Customer Service was great & friendly. Although the item I intended to buy was unavailable they offered a substitute. I decided to cancel my order which they did graciously. Website was well desi... See more
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This company is a fraud, please do not buy the reviews they have on their page here, I do not believe them to be reliable. I bought a wheelchair for my daughter with disabilities for which we paid al... See more
My 90 year old father purchased this scooter since he is unable to drive due to eyesight. This scooter has brought a certain amount of independence back into his life. This scooter is worth every pe... See more
This company does not adhere to their 30 day money back guarantee policy. They will do everything they can to give you your full refund even though your entitled to it. I provided videos and pictures... See more
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Ordered wheelchair last week and…
Ordered wheelchair last week and arrived today in good condition. This site has impressive and comfortable wheelchair and a great option for senior citizen. I highly recommend this site, they have lots of products to offer.
September 16, 2021
Unprompted review
Defective machine and poor customer service.
I paid an extra $30.00 to have a sit-to-stand machine shipped to my home. It took over 11 days to receive the machine and it was defective. I called Mobility paradise and the lady informed me that I had to send an email with photos. Why should I have to send an email to get help with fixing the machine?
Customer service means if I call I would like to talk to someone and have the issue fixed.
The battery when plugged in says, "Replace or recharge the battery."
When I turn on the machine it says the battery is full and the light on the charging unit is green for full.
When I press the up or down button the machine makes a clicking noise and that is it.
The unit that raised the bar is very easy to pull up and has no resistance.
I need a machine that works and so far the customer service does not seem to care.
I should not be required to send an email.
September 12, 2021
Reply from Mobilityparadise
Hi Robert, Thanks for sharing your feedback. We are looking into this issue and hope to resolve it promptly and accurately. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. - Mobility Paradise
where is my scooter?
i ordered my scooter on Aug. 28. I've called twice and could only get a recording. I was told to leave my reason for calling and someone would get back with me. its been 2 weeks since I ordered and a week since i started calling. No one has bothered to contact me. i thought i would at least get an e-mail telling me if it has been shipped yet. I'm going to wait another week and if no one contacts me, I'm going to cancel my order and go somewhere else.
September 12, 2021
Unprompted review
Reply from Mobilityparadise
Hi Margaret, Thank you for bringing this in our attention. We would like to assure you that our service has improved. Please feel free to reach out to support@mobilityparadise.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. - Mobility Paradise
The delays in delivery were just…
The delays in delivery were just terrible. I ordered this on June 17, 2001 and did not receive it until mid August, a full 2 months later.
They say delivery will take 3-10 business days. Ok, lets just call it 2 full weeks.
But it took two full months.
When writing or calling to discuss the delays I did not get very good responses, they didn't know what was going on and there wasn't very good follow up. All they told me was delays due to Covid virus.
Finally as delivery day got close they contacted me to give me the name of the local company that would be making delivery to my house, a phone number to reach them and when it should arrive.
Of course it did not arrive when I was told. I called the company name they gave me and they told me they couldn't find it.
I contacted Mob Paradise yet again and it seems the company they told me had it didnt have it, some other company did.
They finally located it and the company that would deliver. They did make the delivery but not on the day I was told, I had to call them as well, to see what was going on.
All that being said, its a very good quality product and I would buy it again.
But I do think the company needs to communicate more efficiently and tell their customers more accurate information.
They would be better off saying its going to take 2 months and then maybe have the customer get a pleasant surprise by getting it a little sooner.
I rate the quality of the product a 5 and the price is fair.
The quality of service was poor.
September 4, 2021
Reply from Mobilityparadise
Hi David,
Thanks for sharing your feedback. We wanted to reach out and apologize for the experience you had -- the freight company lost the package. This is not typical of us and can assure you it won't happen again and we did our utmost to ensure as little as delay as possible to you. We are glad to know that you received the item free from any damages and that you are now enjoying the use of it!
Any more light you could shed on what happened would be much appreciated and would help us find the right solution moving forward. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would appreciate another chance to earn your business. We will use the feedback to make us better and to ensure this doesn’t happen again.
Sincerely,
Mobility Paradise
I asked person I talked to if the 3…
I asked person I talked to if the 3 wheel electric bike.pedaled as easy as a regular 3 wheel bike and was told it did, it actually pedaled much harder, a complete waste of 1800 dollars!!!!!!!
September 4, 2021
Reply from Mobilityparadise
Hi Richard, Thank you for sharing your feedback. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please send us an email at support@mobilityparadise.com if you have questions or need assistance regarding the Electric trike that you purchased. - Mobility Paradise
I love it
I love it, only a couple problems. 1 need to have manual outside of scooter
2 the odometer stopped working at 40.6 miles. Other then that I love it.
September 3, 2021
The Scooter is nice (BUT)
The Scooter is nice. ( BUT ) The customer service was the worst that I have ever encountered in my 72 years. They were clueless & inadequate.
September 3, 2021
Reply from Mobilityparadise
Hi David,
Thanks for sharing your feedback. We wanted to reach out and apologize for the experience you had about the delayed shipment of your item as the warehouse advised us that they shipped the orders in the order they receive it. We thank you for having accepted it still.
Any more light you could shed on what happened would be much appreciated and would help us find the right solution moving forward.
Thank you,
Mobility Paradise
Excellent easy to ride.
September 3, 2021
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