific deadlines before confirming your order. This way, we can offer the best advice and support to help ensure your timeline is met as closely as possible.
Thank you again for your feedback, and we appreciate your understanding.
Incredible experience
Incredible experience, and the print quality far exceeded our expectations. There was a point where we were struggling with the website while trying to get all of our documents in order, and Evelyn jumped on a call with us and helped make sure we were ordering exactly what we needed.
December 22, 2025
Great quality of printing as usual
Great quality of printing as usual, very fast delivery this time probably because it was a saved project and mixam reprinted it pretty much immediately.
December 22, 2025
It took 3 weeks from order to…
It took 3 weeks from order to potentially receiving. They are meant to be in today. I will see if they arrive. I was really hoping for a shorter time as it’s just printing pictures. And shipping. I understand delays but I feel like it could have been better/faster.
December 29, 2025
Reply from mixam.ca
Thanks for sharing your feedback, we really appreciate it.
We’re sorry for any confusion around the delivery timeline. Our shipping dates are estimates, which we aim to make clear on our Shipping Support page, on the order itself, and in the order confirmation email, as all items are bespoke and made to order.
We can see that we emailed you on December 24th to advise that the estimated ship date had been revised to January 5th due to seasonal demand. However, we were able to complete production sooner and shipped your order on December 29th. Tracking shows it was delivered yesterday, just three working days after the original estimated delivery date.
We completely understand hoping for a quicker turnaround and appreciate your patience. We hope you’re happy with how everything turned out, and we’d be grateful if you’d consider updating your review now that the order has arrived.
Thanks again for taking the time to share your experience.
5-stars for customer service
5-stars for customer service. Got responses within minutes using the chat option. Staff was very helpful and answered all my questions. Printing is overall good quality. I only ordered a singe-copy zine as a gift, and when the cover came with a few mild imperfections, customer service was quick to offer me a free re-print or a discount. The issue-reporting process was super straight forward and they got back to me within 1-2 business days.
Two things to be aware of:
1. The estimated delivery date they give you is likely not the same date that the shipping company will give you. I used standard shipping and Mixam estimated I would get my zine by the 19th, but once they handed it off to be delivered, UPS told me I wouldn't get it till the 23rd. I received it on the 22nd. So don't rely heavily on the estimated delivery that Mixam provides you.
2. If you order a single-copy (as opposed to a stack of zines), the packaging is not as substantial as larger deliveries, and there is a higher risk of your zine being damaged during shipment. You can reach out to customer service before your order is packed and ask for additional packing protection, and they will pass it on to their packing warehouse.
December 22, 2025
Unprompted review
Reply from mixam.ca
Thanks so much for taking the time to share this, we really appreciate it 💛
It’s great to hear that everything around the production and delivery dates made sense, and that our team could step in quickly when something wasn’t quite right. We’re always happy to help, and it genuinely means a lot to know you found the chat support fast, clear, and helpful.
We’re also glad you were happy with the overall print quality and that the issue reporting process felt straightforward. Offering a reprint or discount when there are imperfections is something we truly believe in, so we’re pleased that came through in your experience.
Thank you as well for calling out those two helpful points around delivery estimates and single copy packaging, this kind of thoughtful feedback is incredibly valuable for other customers planning their projects.
If only everyone was as patient and understanding as you, truly a 5 star interaction on our end, too ⭐️.
Thanks again for choosing us, and we’d love to help with another project anytime.
The worst experience ever!
The worst experience ever!
Never will place an order again…
December 17, 2025
Reply from mixam.ca
We’re sorry to hear that this was your experience and appreciate you taking the time to leave a review.
We can see there were some changes to the estimated production dates, which can happen during our December peak season. That said, the order did arrive on the 18th, and we haven’t received any further contact from you to flag additional issues with the order itself.
If there’s anything outstanding or something we may have missed, please don’t hesitate to reach out.
Quick processing time
Quick processing time, order was perfect, team is incredibly helpful and does a great job.
December 23, 2025
Beautifully printed my book
Beautifully printed my book, fairly easy hassle free interface to set up printing. I have printed children's books with mixam before and will do again!
December 15, 2025
REVIEW #2/UPDATE
REVIEW #2/UPDATE
DO NOT USE THOSE COMPANY! My item went from being delayed 10 days to BEING DELAYED FOR ANOTHER 10 days!!!! This company is a scam! I don’t even believe Im going to ever get my item at this point! i dont even have a big order and they’re unable to fulfill
December 29, 2025
Unprompted review
Reply from mixam.ca
Hi Ashley, we are really sorry that your order has experienced delays and the Estimated date has slipped. Rest assured we are still working on this and are trying our absolute hardest to get this to you as soon as we can. We have been in contact with our production team regularly about your order, and are working as quickly as we humanly can during this very busy period. We appreciate your patience during this time as we work to complete and ship your order.
Very smooth process
The upload process was great, it very clearly showed the layout and what the final product would look like. Fast printing time. We were incredibly impressed with the final quality, looked so prefessional.
December 11, 2025
Great quality
The prints were beautiful and the quality amazing and I will order again from mixam
December 15, 2025
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