It’s amazing to find a store selling unique functional clothing. On preorders customers get to be a part of the design process through insta and their discord feedback. Customer service is fast and fr... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I was nervous about buying such an expensive item of clothing from outside of the UK but my teenage daughter was desperate for a death head hawk moth cardigan and nowhere else has anything similar. I... See more
Company replied
recently bought a black Friday lucky bag and I received a cute luna moth cardigan! It's another piece I'm happy to own! The materiel is completely different than normal everyday wear materiel and I ab... See more
EDIT : ISSUES RESOLVED an inquest was made into my issue and a partial refund was offered. Frustrating but adequate? The dress itself is lovely, very comfy and the fitting details were describ... See more
Company replied
4.3
Excellent
176 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I highly recommend this store!!
Really high quality stuff and reliable customer service. They sent me a few small gifts due to some delays. I highly recommend them!
March 11, 2021
Unprompted review
Ordered feb 3rd 2021 for my daughters…
Ordered feb 3rd 2021 for my daughters 18th birthday on the 28....I know shipping takes ages however I spent £250 on clothes and have only ever had 1 delivery of a Tshirt. Now I cant fault their response, but come on mochipan if Karen in conservatory hand knitting gloves for summer can get a delivery surely you can.
Waiting in anticipation, Vicki
March 11, 2021
Reply from Mochipan
Hi Vicki,
I am very sorry that you are unhappy with your experience.
There was a long holiday from January 25th to February 20th in which most of our factories were not operating. Notice of this was sent out on all platforms. This has caused your order to be delayed. I will be reaching out via email to assist you further with this. :)
Kind regards,
Rae
Great experience
Great experience! Got my items in a reasonable duration. Very good communication and very polite! Thanks, I can't wait to wear out my goodies. 😊💟
March 11, 2021
Unprompted review
Worth the wait!
I am changing my review. We finally received all our items and we love them. They are quality pieces and super cute. Mochipan was willing to work with us and even refunded some of our money because of the delays. That says a lot about a company and I appreciate the attention that was given to us. We will certainly being keeping an eye on this one and looking for other cute items to order. Make sure that you are willing to wait for your items but it is worth it!
March 9, 2021
Reply from Mochipan
Hi there,
Thank you for bringing this to my attention. I am very sorry about the current shipping delays, and will be reaching out to help you further with this.
Kind regards,
Rae
Very Pleased!
Wonderful service and great communication! I got my order confirmation immediately after my purchase. The store owner contacted me shortly after letting me know if I have any questions or concerns to reach out to them, which I don’t often have store owners email me with such reassurance, so I’m very satisfied :)
February 20, 2021
Super cute sweaters!
I ordered two sweaters and two skirts, and they arrived in abt three weeks! clothes were a bit pricier than my usual online buys, but totally worth it and super cute!!! The packaging is really nice, and customer support was really responsive.
February 17, 2021
Unprompted review
Very cute and worth the wait
Very cute and worth the wait!
I bought clothes for work because I wanted something cute but work appropriate and they had it all!
February 14, 2021
Unprompted review
Worth the wait!
I ordered some clothes a month and half ago for my girlfriend but a month went by and I hadn't received them so I was starting to get worried. I decided to contact customer service and I was met with great understanding and patience. There was a bit of a wait but I got my reply. They reassured me that the order was still on it's way which gave me great hope.
I was very familiar with some orders taking longer than others through others on their Instagram so I went into it expecting a wait but it felt a bit much at that point. Luckily, a week after the email the clothes arrived and I was relieved. Quality wasn't too bad either. She loved the clothes!
I'd definitely recommend the shop to others. Just have patience! Whether its towards the order itself or getting help. Persistence will get you the answers if you don't get them sooner than later!
Nonetheless, Happy Shopping! Hope this helps!
February 13, 2021
Unprompted review
Not worth the money
The items that I received was nowhere near what the picture looked like, the material felt like costume wear and it wasn’t worth the amount of money I paid for it. I am still missing one item that I paid for and received zero support.
February 13, 2021
Reply from Mochipan
Hi Celeste. I have not received any emails from you regarding this issue, but I will be reaching out right now to help!
Very cute! Love it!
Clothing is cute, fits well, merchant is very communicative & eager to answer any questions or concerns promptly. Definitely recommend 👌✨!
January 12, 2021
Unprompted review
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