While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
MKM is the UK’s leading independent builder’s merchant, with branches across England, Scotland & Wales. Founded in 1995, we have branches across the length and breadth of the United Kingdom from Redruth to Elgin Norwich and Llandudno. We have a different approach to business; each site is run independently by its Branch Directors and their hand-picked teams, supported by a Central Support office in Hull. Our branches benefit from the local knowledge and expertise of their outstanding teams to provide excellent service. By building relationships with customers, they have a true understanding of individual customer needs, and the flexibility to meet these. Thanks to our customers, since our first branch opened in Hull we have expanded rapidly through new branch openings and select acquisitions. We have plans for many more locations across the UK and will need talented teams to grow our business. We know it’s our people who make the difference, so if you like the sound of the way we work, check out our career opportunities here. Each of our branches carries a wide range of building materials to keep your project on track, available for delivery to site or for customer collection. We also supply kitchens, bathrooms, doors, windows and joinery, and landscaping products. Many branches have additional specialisms, whether that’s plumbing & heating, electrical, tool hire or timber cutting. We’re open to the trade and public, so whether you’re a trade looking for the best service locally, or you want kitchen inspiration, materials for your home extension or are starting a build then we’re here for you. There’s always a hot coffee, a warm welcome and a friendly face at MKM.
MKM Building Supplies Ltd (Holdings) Stoneferry Road , HU8 8DE, Hull, United Kingdom
3.5
10 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Staff at MKM it has to be said, know what Customer Service is, finding what I wanted was made so much easier, by the friendly and helpful Staff at the Huntingdon Road Branch, in fact, the Staff at all three Dumfries Branches are a credit to MKM
MKM Woodbourn Rd Sheffield
Ordered grey slate on the Monday for delivery Thursday. We rang them Wednesday for delivery slot, was told pm.
Waited and waited, rang them at 3.45, said they'd had trouble with their deliveries...so wouldn't get it.
I wonder at what point they would have informed us they weren't delivering??
Requested a refund which we did receive
Time off work for this delivery 😡😡
Poor service
I'm a DIYer and do not have a trade account. I registered on MKM website and placed an order at the Barrow-In-Furness branch for delivery. Easy transaction. Plenty of emails to confirm order and delivery. And top bonus was next day delivery. I've used other local builders merchants previously and with being a DIYer and not a regular customer I've waited over a week for delivery. I will certainly use MKM again.
I had a very poor experience in Chichester branch. I ordered some oak sleepers in September 2025 which were never delivered even though they had been paid for. They said they had problems with their suppliers but their website said they were still available. The price of the sleepers also increased. Originally said they would honour the lower price but, they then changed their mind. I challenged this and they said their director would phone me but I was never phoned back. I had to do all the chasing. After many phone calls, and no call back ever received from them, they decided they would honour the original price after all and that they were working on it and I would be contacted shortly. Of course, they didn’t get back to me and after another phone call, they then said they still had issues with their suppliers. Six months had passed since the original order, and they couldn’t be bothered to update me. They just weren’t interested. They were not true to their word and I finally lost all trust in them and got a refund, whilst for six months my money could well have been earning them interest their the MKM bank account throughout.
Another great purchase from this company. Helpful friendly people and great service again. Highly recommended 👌
These guys charged me for a boiler which they didn't have in stock. While they called me to apologise, and promised me a refund, it's a month ago and I have received no refund.
Hired a Dragon Concrete Crusher from the North Walsham depot this weekend, fantastic piece of kit recycled concrete waste into useable crush materials. Great advice from the branch, the driver demonstrated the product, including key safety features, no question was too much!
Equipment was low hours and in excellent condition, not the cheapest tool to hire but overall saved money by recycling waste into usable materials that would have cost more to remove and then buy in from merchant.
Well done MKM and staff at North Walsham hire desk.
They are quite good with supplies and pricing . But countless times stop them from sending advertising text but they don’t stop. Beware before you give them your information. Once they have your number in their system then you can’t stop them
Two orders in a row and both were unreal. First time I ordered at 11 and it was delivered by 1. Today I called at 11:30 and the new load was on my drive by 12:20. Less than an hour.
MKM’s service is consistently rapid, reliable, and spot-on every time. Can’t fault them — absolute top-tier supplier.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
