Not a great experience unfortunately! Product is faulty but the customer service team refuse to see the issue - it’s blatantly obvious! Such a shame as you buy in good faith and get let down by compan... See more
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Quick delivery, hence 1 star. Sadly, table was not fit for purpose and somewhat different from online images so I had to return it. The table was £69.99 and it cost me over £26 to return as the com... See more
Company replied
Paid for item .. never received item even when receiving two tracking numbers ... finally refunded... the chairs remained for sale whilst they were out of stock ... rubbish
Company replied
The delivery was pretty prompt which was good but one of the chairs was damaged and the wrong legs came for all the chairs. I understand, these things happen. When I called the support staff were ve... See more
Company replied
Company details
Information provided by various external sources
Operating since 2012, we have 7 years of experience in providing high-quality contemporary furniture to clients nationwide. This means that when you come to us for your chairs, tables, tv units, side tables, you can rest assured you’re in capable hands. Our aim is bringing affordable beautiful designed furniture to every home. "Stop labelling, start living". Mmilo is dedicated to ideas and innovation, we create effective solutions for a diverse mix of clients including restaurants, bars, hotels, offices as well as architects and designers. We are passionate about furniture, so we launch new products every month. We are hungry to grow our business which we always recruiting enthusiastic people to work with us. Our approach to a brief is simple: we listen, we interpret, we deliver. the relationships we build are strong, our clients come to regard us as an integral part of their team. We run a best price guarantee too, meaning you’ll be sure to benefit from excellent value for money. We offer big discounts for bulk orders, so the more you buy, the more you save. As well as focusing on providing unbeatable value, we deliver the highest standards of customer service. Our team are available from 9am to 5pm and are standing by to take your call. So that we don’t leave our customers waiting, we hold £5 million worth of stock ready for next day dispatch and our dedicated fleet of trucks operate around the clock. We provide delivery to UK mainland, Northern Ireland, Scottish Highlands or islands addresses. We can send our products to both business and private addresses, ensuring our customers benefit from maximum flexibility. No order is too big or small for us. Whether you’re after one product or a hundred, we are on hand to help. Our furnishings come with a 14-day trial period too, meaning you can enjoy the peace of mind of knowing you can return the goods if they aren’t suitable. To see why we’re the UK’s #1 contemporary furniture company, take a look around our website or get in touch. You can also check out our product range in our catalogue. Above all Mmilo enables you to realise your vision.
Contact info
Unit 9B, Mmilo Ltd,, So14 5JP, Southampton, United Kingdom
- 0800 689 3518
- info@mmilo.co.uk
- mmilo.co.uk
1.1
Bad
409 reviews
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Hasn’t replied to negative reviews
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My table was delivered without screws…
My table was delivered without screws or instructions, I had to get on to the customer services team twice to prompt them to send these out. When putting the table together we had one part of the table leg that was different to the other 3 so we couldn’t put the table together. My guests had to eat their dinner sitting on the floor!! I had to then send photos in and get in touch with the customer services team AGAIN! All in all a total nightmare, would definitely make me think twice before ordering through MMilo again.
December 6, 2018
Unprompted review
Fantastic support
The whole order process was very smooth, and even we´ve had a small issue with the logistic partner, the team of Mmilo was very helpful and supportive.
December 6, 2018
Unprompted review
Excellent service and prompt…
Excellent service and prompt communication resulting in a smooth purchase. The product was exactly as expected.
December 6, 2018
Unprompted review
Items were just as described
Items were just as described, quality is outstanding. Communication and delivery times were amazing.
December 6, 2018
Unprompted review
Cutomer service
Beautiful stylish furniture. Efficient delivery times and very helpful customer service.
November 15, 2018
Unprompted review
The instructions where difficult to…
The instructions where difficult to understand, we ended up doing trial and error until it looked okay and the chairs worked. Not clear differentiation in pictures of parts.
November 8, 2018
Unprompted review
Excellent customer service from a…
Excellent customer service from a company that clearly cares about the experience for the end user. Perfect. Thank you.
November 8, 2018
Unprompted review
Good table and sturdy alongside chairs
Good table and sturdy alongside chairs. Very easy to put together. So far, no issues noted.
November 8, 2018
Unprompted review
Great product and service
November 7, 2018
Unprompted review
excellent service
excellent service - great product - would definitely use again!
November 4, 2018
Unprompted review
Fast delivery and the chairs are…
Fast delivery and the chairs are perfect.
November 1, 2018
Unprompted review
Really good experience 🤗
November 1, 2018
Unprompted review
Absolutely fantastic process
Absolutely fantastic process, quick and easy as well as good quality and great price.
November 1, 2018
Unprompted review
I can recommend this company unreservedly.
I have nothing but praise in relation to my shopping experience with Milo! The items ordered were of excellent quality and were great value for money!
October 24, 2018
Unprompted review
Great service
Great service, good quality furniture and fast delivery
October 15, 2018
Unprompted review
Excellent chairs and great value for money
Excellent chairs and great value for money. They arrived slightly earlier than expected.
October 15, 2018
Unprompted review
Excellent chairs and a lovely colour
Excellent chairs and a lovely colour. First 2 (green) we’re very easy to put together though we struggled a bit more with the second pair (grey) for some reason. I love the colour of the legs too. Really impressed with the quality for this price, they look far more expensive than they were.
October 15, 2018
Unprompted review
Arrived with bits missing out of the…
Arrived with bits missing out of the boxes. The legs didn’t fit and we had to drill these for them to fit in the chairs. Couldn’t get hold of anybody to discuss
October 15, 2018
Unprompted review
Reply from Mmilo Modern Furniture
Hi Hedley,
Thanks for your review and I am extremely sorry for the inconveniences you have experienced with this order and with our company.
It is definitely unfair that you placed your order and for it to arrive with missing pieces. After further investigation, we found out we had a technical problem with our email system and some emails we did not receive from customers, we also were informed by the warehouse the legs have been labelled wrong by the factory, so some customer did receive the wrong legs for their chairs. This is something I have discussed with our team to look at ways of improving our services.
We are working on getting all product labels up to date so this doesn't happen again in future, and we will be working with the warehouse team and courier companies to make sure products are handled correctly so no items are lost or damaged on route. So we may offer the best service to our customers in future.
I appreciate that you are frustrated as you couldn't get hold of any member of staff - I will be making this clear to all representatives how important it is to stay active and to keep in touch with all customers to provide a high level of customer service.
I would love to be able to turn your experience around from a negative into a positive, so was wondering if there is anything further we could do to change your experience.
I do look forward to your response.
Kind Regards,
Ryan
General Manager
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