Mmilo Modern Furniture Reviews 

409
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Not a great experience unfortunately! Product is faulty but the customer service team refuse to see the issue - it’s blatantly obvious! Such a shame as you buy in good faith and get let down by compan... See more

Rated 1 out of 5 stars

Quick delivery, hence 1 star. Sadly, table was not fit for purpose and somewhat different from online images so I had to return it. The table was £69.99 and it cost me over £26 to return as the com... See more

Company replied

Rated 1 out of 5 stars

Paid for item .. never received item even when receiving two tracking numbers ... finally refunded... the chairs remained for sale whilst they were out of stock ... rubbish

Company replied

Rated 1 out of 5 stars

The delivery was pretty prompt which was good but one of the chairs was damaged and the wrong legs came for all the chairs. I understand, these things happen. When I called the support staff were ve... See more

Company replied

Company details

  1. Furniture Store

Information provided by various external sources

Operating since 2012, we have 7 years of experience in providing high-quality contemporary furniture to clients nationwide. This means that when you come to us for your chairs, tables, tv units, side tables, you can rest assured you’re in capable hands. Our aim is bringing affordable beautiful designed furniture to every home. "Stop labelling, start living". Mmilo is dedicated to ideas and innovation, we create effective solutions for a diverse mix of clients including restaurants, bars, hotels, offices as well as architects and designers. We are passionate about furniture, so we launch new products every month. We are hungry to grow our business which we always recruiting enthusiastic people to work with us. Our approach to a brief is simple: we listen, we interpret, we deliver. the relationships we build are strong, our clients come to regard us as an integral part of their team. We run a best price guarantee too, meaning you’ll be sure to benefit from excellent value for money. We offer big discounts for bulk orders, so the more you buy, the more you save. As well as focusing on providing unbeatable value, we deliver the highest standards of customer service. Our team are available from 9am to 5pm and are standing by to take your call. So that we don’t leave our customers waiting, we hold £5 million worth of stock ready for next day dispatch and our dedicated fleet of trucks operate around the clock. We provide delivery to UK mainland, Northern Ireland, Scottish Highlands or islands addresses. We can send our products to both business and private addresses, ensuring our customers benefit from maximum flexibility. No order is too big or small for us. Whether you’re after one product or a hundred, we are on hand to help. Our furnishings come with a 14-day trial period too, meaning you can enjoy the peace of mind of knowing you can return the goods if they aren’t suitable. To see why we’re the UK’s #1 contemporary furniture company, take a look around our website or get in touch. You can also check out our product range in our catalogue. Above all Mmilo enables you to realise your vision.


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1.1

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TrustScore 1 out of 5

409 reviews

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1.1

All reviews

(409)

1 review in the last 12 months

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Rated 4 out of 5 stars

Lovely looking chairs!

Chairs arrived packaged well and very quickly after ordering. Easy to put together, look great and look much more expensive than they were. Very sturdy and will be easy to wipe down and keep clean.

May 8, 2018
Unprompted review
Rated 1 out of 5 stars

Terrible customer service swore at me then hung up because i asked for a reference for the call I made to them

The delivery was pretty prompt which was good but one of the chairs was damaged and the wrong legs came for all the chairs. I understand, these things happen. When I called the support staff were very unhelpful, rude and just tried to pawn me off on to the website. Eventually they gave me the email address I needed but when I asked for the persons name so I could reference my call they refused, and they refused to give me a reference for the call. he then swore at me and hung up.

very poor and uncalled for

May 3, 2018
Unprompted review
Mmilo Modern Furniture logo

Reply from Mmilo Modern Furniture

Dear William,

Thank you for taking the time to post a review we appreciate customer feedback as it helps us to improve our service.

I am sorry you had a frustrating experience with us, and our customer service team were unprofessional as well as unhelpful, this is a very rare case and I would like to get to the bottom of this complaint, please could you email customer service: customerservice@mmilo.co.uk addressing this matter to Ryan – I would like to resolve the issue.

Thank you for Shopping with Mmilo,

Take Care,

Ryan
Marketing, IT & Trade Manager

Rated 1 out of 5 stars

chairs rubbish - customer service good

This rating is purely for the quality of the chairs.... pre drilled holes did not match up the screws were not long enough so chairs would not have been stable. Having said that they looked true to the picture and would’ve kept them if I had been able to put them together. The customer service I received was very good and the chairs were picked up I even changed the address so this was a bonus

May 1, 2018
Unprompted review
Mmilo Modern Furniture logo

Reply from Mmilo Modern Furniture

Dear Karen,

Thank you for taking the time to post a review we appreciate customer feedback as it helps us to improve our service.

I am sorry to hear our products was less than ample, this is very unusual. We will try to improve this issue for next time.

Thank you for shopping with Mmilo

Take Care,

Ryan
Marketing, IT & Trade Manager

Rated 5 out of 5 stars

Love these chairs

Love these chairs! They look great, they’re comfortable and seem like great quality too! Very happy:)

May 1, 2018
Unprompted review
Rated 3 out of 5 stars

Product lovely

Product lovely, although incorrect part supplied for doors, so screws and instructions weren’t correct. Had to rectify myself. Delivery of product not great.

On the whole would give product 100% for look and durability, but mark down based on part mentioned above and also customer services.

May 1, 2018
Unprompted review
Rated 5 out of 5 stars

Fabric Tulip Chairs with Pyramid Bases

I recently purchased the fabric Tulip Chairs from Mmilo. Upon receipt, these had the incorrect bases, (I had ordered the Pyramid and received the Eiffel base). However, the bases were collected and exchanged within 24hrs of notifying customer services. Communication was good at all times and I am very happy with the end product. Great quality and price. Would definitely use again and recommend.

April 19, 2018
Unprompted review
Rated 1 out of 5 stars

Excellent product as described…

Excellent product as described delivered on time

April 11, 2018
Unprompted review
Mmilo Modern Furniture logo

Reply from Mmilo Modern Furniture

Dear Mrs Pollington,

Thank you for taking the time to post a review we appreciate customer feedback as it helps us to improve our service.

I am pleased to hear you had a fantastic experience with us, however, was a little confused by the 1-star review rating, please could you update this and if there are any problems please let us know.

Thank you for Shopping with Mmilo,

Take Care,

Ryan
Marketing Manager

Rated 5 out of 5 stars

Unsure but all good

Unsure about ordering from this company as had bad experience in past when dealing with a company that had links to China but everything was fine. Product as described, quality good enough, arrived on time and good price (the authentic versions of this light shade are £350). Will order from them again as they have some decent contemporary stuff at reasonable prices.

April 10, 2018
Unprompted review
Rated 5 out of 5 stars

Eames Mauve Grey Rocking Chair

The Eames rocking chair looks great in my daughter’s bedroom. Regular communication from the moment of purchase about delivery. Chair arrived swiftly and was well packaged. We bought a mauve grey chair and the photo seemed more purple than it actually is but it looks great with a purple cushion. My daughter rocks while she’s reading and she loves the new addition to her room

April 10, 2018
Unprompted review
Rated 4 out of 5 stars

Scandi kitchen chairs

Received my chairs which I am in love with. I will give this a 4-star rating because the instructions are very poor so it took us a long time to put together. Plus, on the “seethrough” chairs they stuck a sticker on the bottom which has now left a sticky residue.

March 22, 2018
Unprompted review
Rated 4 out of 5 stars

Chairs I bought look great and are good…

Chairs I bought look great and are good value for money as also good quality. Instructions were simple although arrows on legs were incorrect on two of the chairs but by taking a few measurements and using a level we managed to work it out.

March 13, 2018
Unprompted review

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