Mobidoctor Reviews 589

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service as excellent, highlighting its speed and efficiency. Many people appreciate the professional, kind, and supportive staff, noting their attentiveness and genuine helpfulness. Consumers often mention the ease of getting prescriptions quickly and the convenience of the overall process. However, some customers also noted issues with customer service, particularly regarding response times and the resolution of problems, especially concerning prescription fulfillment in certain countries. A few people experienced difficulties with the system for prepaid visits and occasional delays in doctor appointments.

What people talk about most

Service

Consumers find the service to be positive, highlighting its convenience, speed, and professionalism. Many... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the doctors for being... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

Response time

Reviewers highlight ambiguous aspects of response time. While some customers praise fast responses, with... See more

Customer communications

People report ambiguous experiences with contact. While some customers, like Chris, were immediately in... See more

Based on these reviews

Rated 4 out of 5 stars

I’ve been under the care of Dr. Farhat for the past six months and have found him to be excellent, professional, attentive, and genuinely helpful. While Mobidoctor is very convenient overall, the... See more

Company replied

Rated 4 out of 5 stars

Mobidoctor is very convenient and I’ve had a wonderful experience with Dr. Farhat. I only knocked one star off because the system for using prepaid visits does not work well and I’ve had to reach out... See more

Rated 5 out of 5 stars

I’ve been using this service for over three years now, and I couldn’t be more grateful. Dr. Liakou is absolutely wonderful, professional, kind, and consistently supportive. As an expat in France, havi... See more

Company replied

Rated 5 out of 5 stars

Easy, efficient, professional medical advice and prescriptions. They even went the extra mile to help me via live chat when I had an issue filling a prescription at a local pharmacy. I’m super impress... See more

Company replied


Company details

  1. Doctor
  2. Home Health Care Service
  3. Local Medical Service

Written by the company

Mobidoctor is Europe's favourite doctor. We enable you to get high-quality healthcare in every corner of the EU. We provide online doctor consultations 365 days a year, without any waiting time and prescriptions within minutes


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

589 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

The doctors are very helpful and the…

The doctors are very helpful and the process is straightforward. The prescriptions are legit. If you are in Germany make sure to have them sent to your pharmacy by the platform as they will not accept it if you bring a physical copy yourself.

April 14, 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Great service, timely and helpful

Doctor contacted me on time. Very patient and listened to my symptoms. Asked precise question to understand my issue and worked to rule out if other issues are contributing. Polite, respectful and caring. This is a great service and I appreciate the help.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very prompt service

Very prompt service. Needed to follow up and MobiDr found suitable pharmacy for me. Would def use services again.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

I had a mild Urinary Tract Infection

I had a mild Urinary Tract Infection. One fully not cleared before I arrived in Spain. It was easy to complete the questionnaire and receive a prescription for a standard antibiotic. When I arrived at the Pharmacy, the Pharmacist said that Spain does not accept prescriptions from outside their healthcare system. I asked for help from Mobidoctor but they never replied… a day later I asked for a refund but they never replied after three attempts, I assume I was scammed. If it matters, I went to the Urgent Care hospital in Granada and they couldn’t have been nicer and more helpful. I don’t speak Spanish, but Google Translate helped a lot. I had to show them a picture of my passport, they gave me a cup for a sample. 10 minutes later a Dr saw me and gave me the prescription. Cost was 51 euros for the Dr visit and the test. 1.85 euros for the antibiotics.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great service, will use again

I used Mobidoc for the first time while staying in Greece. I am happy with the service provided. It's easy and convenient to be seen by a doctor in minutes and have your prescription sent to the nearest pharmacy. Chris was very helpful. I expect to be fully reimbursed by my insurance company. Thank you!

March 12, 2026
Unprompted review
Mobidoctor logo

Reply from Mobidoctor

Hi Azrael, thank you for your kind review — we’re really pleased to hear your first experience with Mobi Doctor in Greece was smooth and convenient.

It’s great to know you were able to speak to a licensed online doctor within minutes and receive the support you needed, including having your prescription sent to a nearby pharmacy. Providing fast, reliable access to medical care across Europe is exactly what we aim for, especially for patients travelling.

We also appreciate your feedback about the support you received. We’ll be sure to pass that on.

If you ever need a same-day consultation again, whether abroad or at home, Mobi Doctor is always here to help.

Chris
Founder

Rated 5 out of 5 stars

I had an excellent experience

I had an excellent experience. A doctor in Spanish hospital said im healthy as a bull even though I told her all my symptoms. With mobidoctor, I had a quick 30 minute consultation, and got my metformin prescription, which lowered my homa ir from 3 to 1.5, and I feel much better, too.

January 4, 2026
Unprompted review
Mobidoctor logo

Reply from Mobidoctor

Hi Egor, thank you for your review. We’re really glad to hear that you had a positive experience and that you’re feeling better after your consultation.

At Mobi Doctor, every consultation is handled by a licensed online doctor who performs an individual medical assessment based on your symptoms. Our goal is to provide patients across Europe with accessible, thorough care without unnecessary delays.

It’s great to hear that the consultation gave you clarity and support when you needed it most.

If you ever need a same-day consultation again, Mobi Doctor is always here to help.

Chris
Founder, Mobi Doctor

Rated 5 out of 5 stars

Efficient, fast service

I am living abroad and have not yet managed to find a local english-speaking doctor.
I found Mobidoctor and could book an appointment to be seen within an hour from the comfort of my own home.
Dr Farhat was efficient and understanding, and I was able to collect a prescription from a local pharmacy less than an hour after the appointment.
Excellent service! I will certainly use again.

March 17, 2026
Unprompted review
Mobidoctor logo

Reply from Mobidoctor

Hi Vicki-Ann, thank you for your review. We’re really pleased to hear that you were able to access care quickly and comfortably from home.

Finding an English-speaking doctor abroad can be challenging, so it’s great to know that Mobi Doctor made it easy for you to book a same-day consultation and speak to a licensed online doctor without delays. We’re also glad the process was smooth from consultation through to collecting your prescription at a local pharmacy.

We appreciate your kind words about the doctor as well. Providing efficient, understanding care for patients across Europe is exactly what we aim for.

If you ever need support again, Mobi Doctor is always here to help.

Chris
Founder, Mobi Doctor

Rated 5 out of 5 stars

I have used this service a number of…

I have used this service a number of times now.
I have always found the response from doctors super quick & received prescriptions as appropriate.
I would trust this service & recommend to anyone looking for reliable guidance or help.
When I required assistance from customer care, chris was excellent.
I will continue to use this service in future.

March 16, 2026
Unprompted review
Mobidoctor logo

Reply from Mobidoctor

Hi Natasha, thank you for your review. We’re really pleased to hear that you’ve had consistently positive experiences using Mobi Doctor.

It’s great to know that you’ve found the response from our doctors quick and reliable, and that the consultations and support have met your expectations each time. Our goal is to make it easy for patients to access a licensed online doctor and receive a proper medical assessment without delays, wherever they are in Europe.

We also appreciate your kind words about the support you received. Providing dependable care and assistance is exactly what we aim for.

Thank you again for your trust and recommendation. We look forward to supporting you whenever you need us.

Chris
Founder, Mobi Doctor

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