mobileklinik.ca Reviews 

My google pixel had a screen problem. I went to mobile klinik square one.Dishant did everything perfect from checking my phone's warranty to replacing the screen in just under 2 hours, all for free!! Very trustworthy staff!

I just came back from the Mobile Klinik in Richmond Hill, on Bathurst. This is not the first time that I have used their service. However, it was the first time that it did not involve a phone, but my earbuds. I was told politely that they don't service them. I was then asked what was wrong, and I advised that it wouldn't charge. The staff took a look and basically cleaned it out and took care of the problem.

Extremely polite and knowledgeable.

I highly recommend them.

HORRIFIC EXPERIENCE. Imo stay away… they sold me a faulty phone. A phone with a dying battery that was not disclosed when I ordered it. I would not have ordered a phone with a weak dying battery - the battery health should’ve been disclosed. I just couldn’t imagine that a company would intentionally try to mislead customers like that - with hidden problems and issues in the phones without letting the customers decide if that’s what they wanna buy.

I received in the mail a phone with a dying battery that was not disclosed when I ordered it online. By the time I discovered that it was a faulty dying battery when I returned home from vacation, I passed the window of return and they said basically too bad so sad sucker.

They wouldn’t give me a refund. They wouldn’t even give me the price that others offered to buy it from me for; they refused to buy it back from me for a discount .

I went in several times. I finally got to speak to the store manager. He spoke to some supervisor somewhere. They said sorry you’re out of luck. Oh well too bad - essentially that’s what they said. I said OK can I speak to the manager owner etc and they refuse to give me any contact information. Then they asked me to leave the premises.

Absolutely incredible to sell somebody a phone with a dying batter Without disclosing that the battery was in such poor condition when they sold it to me. They didn’t let me know that they did. I would never have bought it. Then refuse to even give me a selling price that somebody else would buy it from that they could resell.

They basically told me to get lost and refused to let me speak to the owner or upper management.

In my opinion, these people are dishonest and shady and if you have a problem, well good luck because they will never let you speak to upper management or the owner.

MORE DETAILS & CONTEXT BELOW:

I purchased online a refurbished phone the condition was supposed to be very good. I ordered it then went on vacation - when I came back and turned it on. I saw that the battery was at 77%. I would NEVER have purchased the phone if I knew the battery was at 77%. The fact that it only had 77% battery health was not disclosed to me. I was misled. Being on vacation, I had missed the two week return window.

Anyway, I went to the local Mobile clinic store, & told them I wanted a refund this was only a couple days past the return window. They said sorry we cannot give you a refund but we can replace the battery because it’s under warranty. I said OK great but I want replaced with an Apple battery. It has to be an Apple battery if it’s not an Apple battery it will be more difficult to sell. I only want an apple battery. They assured me it would be an apple battery. It wasn’t.

And when I returned to pick up the repaired phone, I got her home and I saw that the battery health was unreadable. I called the store. There was no answer. I tried calling for two days. So I had to drive all the way across town to show up face-to-face and I said why does my battery health stay unreadable. And they said oh actually that’s not an apple battery because even Apple doesn’t make Apple batteries for iPhone iPhone 12 Pro Max anymore - I find out this was true. I called and Apple store and they told me that they absolutely do have iPhone Pro Max batteries brand new. So that was another thing

Then, I asked for a refund again and they said they cannot do that and I said OK maybe I can sell it.

So I’ve tried to sell it with no luck

So it said in a box for four weeks. I went into the store earlier today and said can you do something for me? Can you at least offer me what another person will buy it from me for as a Goodwill gesture for a customer oh my God, I mean that the phone is in good condition. You can resell it.

Again, as I explained about, they refuse to let me to give me a refund refuse to give me a partial refund. They refuse to give me the price that others were offering me to buy it. They refuse to let me speak to a supervisor owner.

So basically, in my experience they will not disclose problems of issues that phones have, and if you don’t recognize the issue right away, which I didn’t because I wasn’t even here, then you’re stuck with a faulty phone they sold to you against your knowledge.

I will never deal with these people again and I’m going to share this review on every review site I can find

Lack of staffing...no communication possible... nobody gets back after leaving many calls & when I went back there too many times with an appointment they told me to come back again BS don't go there!!

Horrible service at the store in the Oshawa centre. Their mistake cost me $11.30 for a new sim card for my sons phone, not to mention the $40+ dollars I had to spend in bus fare going back and forth cause the phones kept failing. Then the girl forgot to put his sim card in the new phone and when I discovered this a few days later they told me they couldn't do anything about it and sent me over to the telus store to get a new sim card, to which they charged me $11.30. It's not the amount of money, it's that I had to pay anything at all for their screw up!!

Never felt so unwelcome in my life. Very poor customer service. Just a rude experience and will not be back. Ultimately I reversed my idea of getting anything repaired by this firm and took my business elsewhere. Unfortunately I would not recommend the company to anyone who is looking for experienced and kind service. Truly a disappointing experience all around. Would give 0 stars if able. Time to send staff to a qualifies customer service tune up course. I think it's fair to say that this company, if it hired the right people, could really succeed. If you are wanting sub-par service, I'm not sure even this bar is met.

Silk was amazing today. He was polite,fast & effecient . He was able to solve my mother's phone problems quickly & we would highly recommend Silk & Mobile Klinik.

I was offered and charged the price as an Apple Original part, but received a aftermarket third party iPhone front screen.
The iPhone recognizes the part to be substandard and its effects on the display.

Extremely poor customer service.

If I could give them a -10 + I would. This company needs a serious make over..imo they are rude,arrogant inconsiderate,

Mobile Klinic Orleans has had my phone in the shop for repair for nearly 3 weeks now. Was originally told it would be a FEW days, which i was fine with. 3 weeks is NOT a few days. I have been calling that store location for the past 2 days now and nobody is answering the phone. I have called 2 of the other locations and they answer the phone instantly, but nobody from another store could assist me.

I would rather purchase a brand new phone as opposed to dealing with Mobile Klinic EVER again.

I had to have the battery in my Google Pixel 4a replaced under warranty, and Mobile Klinik was authorized by Google to carry out the replacement. Just 8 days after I picked up my repaired phone, the entire display became detached from the body of the phone. I spent 3 hours going back to the Mobile Klinik location to have this fixed, but then just 9 days later the display became detached once again! Not good! Because of my bad experience I would not recommend Mobile Klinik for any repair services.

Just an update to say that this was the Ottawa stores. We subsequently got a good deal from the Online MobileKlinik (via BestBuy Marketplace). Everything seems good on that deal!

We had a coupon from our phone company for a discount at mobileklinik. We spent time on the phone and in the store trying to redeem it. No go. "Can't find it" ok. So, they have their own promo for $100 off. It's not as good as our deal, but ....
So I order the phone. Then I get an email asking if I really ordered this. They think it is a scam! I answer all the questions. Then they cancel the order as it "is a scam". I'm done with these guys. I doubt they would honor their warranty anyway. Other places are easier to deal with!

I purchased a "like new" IPhone 15. (Found out later that I paid the same price as for a new IPhone 15 from the Apple Store). The phone I purchased couldn't hold much of a charge so I returned it - I assumed a refurb, "like new" would have a new battery in it. I returned the phone on time and they are not giving me my money back. This place used to be great, but now it's a nightmare ... and they seem to have more money than ever, so what's up with that? Money laundering? I'm going to have to take them to court. What a massive hassle. Do not shop here!!!!!!

I bought a refurbished phone from Mobile Klinik thru Best Buy. After a short time the front camera would work only occasionally. I spent hours trying contact someone and finally got an email return from someone who approved a return for repair or replacement. I followed all the instructions and sent the phone in; silence… No acknowledgement of receipt of the phone; no notice it was being looked at; nothing. Then one day about 3 weeks later my original phone appeared; same phone. I knew it was the same phone from some blemishes on the screen. No repair sheet; no note; nothing. The phone worked the same as I had sent it in. Emailed the “tech” who approved to return… silence!

I absolutely do not recommend Mobile Klinik! I get it, I’m buying a refurbished phone and occasionally a bad one may go out. But honour your product guarantees!

Disrespectful to disabled
I went to have my phone repaired at the St. Laurent location. I waited over a half hour while the attendant seemed to be flirting with the customer ahead of me.
I finally asked for a chair to sit down and he refused. He said I could just come back later.
I left. I was in too much pain from arthritis

now i know u are looking for good deals all over the internet like i was and i landed on mobile kink and u see what u want u pick the iPhone 12 Pro Max gold 256 and on the left there is a pop up get the 2 year warranty for 49.99 than u read what does that give u and it states replacement screen a case and a screen protector and battery if it goes under 80 so u think wow what a wicket deal that is now let me explain the warranty for you yes u get a case its a cheap rubber pos with no mag safe would be nice for a little extra charge u can buy an otterbox or life proof or something but no and the screen protector is nice but not enough to fit the massif screen but its there and now replacement screen i bet you will drop on a rug, and it will explode next (DO U THINK THEY ARE REAL APPLE SCREENS) nope and when u see that fake screen warning and ask you why do u care !! If you're like me and love real apple products, you wouldn't buy a car with fake parts would u nope same for phones would be nice if they posted that on their website for all to see

Next refunds and this is the part I hate the most!

In 2 secs they take take take and when u want your money back u wait wait wait until u contact them through chat, and they press the little button, and it pops on the credit card u used and u wait wait wait I know it's the process but hell why can't u just pop it on as fast as you took it EPIC FAIL

what can u do to make the buying process better
1. have 3 options like first option iPhone 12 Pro Max plus and under that fake screen and photo of the message u will see all the time and face id may not work

2. iPhone 12 Pro Max with the apple screen it came with, u break fake screens unless u want to pay a bit more

3. apple 12 pro max with real screens and a 200 dollar warranty that covers you for a real screen replacement but u have only a selective number of screens after that fake go on say 5 i don't know something like that and u charge us 900 and most will pay i would of

last thing ill say is if it sounds to good to be true it is watch out :)

I cannot comment on the technical aspects of their work as I do not have the knowledge to assess.
I can share that the their 'customer service' is beyond poor due to an inability to communicate clearly.
I took my phone in on a Saturday as there was +++ echo. I had done some on line investigation with Samsung support. The techs at the store did no investigation - they took my word
about what the on line assessment said....did not offer to confirm the on line findings.... they did not have the part the on line assessment said I needed.....after waiting 4 days i had to contact them to see if the parts were available.
The tech kept forgetting he could not call me and then told me -via email- - that the problem id's by the Samsung people was not the issue. The email did not have any comments on cost or on the waiting time to see if an investigation would reveal the problem. So I drive to the clinic to find out they finally did check...discovered what they thought was the issue and once again needed a part not in stock. All could have been communicated by email.
I asked why if the part was 'in stock' as he said I had to wait 4 days...turns out for him 'in stock' means an ordered part has arrived...he also made a poor attempt at sarcasm (towards a customer) that when the needed part arrived it would then be 'in stock'. Sure put me in my place 🙄
I am hoping my phone is fixed after more than a week...and that Medowlands is never my only option.

Used their online tool to get a quote for selling my iPhone. Based on the number I got from there I made an appointment to go to the store to trade it in. Once in the store they told me it was only worth half of what their online tool quoted. I feel like the online tool is just a way to get you to the store so they can pull the old bait & switch on you. Won't go back.

They said the phone I ordered was mislabeled and to choose another one. I did. They sent me a totally different phone at a lower grade. And said it was an upgrade.

I had to start a return and refund process today, so it’s ongoing. I will update the review when that’s done.

Do not deal with Rideau centre store. They do not honour warranties. Took device but failed to do appropriate repairs. Manager has heavy accent so could not communicate action to be taken. Failed to move forward after a month so took device to another store and got quick repair. Less hassles and better service.