Communications with MLM were above and…
Communications with MLM were above and beyond. Discussions were professional, friendly, and productive. Once the project began written daily reports with photos were produced to document the work each day.
The Team was collaborative during the entire process. Lindsay was fantastic guiding us through the design process. She was knowledgeable and didn’t hesitate to offer suggestions about things we may not have thought about. Her expertise laid the foundation for our project and got it off on the right foot from the beginning.
Macchi and our project manager, Matthew, continued that collaboration through the demolition and build stages right through to the final punch list. They were all very open to our questions and suggestions along the way. If our ideas were different on anything, they listened to us and, if needed, offered options until we came to a mutually agreeable solution on the matter.
The trades people were skilled and produced high-quality outcomes. In particular, the carpenters, painters, and tilers did superb work.
MLM and its representatives were on time for appointments. Deliveries were on time and the completion of work stayed on schedule throughout the 6-month project which can be rare in construction. Just as important, the project came in on-budget. Don’t get me wrong, there were items my husband and I changed/upgraded along the way but those were priced, documented, and agreed to prior being implemented. We knew up front exactly what the change was going to cost and how long it would take.
As far as pricing goes, MLM wasn’t the most expensive firm we talked to, but they weren’t the least expensive either. We are firm believers that you get what you pay for, and we definitely got our money’s worth with this team.
We are so happy with our new addition. It’s the primary suite we dreamed about and with MLM’s partnership it’s now a reality.