Mobvoi Reviews 

Bought a ticwatch, did all the recommended things to make sure the battery gets full potential and last for less then half a day, with flight mode enabled just over half a day.
I contacted them about this issue and all they offered for 30% off a new watch!
Absolute crap.
Stay away from Mobvoi products!

I bought GPS Pro3 Ticwatch in October-2020 directly from Mobvoi website and i can confidently say that this is good daily wear and really look good on wrist. Watch battery, processing ability so far has not given any trouble. I have not explored or checked this watch as swimwear or its manufacturer claimed smart side, may be i am not in need as of date but i love wearing it.

Ordered the Pro3 GPS on Feb 20 2021straight on their site. Next day got the shipping confirmation and tracking number. Found it in my mailbox friday Feb 26.

I ordered my ticwatch S2 glacier white on the 19th of February and expected it last week as it states 2-3 days delivery I have not received it I contacted them and they say there is an issue but when I tried to cancel the order says the product has been shipped seems very unprofessional

Do not trust this company, they will not send your order and will not reply to tell you. The customer service is appalling. I think I have been ripped off and will never see the product and will lose my money. I should have read these reviews before - they all say the same thing: DO NOT PLACE AN ORDER WITH THIS COMPANY.

I have ordered Ticwatch Pro 3 GPS of Jan 30, 2021 and today Feb 16, 2021. It was mentioned that the item will be delivered to me by 10th of Feb (to India). On 4th Feb, the item reached the Local port for customs clearing. Local DHL team were contacting me for providing the clearance documents (Purchase order, Invoice etc.) Since then I was contacting the Mobvoi team for providing the Invoice of the same value as that of the shipment order value. (The purchase I done was for USD 353.00, but the shipment order value is USD 225.00) , Since I didnt get a revert from Mobvoi team to submit the same value invoice, As I paid the money and its my necessity to get the stuff delivered to me, I submitted the actual invoice of USD 353.00, but the customs dept. rejected. Still there was no revert from your support team. Meantime, DHL team contact me and warning me on the demurage charges for cause of delays. I again followup with the Mobvoi team telling the latest scenarios. With no use, a email came saying they will reimburse the demurage charges if any caused, but still they didnt send me the proper documents to submit for clearing shipment.

Is it my responsibility to go behind all these clearing stuff and all? The shipment term is DDP. How come I need to be traced for these formalities? Its the Shippers responsibility to send clear and deliver the materials to my address without disturbing my time and efforts.

WORST WORST WORST EXPERIENCE EVER.

NOTE : STILL I DIDNT RECEIVE ANY REVERTS FROM MOBVOI TEAM,
STILL I DIDNT RECEIVE MY STUFF.
STILL I DONT HAVE GUARANTEE OF MY PAYMENT.

WHAT IS THIS ACTUALLY MOBVOI DOING???????????????????? :oops: :oops: :oops: :oops: :oops: :oops: :oops:

Ordered from their website and got the Pro 3 GPS. No tax, even got a discount. Everything was good, well at least I thought it was... Until I waited a week with no response or email. So I ended up going to Amazon and buying the watch there, like I was going to in the first place. If Amazon didn't sell the watch, they would have lost a customer (Mobvoi). They are lucky they got the new 4100 snapdragon in there as well as running OS wear. I don't know how they even managed to do that as their company sucks. Five days without a notice so I emailed them and told them to cancel my order and I'll just go through Amazon. Waste of time you guys! DON'T ORDER DIRECT FROM THEM! Even though you get taxed an extra $40 through Amazon. It's way more worth it knowing your stuff is actually coming and the convenience is also way better. Mobvoi's website sucks and they suck too. If this wasn't ran on Google' OS Wear, it would suck nuts, just like how they running their company as of now. They can take your money but can't respond to emails or get the product shipped in a decent time. Shame.

Update:

Amazon was not such a good dealer either. I ended up getting a non functioning watch from them and did an exchange with no resolve because they sent me a replacement which got stolen because they couldn't change the shipping time and we've been having issues with packages getting stolen recently. Now all they will give me is a refund. I had to waste time and money coming to a resolve with them. Avoid both if possible. CL and eBay would be your best bet at this point. That's where I got my replacement.

Ordered and payed for TicWatch Pro 3 GPS, waiting for more than 3 weeks now. They are sending from China instead of UK or Poland. DHL shipment tracking shows they are stucked in HK for last 2 weeks. Customer care is responding to emails within day or two, but delivering no real solutions, only excuses for now... Mobvoi website still advertise 2-4 business day delivery...

Ordered a treadmill from their website on 23rd January, yesterday (27th January) a box arrived but inside was not the treadmill advertised on their website and in the YouTube video they’ve put on there but a work out exercise bench tower that you use for pull ups/dips etc. When I notified them with pictures and the instruction assembly manual I was told in the reply that it actually was a treadmill... I mean even a partially sighted person could see once opening the box that nothing in that box bore any resemblance to a treadmill. I have now lodged a dispute with PayPal to try and recover my money and get these people to come and collect their exercise tower.

Hi, I’m from Italy and this is my recent experience:
My Ticwatch pro 3 GPS order was placed at 12/01/21 and my watch arrived at 18/01/21. I have the DHL tracking activated for all the time.
I try to contact support to have some news about VAT and customs charges and they respond me after 4 hours.
All the best for now.

Paid £399 for a treadmill and it arrived quickly but with an EU plug and I live in the UK. Customer Service just told me to buy a converter. Not good customer service at all.

Worst! Worst! Worst!
Avoid at all cost! Unbelievably poor product and service.. if you dont need customer service than you are ok but if there are any issues beyond how to turn it on, than you are out of luck! Buyer Beware!!

the worst costumer service. You should not buy anything from this company.

I bought a Ticwatch Pro 3 from Mobvoi via Amazon.
The watch arrived earlier than expected, but I was a little disappointed with some of the features. Some of the fitness tracking didn't seem to register, and the capabilities of the Google Assistant were more limited than I was hoping.
I decided within 1 day to return the watch. Mobvoi support responded quickly, and not only did I receive a full no-quibble refund within a couple of days but they also refunded me for the return postage.
I would consider buying from them again - perhaps when they release their next generation device.

I bought Tic watch pro 3 LTE in December and it hasn't moved from the UK since December 16th. I have written to the support team in many ocassions, they tell me to be patient, that they will open an investigation if needed and they provide me with my own tracking number (Obviously I don't need this kind of solution because I am able to check the tracking number by myself). On the other hand, the investigation has never been opened...
They never have offered me a good solution, just wait for it patiently... I am tired of waiting for nothing.
We are not able to find a telephone to contact the support team, the only way is to use the email and they don't offer any solution.

I ordered a TicWatch E2 on 26th December. It was the lowest price I could find. When I ordered the watch I did not realize it would be shipped from China to the UK. It ended up taking 9 days to arrive. Tracking data was excellent via DHL, so I knew exactly where the package was. I've had a reasonably good experience buying from Mobvoi. If you can live with the long delivery times, then they might be worth using.

Terrible terrible service. Ordered my Ticwatch Pro 3 LTE around 3 weeks ago. The Royal Mail shipment tracker says it's left the UK in its way to Spain on Dec 16th but still no signs of the damn thing. The Customer support is also super poor: they awarded me a 10% discount for my inconvenience (clearly not enough). I was certainly waiting for this watch to come out but now I'm not that excited at all.

Placed an order on the 7th of December and arrived only today, 3 weeks later (even if on the website they promise 2-3 days shipping) because the watches were out of stock (but they, obviously, keep online sales open without any info on the website about delays).
Customer service by mail has been reassuring. BTW my husband loved the watch, looks fantastic.

Like many others reviewing this company I also ordered a TicWatch Pro3 back in November which I never received.

I emailed them several times over the 4 weeks and each time was assured that my order would be delivered before Christmas so I hung on.

Eventually after 4 weeks, and several emails each one assuring me it would be dispatched soon and most definitely before Christmas, I emailed them to say if it wasn't dispatched by 20th December I wanted to cancel and have a refund issued.

On 19th December I got an email says "we are sorry for the further delay. The previous batch of pro3 had some accidents on the way to the UK warehouse, so our warehouse did not received pro3 within the expected time"!!!!! They went on to offer me dispatch, next week (AFTER CHRISTMAS) from their HongKong warehouse??

No where on their website do they mention that they are awaiting stock, nor has it during the whole 4 weeks I have been waiting. Indeed the BUY button is very much still active. This company is taking orders, and money, for goods it does not even have.

I have asked for an immediate refund and told them I will be contacting Trading Standards if this is not received in the next 24 hours.

Don't trust or buy from this company. Complete waste of time!!

I purchased my Ticwatch Pro 3 GPS on 27/11/20 from the Mobvoi website being advertised as "2-4 days free delivery". I waited a week but there was no sign of my new watch. I contacted Mobvoi support several times before getting a 'text book' response stating they are 'out of stock' and to 'kindly wait'.

At this point, I went back to the website and checked to see if it clearly stated that the watch was out of stock. It didn't. In fact, it let me add another 10 watches to my basket and prompted me to make payment. All the while, still stating in black and white on the payment page "Free 2-4 business day shipping". To be 100% crystal clear ... this is false advertising.

I waited and waited. Its been 3 weeks now and nothing. I contacted Mobvoi again asking them to cancel. They replied "Could you please keep your order if we refund you 5%?" I have responded demanding the cancel my order and process my refund in full.

This is my first and last purchase from Mobvoi.