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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of the products, noting their sturdiness and good value. The ordering process is consistently described as easy and straightforward, and the delivery service receives widespread praise for its speed and efficiency, with many items arriving much sooner than expected. However, some customers also noted issues with product accuracy, finding items that did not match descriptions or expectations, such as a wheelchair without an advertised adjustable back or an incorrect item being delivered. A few people experienced problems with delivery, including damaged packages, lack of communication regarding delivery times, or difficulties with returns and customer service responsiveness.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and delivery. While many customers praise the quick... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy and quick... See more

Order

Customers consistently note positive experiences with ordering. Many reviewers found the ordering process... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the products as excellent, sturdy,... See more

Based on these reviews

Rated 5 out of 5 stars

The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excel... See more

Rated 5 out of 5 stars

The bed we ordered is amazing. Very comfortable and the price was great. A big shout out to Alps who dealt with our online order. There was a bit of a problem with the delivery, but Alps came up Trump... See more

Rated 5 out of 5 stars

Great quality products & value for money… speedy delivery …just waiting for them to be assembled to their true state!

Rated 5 out of 5 stars

I couldn’t believe the speed of the delivery. I ordered in the afternoon and it arrived before lunch time the next day. Excellent service. Many thanks


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Physiotherapy Equipment Supplier
  4. Wheelchair Store

Written by the company

An independent business offering a wide selection of independent living aids for all budgets online and in our UK wide network of Independent NHS Mobility2You Pharmacies. We are passionate about ensuring every individual finds the perfect walker, wheelchair or mobility aid to help them get the most out of life. Our customer service team also love to help customers over the phone for those that prefer a more personal experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

278 reviews

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Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Disability chair

Brought a chair from mobility 2 you online for my son best thing I could ever buy and my son absolutely loves it. Would definitely recommend...

November 18, 2023
Rated 5 out of 5 stars

Very easy to assemble

Very easy to assemble. No screw driver needed. Comes ready made- just need to open it up. This means now my mother is able to walk outside and can use the seat to rest whenever she needs one. The delivery man was extremely helpful and put it inside my mothers door but out of the way as well as my mother is 86 and couldn’t lift it.

November 12, 2023
Rated 5 out of 5 stars

Happy Customer.

Easy to order, quick delivery, unfortunately cushion wrong size so had to send back, easy to return following instructions, and was notified when money returned to my account, would definitely use this company again. Happy, thank you.🙂

October 29, 2023
Rated 5 out of 5 stars

Loving my purple chair

The product arrived in good time. Tracking was useful. Securely packaged and easy to assemble. I would purchase from them again. It was nice too that there was so much choice in colours.

November 5, 2023

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