First: you carry quality pieces. 2nd the price was a bit irresistible. 3rd the chat/email was top notch: quick, specific, helpful. 4: you allowed us a pick-up time during your non-regular open hours.... See more
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See what reviewers are saying
The product I bought was categorized as UNUSED. However when I open the package, the item seems customer return. Some of the parts were not even disassemble and properly packed. There were visible da... See more
Overall very good experience. Definitely will use again. 4 stars, because when choosing delivery would prefer to know that’s they don’t bring it in the apartment. Otherwise would be happy to pay extra... See more
Really good prices and furniture pieces, however the shipping was quite poor. My order was a couple weeks late and missing one piece (the piece arrived a few days after the majority of the order). Ot... See more
Company details
Written by the company
The marketplace that removes the hassle of buying and reselling pre-loved furniture. Extending the life of great design since 2019.
Contact info
Finland
- hello@mjuk.com
- mjuk.com
Reply from Mjuk
Hi!
Thank you so much for the nice feedback - we appreciate it! :)
Aino / Mjuk
Great sofa
Easy shopping, great webshop. The delivery system was great as I could see where my sofa was moving. Promised time held up and the guys carrying it to my apartment were great
November 20, 2022
Reply from Mjuk
Hello!
Thank you so much for the feedback - we appreciate that you took time to write it! I'm happy to hear that everything went well. :)
Aino / Mjuk
Excellent service
November 28, 2022
Reply from Mjuk
Hi!
Thank you for the feedback - we appreciate it! :)
Aino / Mjuk
Reply from Mjuk
Hello!
Thank you so much for the great feedback - we appreciate it! :)
Aino / Mjuk
All worked
All worked. The guys could have parked legally in front of my house but were on a zebra crossing
November 18, 2022
Reply from Mjuk
Hi Heikki!
Thank you for finding the opportunity to share your experience with us. We are sorry to hear that your experience with us was less than great. We will forward your feedback to our transport team lead so that we can send a reminder to the whole transport team. It is of utmost importance for us to make sure all pick-ups and deliveries go both safely and smoothly.
We are glad to hear you are otherwise happy with our service and we hope to see you again soon.
Let us know if there is anything else we can do for you!
Best,
Henna / Mjuk
Great product
Product was in great shape! Picking it up at the warehouse was effortless.
November 17, 2022
Reply from Mjuk
Hi Saga! Big thanks for your feedback! :) Isa / Mjuk
Product is beautiful and in great…
Product is beautiful and in great condition. Delivery was also great and they called me ahead of time to tell me when they'll be there.
November 10, 2022
Reply from Mjuk
Hi Siiri! Thank you so much for your feedback and great to hear that everything from ordering to receiving the product went smoothly and you are happy with it!! :) Isa / Mjuk
Overall a good service.
Overall a good service.
After receiving the confirmation for purchase there was no additional communication / email about delivery. After 2,5 weeks from the purchase I logged in to Mjuk service and saw that there was a delivery time to be chosen.
November 23, 2022
Reply from Mjuk
Hi!
Thank you so much for taking the time to leave us a review – we really appreciate it! Sorry to hear the order experience was not as smooth as expected, but happy to hear the things went well.
Have a lovely day!
Best,
Henna / Mjuk
Gorgeous sofa, great service
The sofa is gorgeous. Delivery was quick, smooth, and the drivers kind. I am overall very happy with the purchase.
November 10, 2022
Reply from Mjuk
Hi Josefin! Thank you for your feedback! Makes us happy to hear that you are satisfied to our service and to your order. :) Isa / Mjuk
I found just what I wanted and needed
I found just what I wanted and needed, both items still in perfect condition. Faster than expected delivery, and very attractive pricing!
November 21, 2022
Reply from Mjuk
Hi Pasi! Awesome to here this kind of feedback! Thank you! :) Isa / Mjuk
Everything sent wrong with my order!
Everything sent wrong with my order!! The sofa was reserver to another client although i had payed for it! You informed me with two different timeslots for delivery the same day of the soffa table that I might get ( didn’t know if you received the cancellation) Didn’t get the information from you as I expected , unfortunately
November 17, 2022
Reply from Mjuk
Hi Caroline! Thank you for your feedback - Sorry to hear that we haven't succeeded with your order at all according to our criteria. We go through our case with our teams so that we can develop and avoid such cases in the future. My colleague has contacted you about your cancellation and everything should be in order now. Regards, Isa / Mjuk
Great idea to get newer furniture with…
Great idea to get newer furniture with a more sustanable way!
November 11, 2022
Reply from Mjuk
Hi Lauri! Thank you so much your kind feedback! :) Regards, Isa / Mjuk
Fast and easy delivery, good personel
Excellent idea and service with very fast and easy delivery. Got my new couch within a week. Could have more information and description about material and product on website.
November 11, 2022
Reply from Mjuk
Hi Ida! Thank you for your review, we really appreciate it! I will make sure to pass your feedback along to our product team, so that we can do better with the product cards in the future :) Have a lovely day! - Henna / Mjuk
Everything went great
Everything went great! Super happy with my new chair. I will buy again from Mjuk.
November 16, 2022
Reply from Mjuk
Hi Anna! We are super glad to hear you are happy with your purchase – we hope to see you again soon! Have a good day! :) - Henna / Mjuk
Grate customer service support short…
Grate customer service support short response time
November 16, 2022
Reply from Mjuk
Hi Esmir! Big thanks for the feedback! I'll pass this along to our awesome customer support team 💖 - Henna / Mjuk
I love my new chairs❣️
November 10, 2022
Reply from Mjuk
Hi Anne! So happy to hear you are happy with your order. We hope to see you again soon, thanks for the review! :) - Henna / Mjuk
I brought stuff for sale
I brought stuff for sale, before getting the price indication. They were well received with a comment that the price indication will come later, sparing me of an extra trip to Vantaa.
November 15, 2022
Reply from Mjuk
Hi Kim! Thank you so much for the review – we are super happy to hear everything went well :) Have a lovely day! - Henna / Mjuk
Personal service and helpful staff to…
Personal service and helpful staff to carry my furniture from the warehouse facilities to my parked car.
November 15, 2022
Reply from Mjuk
Hi Mårten! Thank you for the kind words! Happy to hear everything went well. Have a lovely day! - Henna / Mjuk
I don’t think I’m the only customer who…
I don’t think I’m the only customer who gains the need to get rid of stuff when purchasing from you. There’s some clear customer value if you could not only deliver on purchase but also get rid of old furniture. There’s probably plenty of partnerships waiting for you if you don’t wanna do it yourself. Until then, I’m not sure if I’m gonna use your service again. That’s my quick two cents. Take it or leave it.
November 16, 2022
Reply from Mjuk
Hi!
Thank you for reaching out and providing us with valuable feedback.
We are sorry to hear the service did not meet your needs. A recycling service where we can take care of your old furniture by disposing of it in a sustainable and environmentally friendly way is definitely something we hope to be able to offer in the future.
Meanwhile, if there is anything else we can do for you, please don't hesitate to contact our customer support. You can reach us via email at asiakaspalvelu@mjuk.fi
Have a lovely evening!
Best,
Henna / Mjuk
Flexibility
Flexibility! I had to go away last minute and was able to change contact number etc with no trouble.
November 15, 2022
Reply from Mjuk
Hi Nelly! Thank you for your feedback! :) Isa / Mjuk
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