MobilityCo Reviews 506

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly demeanor, often highlighting specific individuals for their exceptional service and patience. The products, including various mobility aids, are frequently described as excellent quality, comfortable, and well-suited to individual needs, with many people expressing satisfaction with their purchases. The delivery service is also often commended for its speed and efficiency. However, some customers also noted issues with delivery, including delayed arrivals, items being delivered to the wrong address, or packages arriving damaged. A few people were dissatisfied with certain product aspects, such as uncomfortable seating or items not matching their descriptions.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality and functionality of their... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being very... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising fast and prompt deliveries,... See more

Service

People report positive experiences with service. Customers praise the excellent delivery and explanations of... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent quality of products,... See more

Based on these reviews

Rated 5 out of 5 stars

AMAZING ! From start to finish James gray was a godsend. After having a nightmare tangle with one of mobility’s competitors this was truly a breath of fresh air. We were given sound and honest a... See more

Company replied

Rated 5 out of 5 stars

I found Mason my contact helpful talked about my requirements about what scooter was interested in offered advice. The contact was good keeping updated via email text phone Was kept updated regular... See more

Company replied

Rated 5 out of 5 stars

Very understanding and helpful staff at the Mobility Co in Macclesfield. Thank you James and Mason. Regarding the Marlin I will reserve judgement until I have used it for a while. It provides the leg... See more

Company replied

Rated 5 out of 5 stars

After purchasing online and then receiving a rise and recline chair from MobilityCo, we received the best after sales service. We did encounter a few minor problems but these were very quickly dealt... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Medical Equipment Supplier

Written by the company

MobilityCo is here to help! Our ambition is to help improve the lives of each and every one of our customers, by offering the best selection of products at the best price. We also pride ourselves on providing our expert service, helping our customers achieve new possibilities.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

506 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Can't fault them

The best price for the wheelchair I wanted, ordering was simple and quick. Delivery was really quick as well, thought I'd be waiting at least a couple of weeks but it was here within like 5 days? Yeah, can't really fault them.

April 10, 2026
Rated 5 out of 5 stars

Very helpful

My contact person, James, went out of his way to calm me down when form of payment seemed like an Impossible Mission. Hats off for his patience in dealing with an elderly person trying to cope with today’s technology. Can’t wait to receive my scooter.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect service.

I’ve purchased a centre drive powerchair from this company and it was delivered today.

I have to say I’m impressed with the quality of service from Mobilityco

James in sales who I spoke to was brilliant. Even responding to a message on a Bank Holiday.

They had the chair I needed in stock and delivered it in good time.

I had the engineer delivery option which I recommend, because the delivery engineer was incredibly helpful and knowledgeable.

Can’t fault this company. Five stars plus.

April 15, 2026
Unprompted review
MobilityCo logo

Reply from MobilityCo

Hi Dave,

Thank you for taking the time to leave such a thoughtful review.

We’re really pleased to hear you’re happy with your new powerchair and the service you received from start to finish. I’ll be sure to pass your kind comments on to James and our delivery engineer, they’ll both appreciate it.

It’s great to know the engineer delivery option made a positive difference and that everything arrived promptly and as expected.

If you ever need any support or have any questions in the future, we’re always here to help.

Thanks again for your recommendation.

Rated 5 out of 5 stars

Just had delivery of a mobility…

Just had delivery of a mobility scooter. Ordering online was so easy and then received a follow up phone call to check the details which was a lovely touch. The person we spoke with was extremely helpful. Delivery was very quick and we could pick a date which suited. Highly recommend this company

April 8, 2026
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Reply from MobilityCo

Thank you, Kay, for your lovely review.

We’re really pleased to hear that you found the ordering process straightforward and that the follow up call made a positive difference. It’s important to us that everything is right before delivery, so it’s great to know that came across.

We’re also glad the delivery was quick and convenient for you.

Thank you again for your recommendation, it really means a lot. If you ever need any help in the future, we’re always here.

Rated 4 out of 5 stars

Excellent

Excellent service and easy to deal with. Salespeople were very helpful and friendly. I would deal with them again.

March 17, 2026
Unprompted review
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Reply from MobilityCo

Hi,

Thanks for your review, we really appreciate it.

Glad to hear you found everything easy and that the team were helpful and friendly.

We’d be happy to help again anytime.

Best regards,
The MobilityCo Team

Rated 5 out of 5 stars

A great experience from speaking to…

A great experience from speaking to James. He made my experience of purchasing a scooter a very easy one.
Cheaper than the competitors and delivery time was excellent.
Truly a 5 star ⭐⭐⭐⭐⭐ service.
I'm highly delighted with the scooter and the service.
Highly recommended.
Steve H

April 2, 2026
Unprompted review
MobilityCo logo

Reply from MobilityCo

Hi Steve,

Thanks for taking the time to leave a review.

Really pleased to hear James made things easy for you and that everything from pricing to delivery met your expectations.

Good to know you’re happy with the scooter too.

Appreciate the recommendation.

Best regards,
The MobilityCo Team

Rated 5 out of 5 stars

Excellent service

We are very pleased with the service. It was easy to contact them, by phone and the man we spoke to was very nice, helpful and informative. The parcels arrived very quickly. We can highly recommend the company.

April 2, 2026
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Reply from MobilityCo

Hi Sue,

Thank you so much for your kind words and recommendation! We’re delighted to hear that you found it easy to get in touch and that our team was helpful and informative.

It’s also fantastic to know your order arrived quickly and everything went smoothly.

We really appreciate your support and look forward to helping you again in the future!

Warm regards,
The MobilityCo Team

Rated 5 out of 5 stars

Couldn't fault my experience

Couldn't fault my experience with MobilityCo. From my first dealing with them, through to delivery all staff i dealt with were excellent. Extremely helpful, professional and courteous. Would definitely use this company and recommend. Many thanks.

April 1, 2026
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Reply from MobilityCo

Hi Dougie,

Thanks for your review, we really appreciate it.

It’s great to hear everything went smoothly from your first enquiry through to delivery, and that the team were helpful and easy to deal with throughout. That’s exactly what we aim for.

Thanks again for your recommendation, and we’d be happy to help anytime in the future.

Best regards,
The MobilityCo Team

Rated 5 out of 5 stars

professional service

Very professional service from James and super delivery timescales. Thanks

March 31, 2026
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Reply from MobilityCo

Hi,

Thanks for your review!

I’ll be sure to pass your comments on to James. Glad to hear you were happy with the service and delivery times.

Thanks again for your support.

Best regards,
The MobilityCo Team

Rated 5 out of 5 stars

Excellent help on the phone and on the website

Ordered online which was really easy experience I did ring them up first of all before I placed the order to make sure I had the correct details because I wanted to order an extra battery as well as the mobility scooter the guy was really easy to talk to and put me at ease when the item arrived the guy was lovely who delivered it even though he had a bad shoulder.
Bought it to my front door the only thing I had to worry about was unpacking it which was quite easy to do once I got the hang of how to connect it all altogether it's been the best thing I have bought and I have used it a lot charging it is easy to do as well and it's nice to have the extra battery so I can swap them over when I need to I have managed to do more miles out of it than what they quoted me originally which is being nice.
I would definitely recommend anyone buying from them because at least you can bring them up and go through it on the phone before you make the decision on to buy it..
They did tell me if I wanted to return it I could do I have kept the box just in case in my bedroom if I did want to return it but I have had my scooter now over a month with no issues

March 4, 2026
Unprompted review
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Reply from MobilityCo

Hi there,

Thank you so much for your detailed and thoughtful review. We're really pleased to hear that you found the ordering process easy and that our team was able to support you with your purchase.

It’s great to know your scooter is making such a positive difference and exceeding expectations – especially with the range and convenience of the extra battery.

We truly appreciate your recommendation and are always here if you need anything in the future.

Kind regards,
The MobilityCo Team

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable. Follow up questions answered swiftly on receiving wheelchair.

March 22, 2026
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Reply from MobilityCo

Hi,

Thanks for leaving us a lovely review, were so glad you had a great experience with us.

Rated 5 out of 5 stars

Life saver - very light but very sturdy

I had reached the stage where I couldn’t walk very far, including walking my grandchildren into school, and I couldn’t lift my mobility scooter out of the back of my car. I needed something I could manhandle easily by myself but strong enough to take my 19 stone, 6 feet 1 inch frame. I’d looked at modern folding suitcase type scooters but with all the weight then in one place I couldn’t lift it high enough to get it into the boot of my Dacia Jogger.

Then I was introduced to a PowerChair and my life changed, quite literally. The chair concertinas left to right so stays at its normal height so I don’t have to try to reach down to the floor, which I find very difficult. Then, the magic part, it’s carbon fibre so only weighs 14kg with the battery still in place! I can therefore pick it up and put it in my car all by myself so school runs are easy and trips to the shops no longer a worry there wouldn’t be a free mobility scooter and it wouldn’t run out of charge before I got round. There are also a lot of very nice people around who see a wheelchair and want to help!

It’s not a cheap option at £1475 but it has given me my life back. James at Mobility Co couldn’t have been nicer and more friendly. I was never pressurised into buying and when I did buy he threw in a thick padded seat (although the seat with the chair seems fine) and a bag for the arm of the chair for my wallet and phone, etc.

February 28, 2026
Unprompted review
MobilityCo logo

Reply from MobilityCo

Hi John,

Thank you so much for sharing your story, it truly means a lot to us. We're delighted to hear how much of a positive difference your PowerChair has made to your day-to-day life.

It’s great to know it’s given you back that independence, from school runs to trips out, and that the lightweight design is working perfectly for you.

We’ll be sure to pass on your kind words to James as well. If you ever need anything in the future, we’re always here to help.

Kind regards,
The MobilityCo Team

Rated 5 out of 5 stars

Great experience

Great experience, Mason was lovely, very helpful and friendly. Would highly recommend.

March 15, 2026
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Reply from MobilityCo

Hi.

Thank you for taking the time to leave us a 5 star review, i shall pass on your kind comments to mason.

Rated 5 out of 5 stars

What a service

Well what can we say mason was amazing . Not only are the prices a bit cheaper the service is 2nd to non . We have had several scooters from elite to able world. But nothing beats this service . 5 stars from us thanks Dawn amd Glenis

March 24, 2026
Unprompted review
MobilityCo logo

Reply from MobilityCo

Hi Dawn,

Thank you for the kind review, we are so pleased to hear you had a great experience with us.

Rated 5 out of 5 stars

Good service

Good service, great product at a competitive price

March 16, 2026
MobilityCo logo

Reply from MobilityCo

Hi,

Thank you for the review!

Rated 5 out of 5 stars

Exceptional service

Exceptional service - I made a mistake in my order and they were sympathetic, extremely helpful and arranged delivery of my power chair more quickly than expected. I couldn't be more pleased.

March 13, 2026
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Reply from MobilityCo

Hi Jay,

Thank you so much for your kind words.

We’re really pleased we could help resolve the issue with your order and get your power chair to you quicker than expected. We understand how important these products are, so we always aim to make things as smooth and stress-free as possible.

If you ever need anything in the future, we’re always here to help.

Many thanks,
The MobilityCo Team

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