Mobileshop.eu Reviews 

3,953
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 324 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast shipping service, noting that orders always arrive securely packaged and well within the expected timeframe without any issues. Consumers are also thrilled with the exceptionally competitive prices available on the platform and the pristine condition of the brand new items delivered. Buyers consistently mention that customer support is friendly and responsive, and that the overall ordering process remains completely smooth and pleasant from start to finish. However, some customers also noted that shipment tracking could be handled better and that cross-country delivery sometimes took noticeably longer than initially expected.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting exceptional speed, great... See more

Price

Reviewers mention positive feedback about price, noting that costs are extremely reasonable and significantly... See more

Order

Customers consistently note positive experiences with order processes, frequently highlighting fast shipping,... See more

Service

Clients share positive opinions on service, noting that everything is done professionally and that support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went perfectly. The order arrived quickly and in perfect condition. The OnePlus Watch 3 looks great, works flawlessly, has excellent battery life, and Google Wallet works perfectly on the w... See more

Rated 5 out of 5 stars

I ordered S25 Ultra on Monday and received it the same week on Friday. I got the confirmation email immediately, and the next email on Wednesday, saying the package was sent. Price was very good, almo... See more

Rated 5 out of 5 stars

I ordered Samsung mobile phone. It was in Christmass time and it came about 10 days after I ordered it (hoolydays). I am setisfied whit that regarding time of year. The product had better price here... See more

Rated 5 out of 5 stars

I got everything exactly as I wanted it. The price of the item was very exeptable (low to comparesement to others). They send me the e-mail to verifay my addres before they send me the item. Everythin... See more


Company details

  1. Cell Phone Store
  2. also in
  3. Computer Store

Written by the company

MobileShop gives you a chance to quickly and easily find the mobile phone you want and have it delivered to your home in no time, regardless of your location, as long as it is in one of the countries of the EU. In addition to phones, we also offer other popular electronic devices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(3,953)

425 reviews in the last 12 months

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Rated 3 out of 5 stars

I dislike that the shop advertises free…

I dislike that the shop advertises free shipping, making the buyer think that the product price is the final price he is going to pay, but then adds a transport insurance cost of 10 EUR by default (the option to uncheck it is easy to miss).

March 5, 2026
Mobileshop.eu logo

Reply from Mobileshop.eu

Dear customer,

Thank you for your feedback—we really appreciate you taking the time to share your experience.

We’re sorry to hear that the shipping and insurance option caused confusion. Our intention is to offer customers flexibility by including transport insurance as an optional service for added protection, but we understand that having it preselected may give the impression of a mandatory cost.

We’ll take your comment seriously and review how this option is presented to make it clearer and more transparent during checkout. Your input helps us improve, and we hope to provide you with a smoother experience in the future.

Kind regards,
Mobileshop Team

Rated 4 out of 5 stars

Great

Bought a phone, everything went smoothly. Maybe shipping was a few days slower than expected.

March 5, 2026
Rated 5 out of 5 stars

Decent Purchase Experience, but Communication Needs Improvement

The price of the phone was reasonable and the response time from the seller was generally acceptable. However, the tracking of the shipment could have been handled better. For several days there was no clear information about the status of my order, and I received an update only after I contacted them and asked for clarification. Overall, the purchase was successful, but the communication regarding the order status should be improved.

February 24, 2026
Rated 2 out of 5 stars

What I bought and what I got was not…

What I bought and what I got was not the same thing..

February 27, 2026
Mobileshop.eu logo

Reply from Mobileshop.eu

Dear customer,
We are sorry to see this rating. We have checked your order and, according to our records, the product that was sent corresponds to the model that was ordered.

Please note that we perform a strict control of every order before shipment and all devices are sent brand new, factory sealed and in accordance with the ordered product specifications.

If there has been any misunderstanding or if you have additional questions, please feel free to contact us so we can review the situation in more detail and assist you in finding the best possible solution.

If the situation is clarified, we would really appreciate it if you would consider updating your rating, as customer feedback is very important to us.

Kind regards,
Mobileshop Team

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