OK it's early doors yet, but I opted for the £4 per month 'unlimited talk and text' contract on an e-SIM which was supposed to arrive by email straight away. This didn't happen but a SIM arrived by po... See more
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Review summary
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Reviews shaping this summary
Very disappointing experience in store Ruislip trying to find a handset and talk and text sim. No staff knew about the phone products and I had to order online . Tesco offer a much better service in a... See more
Company replied
The 1st time I called I spoke to a really helpful lady, but the 2nd time I spoke to a man who seemed very bothered that I called him & gave me incorrect information
Company replied
Good experience, but thought change over from old supplier might have been quicker than it was.
Company replied
Company details
Written by the company
Asda Mobile is a mobile virtual network operator in the United Kingdom operated by Asda which uses the network Vodafone. Why Asda Mobile? We know that connecting with the people around us makes life a little sweeter, so we've made it easier to stay in touch! With monthly plans starting from £4, whether you're a big texter or make the occasional call, there's something for everyone. Never miss a moment with 99% UK coverage and 5G in the UK and abroad.
Contact info
Asda Stores Ltd, Southbank, Great Wilson Street, Leeds, LS11 5AD, Leeds, United Kingdom
- 08080062732
- customer.services@asda.co.uk
- mobile.asda.com
3.8
Great
17K reviews
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Reply from Asda Mobile
Hi Gerry, thank you for taking the time to leave your feedback. I am glad to hear that you are happy with the service we have provided. Best wishes, Ahmed – Asda Mobile
Great Experience
So easy to transfer your old number over and a great connection wherever I go in the on my travels. Also the price and amount of internet usage you have which rollsover every month so you don't lose out. Highly recommend Asda mobile
April 24, 2026
Reply from Asda Mobile
Hi there, we're happy to hear the number transfer was easy and you have a great connection on your travels. It's wonderful you appreciate the price and data rollover. Thank you for recommending us!
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi there, thank you for taking the time to leave your feedback. I am glad to hear that you are happy with the service we have provided. Best wishes, Ahmed – Asda Mobile
DD set up for £34.41 for a £5.00 sim…
DD set up for £34.41 for a £5.00 sim only contract
April 17, 2026
Reply from Asda Mobile
Hi Pauline, we appreciate your feedback and regret that you were charged unexpectedly. We'll investigate the direct debit setup.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi Linda, we're happy to hear that ordering was easy and straightforward for you. Thank you for your positive feedback; we appreciate it a lot.
Best wishes, Ahmed - Asda Mobile.
Saving £££
Was sick of being ripped off by EE’s endless price rises so decided to buy a phone outright and go sim free.
The Asda online deal came up as a Facebook ad and I jumped at it. £5.95 for unlimited texts, minutes and 10GB data on a plan that also includes data rollover and roaming (something EE no longer includes unless you opt for a more expensive plan). What’s not to love.
Signal on the Vodafone network has been reliable. Easy transfer of number. Will never go back to the bigger main networks. Has saved me a fortune.
April 24, 2026
Reply from Asda Mobile
Hi Gareth, we're happy to hear that you're enjoying our service and the savings you've made! It's great to know the number transfer was easy and that the Vodafone network is reliable for you. Thank you for sharing your positive experience with us.
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi Raymond, we're happy to hear that the setup was rapid and easy for you. Thank you for your positive feedback; we appreciate it greatly!
Best wishes, Ahmed - Asda Mobile.
I have full service and it is all…
I have full service and it is all working ok. Thank you x
April 24, 2026
Reply from Asda Mobile
Hi Gina, we're happy to hear that your service is working well! We appreciate you taking the time to share your positive experience with us.
Best wishes, Ahmed - Asda Mobile.
SIM card came in the post and the…
SIM card came in the post and the change over was without any problems, well pleased.
April 16, 2026
Reply from Asda Mobile
Hi David, we're happy to hear that the SIM card arrived without issues, and the changeover process was seamless. Thank you for sharing your positive experience with us!
Best wishes, Ahmed - Asda Mobile.
I have no data after signing up over a…
I have no data after signing up over a week ago.
April 24, 2026
Reply from Asda Mobile
Hi Anne, we're so sorry you haven't had data service. We'll investigate this issue right away, and we appreciate your patience.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Great seevice
The transfer to Asda mobile was flawless and my number transferred over on the agreed date. I would definitely recommend Asda mobile .
April 24, 2026
Reply from Asda Mobile
Hi there, we're happy the transfer to Asda mobile was flawless and your number transferred on the agreed date. We appreciate you recommending Asda mobile to others!
Best wishes, Ahmed - Asda Mobile.
It’s a lot better & easier than the…
It’s a lot better & easier than the network I was on before Tesco mobile . Asda is cheaper & I have more data was with Tesco for about 10 years hopefully I’ll be with you for many more
April 24, 2026
Reply from Asda Mobile
Hi A Earnshaw, we're happy to hear that you're finding our network better and easier to use than your previous one. It's great to know you're enjoying the value and data we offer compared to Tesco Mobile. Thank you for your positive feedback, and we hope to have you with us for many years to come!
Best wishes, Ahmed - Asda Mobile.
I haven’t received my sim card for…
I haven’t received my sim card for nearly 20 days. Call them, email them. Problem still exists. I have direct debit mandate and the mobile number, but no sim.
April 13, 2026
Reply from Asda Mobile
Hi Shashi, we're very sorry to hear that you haven't received your SIM card after 20 days. We know this is frustrating, and we'll investigate this issue to find out what happened. Thanks for letting us know.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
App not easy to use
App not easy to use. Won't let me activate my account. A real dogs dinner..
April 24, 2026
Reply from Asda Mobile
Hi there, we appreciate your feedback and apologize that our app was difficult to use and that you couldn't activate your account. We'll investigate.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Good experience
Good experience, but thought change over from old supplier might have been quicker than it was.
April 16, 2026
Reply from Asda Mobile
Hi Annie, we're glad you had a good experience. We appreciate your feedback regarding the transition. We are always looking for ways to improve our processes.
Best wishes, Ahmed - Asda Mobile.
The 1st time I called I spoke to a…
The 1st time I called I spoke to a really helpful lady, but the 2nd time I spoke to a man who seemed very bothered that I called him & gave me incorrect information
April 22, 2026
Reply from Asda Mobile
Hi Michelle, we appreciate your feedback. We're sorry that your experiences were inconsistent. We will look into this to ensure our team provides accurate information and helpful support.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
I’m not the best dealing with these…
I’m not the best dealing with these matters,Asda after phone call yes and speaking to a real person helped and sorted the job in rapid time.the deal is great .my son has moved to Asda ,my wife is about to do the same.the former provider not to pleased after 25yrs service said they couldn’t match the package.I’m very pleased with Asda on all points
April 14, 2026
Reply from Asda Mobile
Hi Philip, we're happy to hear that speaking with our team helped resolve everything quickly! It's great the deal works for you, and we appreciate you recommending us to your family. Thank you for your positive feedback.
Best wishes, Ahmed - Asda Mobile.
Smooth transaction and is working well.
It all went smoothly from signing up online through to activating the new sim card. It did take a couple of working days to swap the phone number over though. I went online on Saturday to swap the numbers and it finally moved across on Tuesday afternoon. But that was not a problem anyway.
April 23, 2026
Reply from Asda Mobile
Hi Gary, we're happy to hear that the sign-up and activation process went smoothly. We appreciate your feedback regarding the number transfer time, and we're glad it wasn't a major issue for you. Thank you for your review!
Best wishes, Ahmed - Asda Mobile.
Such an amazing experience just become…
Such an amazing experience just become a customer and the switch over was amazing took out 12 months contract so worth it amazing 😌
April 30, 2026
Unprompted review
Reply from Asda Mobile
Hi Darren, we're happy to hear that you had such an amazing experience becoming a new customer! We're so glad the switch was smooth and that you find the 12-month contract worthwhile. Thanks for your positive feedback.
Best wishes, Ahmed - Asda Mobile.
The whole process of changing from my…
The whole process of changing from my old provider to Asda was easy enough. Kept my old number which I did online, the change went smoothly. All good so far!.
April 23, 2026
Reply from Asda Mobile
Hi Gary, we're happy to hear that your transition to our services was straightforward and that you were able to keep your number without any issues. Thank you for your positive feedback!
Best wishes, Ahmed - Asda Mobile.
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