M&M TOOL & MACHINERY Reviews 11,388

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 412 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the availability of hard-to-find or discontinued parts at reasonable prices. Many appreciate the efficient ordering process and the prompt delivery service, with items frequently arriving faster than expected and exactly as described. However, some customers also noted issues with order fulfillment and communication, experiencing significant delays, backordered items, or even receiving damaged products. A few people mentioned that their orders were shipped to incorrect addresses or that the parts received did not fit as expected.

What people talk about most

Product

People report positive experiences with product, often finding the exact parts they need, even for older or... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping, with... See more

Order

Customers consistently note positive experiences with order placement, finding the website easy and efficient... See more

Quality

Reviewers mention positive feedback about quality. Customers are satisfied with the quality of the parts,... See more

Price

Reviewers highlight positive aspects of price. Many customers found the prices to be competitive and fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first order with M&M. I was ordering an obscure replacement router part that was not "actually" in stock on most every website I tried. I called M&M who confirmed they had 6 in stock. I... See more

Rated 5 out of 5 stars

Called first to make sure this was a legit business and ordered my part online. One week later the part arrived as described and in working condition. It's becoming increasingly harder to find reliabl... See more

Rated 5 out of 5 stars

Ordered my DeWalt replacement bearing on a Sunday evening with the cheapest S/H and it shipped out Wednesday morning. Received my product as described Friday. Nothing in my opinion is wrong with... See more

Rated 5 out of 5 stars

I had a three hundred orbital sander that Needed a brake pad. Unfortunately, Milwaukee discontinued making this part. M&M had five of them. Thank God!! Great find. Great service. I’m a lifetime cust... See more


Company details

  1. Construction & Manufacturing

Information provided by various external sources

We sell and repair all major tool brands. We have the replacement parts and the experienced advice you need. 1-877-583-7278


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
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1-star

Replied to 11% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Got my stuff, and my MAC5200 is singing.

The parts blow up and information available made obtaining the correct items a breeze. Had a little glitch in inventory that set me back a couple of weeks, but that was not a big problem here. One star off for the delay though.

July 28, 2025
Rated 4 out of 5 stars

Unfortunately I couldn’t give a five…

Unfortunately I couldn’t give a five star because of the package it was shipped in.
After opening the package I noticed the piggy back spade connector was deformed badly and the wire connected to it was loose. I was able to replace it with one I had. I’m very happy that nothing else was damaged in the package. The LED Light kit was very easy to install and shows exactly where the saw blade will cut. Huge improvement over laser.
I would highly recommend this kit for anyone looking for accuracy.

July 29, 2025
Rated 3 out of 5 stars

Exorbitant and lengthy shipping

You sent the right part the second time. That may be my doing but the schematics were blurry and difficult to expand. That being said the time they took to receive were terrible. When a tool breaks it’s loosing you money. It took like one and a half to two weeks to receive. Lastly the shipping cost was absurd. The part I needed was smaller than a quarter and plastic. You could have dropped it in the mail for a price of a stamp as opposed to charging me 7 dollars for a five dollar part. It also would have arrived in a fraction of the time.

July 21, 2025
Rated 3 out of 5 stars

Shoddy harness, had to recrimp

Bought the XPS light kit for my DWS779 type 22. Mine came with the white wire not crimped to the red connector on the harness. I had to take the red boot off, open up the crimped sleeve, insert the white wire and recrimp, then wrap the connection in electrical tape since the red boot wouldn’t go on anymore.

July 21, 2025
Rated 5 out of 5 stars

Purchase options

My order included a part that was on backorder from the manufacturer. Staff was very helpful in adapting to the situation and giving me options on how to proceed; ended up keeping the part on backorder and sending the remaining part.

July 22, 2025

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