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Mochi Mart Reviews 3

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TrustScore 3 out of 5

2.9

Gift Shop
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Company details

  1. Gift Shop

Written by the company

Your shop for all things cute and kawaii

Contact info

2.9

Average

TrustScore 3 out of 5

3 reviews

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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Really disappointing

Really disappointing. Avoid like the plague!
I ordered a personalised map over 3 weeks ago and they quoted 3-5 days for delivery at the time. I still haven’t received my item which was going to be a Christmas gift.
I sent several emails and they said it was the rush from the Black Friday and said would ship it. They sent me tracking for the delivery however they still haven’t handed it over to the courier and they’re not even responding to emails anymore.
Very unprofessional and this must be the most disappoints and frustrating purchase I have ever made.

December 16, 2025
Unprompted review
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Reply from Mochi Mart

Hi,

We’re sorry to hear you felt disappointed with your experience. As this was a personalised item, there was additional time required for the design and proofing process before production. Around this time we were also experiencing a very high volume of orders following Black Friday, which unfortunately caused some delays.

Tracking can sometimes take a little time to show the first scan after collection, which can make it appear as though the parcel has not yet been handed over to the courier.

However, we can see the order was delivered and arrived in time for Christmas. We’re sorry if the delay and tracking updates caused concern, and we do appreciate your continued support since then.

Best regards,
Mochi Mart

Rated 1 out of 5 stars

I ordered some slippers for my…

I ordered some slippers for my granddaughter they were taking so long to come.so I emailed them they said they have been shipped so I've been tracking the parcel and the delivery company still havent received them so they lied to me very poor service won't be buying from them again

July 22, 2024
Unprompted review
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Reply from Mochi Mart

Hi Melanie,

Thank you for your feedback. We sincerely apologise for any inconvenience caused. Upon reviewing your order, we can confirm that it has been delivered. When you contacted us, we provided your tracking number and informed you about the slight delay from when your order was collected to it being scanned by the delivery company. We believe this is what you are referring to.

We understand your frustration and appreciate your patience during this process. Ensuring our customers receive their orders in a timely manner is very important to us, and we are continually working to improve our delivery processes. We hope your granddaughter enjoys the slippers and that they meet your expectations.

If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to let us know. Your satisfaction is our priority, and we value the opportunity to make things right.

Best regards,
Mochi Mart

Rated 5 out of 5 stars

Goose plush

Excellent customer service, company replies quickly to chatbot requests. Site is very easy to navigate

April 10, 2024
Unprompted review
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Reply from Mochi Mart

Thank you so much for your kind review! We're really pleased to hear that you found the website easy to navigate and that our team was able to respond quickly to your request. Providing helpful and responsive customer service is really important to us, so it's great to know that your experience reflected that.

We really appreciate you taking the time to share your feedback and hope to see you again soon! 😊

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