Mizuno Corp Reviews 58

I am giving 5 stars because I love the brand. However, your website contact form is broken.

I have already developed a unique slogan and a creative concept for Mizuno Europe. I want to share it with your marketing team, but all emails are bouncing back.
Please contact me at: roflyraider (at) yandex . ru
Looking forward to a professional response

I recently purchased a pair of hockey shoes for delivery to Ireland, but unfortunately the package was lost by UPS. After contacting customer service, the issue was identified very quickly and I was immediately offered a refund.

I truly appreciate the prompt response and the excellent support in resolving what could have been a frustrating situation. A special thank you to Gary in customer service for handling everything so efficiently and professionally.

Horrible horrible experience
I bought a pair of shoes for my husband as a gift. It was send via UPS and the package has been lost.
Mizuno says they can only refund me after the package has been returned to them.
How is a lost package my fault? I tried calling customer service and its a joke all the time "there is nothing we can do". E-mails they don't even reply.
NEVER AGAIN.

I couldn’t believe how terrible the customer service of a Japanese company could be in Europe. I’m a big fan of Mizuno and I usually shop through sportsshoes.com, but this was my first time purchasing from the official site.

The collection process was poorly arranged. I chose to collect my parcel at a pickup point on Margaret Street. The man there asked for my physical ID, but I didn’t have it with me at that moment. I showed my work ID with a photo and another digital ID, but he insisted on a physical ID and refused to give me the parcel. Later, I asked him about the opening time for the next day, and he simply said it was written on the door.

After that, I called customer service regarding this poor collection experience. The collection email never mentioned that a physical ID was required, nor was it stated on the website. The first lady I spoke to said there was nothing she could do. When I asked why this requirement wasn’t shown on the website or in the email, she replied by asking why I couldn’t just bring my ID the next day. She even told me I was too agitated, which felt like blaming the victim and showed a completely unhelpful attitude. I calmed down my voice and asked when I could get a refund if I didn’t collect the parcel. She answered that question but then suddenly cut off the line, even though I was asking a follow-up question. It was a nightmare.

I called again, and Gary was a bit helpful, he said he would pass my opinion to his manager. Even so, I will never go to that shop for collection again, and I am now just waiting for the refund.

Why should I have to show my personal ID to a stranger who doesn’t even wear a proper uniform or display staff identification? I don’t feel safe doing so.

Interesting to see a well respected golf manufacturer have such a poor Customer service reputation but after my experience can understand why.
I was gifted a new Mizuno golf travel case which looking online was around £180. After 3 uses the seams have split in obviously poorly manufactured areas.
Rang and spoke to Mizuno customer services, emailed pictures etc explained it was a gift and all they said was show us a receipt. Who gets receipts with a present from 10 months ago!! Will now no longer purchase Mizuno equipment and spend my next £4500 on golf equipment with a different manufacturer.
Good sensible economics Mizuno... you need to be employing far better commercially intelligent Customer service people!!

Disappointed with Mizuno’s rigid returns policy. Shoes in clearly resalable condition were refused because they’d been briefly tried outdoors. Other sports brands handle this better. Won’t be buying from Mizuno again.

Great experience, super kind, understanding and straight-forward, customer service is top-notch.

Placed an order over a week ago. I’m in the U.K. the tracking is still showing the package is in Brussels. When you go on a website in English with a UK phone number, you don’t expect the parcel to be shipped from Europe. The service isn’t on here! Update - they use UPS. I asked for the parcel to be delivered to my home, I then get a text to say it’s been dumped at a parcel pint not walkable distance! I never asked for this! The UPS for er never buzzed my flat, I know this as it comes through to my mobile, I called to complain . Spoken to horrendous man at UPS who was v ride. Tired to call Mizuno but they close at 4pm U.K. time. Never again!!!! Not on to not deliver parcel to home!

Monday: Ordered a pair of shoes and accessories via credit card.
Tuesday: Late evening shipping from Belgium via UPS.
Thursday: Arrival in Austria well packaged and in good condition.
So the delivery took place within the promised standard delivery time: 2-5 working days.
All in all very satisfactory.

One point less because of some errors on the website. e.g. I entered Austria as the delivery address, but still Germany appeared. An uneasy feeling remains, especially because of the many fake/scam Mizuno-sites in www.

Personally, I have only had very good experiences with Mizuno products, namely: judogis, several sports shoes and, above all, professional swimming equipment (unfortunately not available in Europe).

My order was not dispatched for more than a week.
Tried to find out when I would get my order. Sent a couple of emails, but no response nor reply to my emails.
Used chatbot and Mizuno finally responded.
Worst ever online shopping experience and will not visit Mizuno again.

In the beginning of April 2024 I contacted customer support, because my new shoes were broken after 6 months. The first contact with customer service was alright, they told me to send the shoes back and promised me a full refund.

Right after they received the shoes, I contacted them and asked about the current refund status. They told me the refund is on its way. It might take 2 - 3 days. Guess what? Nothing happend.

Several months, emails and complaints later they tell me in every single response that they asked the "accounting department" to look into it. This particular response was first used a month ago. They actually try to make me believe that they did not hear from their own accounting department for over a month? Come on!

They have my shoes for 2 months now and I have no idea if I will ever see my money again.

Awful customer service when ordering from the UK online. I tried to return my parcel but it has been returned to me as UPS are useless, so that in itself admittedly is not Mizuno's fault (but I would err on the side of caution dealing with any company that ships with UPS). I have reached out to Mizuno for help and they've just completely ignored me. All I need is another returns label so I can send the parcel back again, but I've heard nothing back so I'm just stuck with a £150 order I can't return. AVOID.

Good and wide shoes.
But client service is very poor. No mail-address available and you have to wait many days for an answer. And in Belgium the custom service is not available in Dutch (60% of the population).

I ordered a pair of trainers online and received no email and therefore not possible to track delivery. I have emailed 3 times and still no responce and their customer care number advertised seems to be unconnected. Will never buy from them again regardless of whether I ever receive the product which i intend to return !

Dont be fooled!!!!! I wouldn't give any stars, only i had too. My son ordered a pair of boots with his firstvweeks pay. Hes 15!! Never got them. Emailed for weeks and was told dont panic they are on the way. A pair of sun glasses arrived. I asked for a refund and they wanted me to send glasses back. This site is a pure scam!! Keep away 😡😡😡😡

Don’t purchase any products online. It has been over 2 weeks since my order was placed and it hasn’t been dispatched yet. Don’t know when will receive it.

After a great fitting with my pro. The JPX 923 got ordered.
I waited 3 weeks with no response.
After enquiring I was informed they had been shipped and "any day now"
It took another 3 weeks when they did arrive...minus a five Iron and completely the wrong clubs.
So roll on another 3 weeks and twice I have been promised 2/3 days.

In 1969 men were able to land on the moon. Think it took them approx a week to ten days.
But a company 40 miles away cannot ship a correct set of clubs in a quarter of year ??

I tried to contact Mizuno Europe via Facebook and basically got tossed off.

Ordered trainers. Paid. Waited. Just received an email to say my order has been cancelled as they were only pretending to have stock

I played few rounds in Mizuno Pairs Tour UK and I've made a hole in one at Celtic Manor 2010 Ryder Cup course. The organisers, which are a private group associate with Mizuno, gave me nothing, not even a dozen of balls. But insted I was fully amazed when Mizuno sent me for free an awesome golf cart bag as a reward for my hole in one. Thank you Mizuno, awesome company with high quality products!

Ordered some trainers, retuned them using their courier, and not received a refund.