M&M TOOL & MACHINERY Reviews 11,388

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 412 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the availability of hard-to-find or discontinued parts at reasonable prices. Many appreciate the efficient ordering process and the prompt delivery service, with items frequently arriving faster than expected and exactly as described. However, some customers also noted issues with order fulfillment and communication, experiencing significant delays, backordered items, or even receiving damaged products. A few people mentioned that their orders were shipped to incorrect addresses or that the parts received did not fit as expected.

What people talk about most

Product

People report positive experiences with product, often finding the exact parts they need, even for older or... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping, with... See more

Order

Customers consistently note positive experiences with order placement, finding the website easy and efficient... See more

Quality

Reviewers mention positive feedback about quality. Customers are satisfied with the quality of the parts,... See more

Price

Reviewers highlight positive aspects of price. Many customers found the prices to be competitive and fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first order with M&M. I was ordering an obscure replacement router part that was not "actually" in stock on most every website I tried. I called M&M who confirmed they had 6 in stock. I... See more

Rated 5 out of 5 stars

Called first to make sure this was a legit business and ordered my part online. One week later the part arrived as described and in working condition. It's becoming increasingly harder to find reliabl... See more

Rated 5 out of 5 stars

Ordered my DeWalt replacement bearing on a Sunday evening with the cheapest S/H and it shipped out Wednesday morning. Received my product as described Friday. Nothing in my opinion is wrong with... See more

Rated 5 out of 5 stars

I had a three hundred orbital sander that Needed a brake pad. Unfortunately, Milwaukee discontinued making this part. M&M had five of them. Thank God!! Great find. Great service. I’m a lifetime cust... See more


Company details

  1. Construction & Manufacturing

Information provided by various external sources

We sell and repair all major tool brands. We have the replacement parts and the experienced advice you need. 1-877-583-7278


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

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Replied to 11% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thank you MM tool

Thank you MM tool. I was so happy to find the part I needed for a 30 year old saw and also a fast and easy order exoerience. And to top it off it all came in a timely manner. A pleasure to do business with ya'll.

August 19, 2025
Rated 5 out of 5 stars

Remarkably fast shipping

Remarkably fast shipping. Accurate description with good photos helped ensure I was getting the correct part. My mitre saw is back up and working nicely….thanks!

August 18, 2025
Rated 5 out of 5 stars

A go to site.

Website made it easy to find the correct parts I needed, as well as easy, efficient ordering. Thank you! Will order again if neccessary.

August 22, 2025
Rated 5 out of 5 stars

I needed the struts for my DeWalt…

I needed the struts for my DeWalt planer and M&M had the best price. Installed those struts, they fit and worked perfectly for me Other than M&M, all the other vendors were grossly over-priced by comparison.

I am very happy with my dealings with M&M. From what I've seen, they are a great company to do business with.

August 13, 2025
Rated 4 out of 5 stars

Great price

Great price, parts received exactly as described. The only issue I had was lack of communication after the purchase. Turns out the part was on eternal back order and I did receive an email stating such. Approximately 6 months later I still hadn’t received the part or any response from an email I sent requesting an update. I don’t blame the retailer for the back order as I found out the part was also out of stock on every other website I checked.

August 19, 2025

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