Quite expensive collection so they should provide better service to the customers.I tried to return few items as they were not my size but would have to pay for the delivery which should not happen.mo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely over priced. Some really nice niche items. But definitely a rip off. I spent just one of the scarfs cost £40+ so i thought it must be luxurious... was literally the cheapest rag! Spent a few... See more
Company replied
I ordered couple of items for my trip on 2025-07-07 and the estimated delivery date shown was 10th-17th july. Unfortunately today after 10 days there is no progress. Order is still under procurement.... See more
Company replied
Company details
Written by the company
It all started with a dream, a vision, a purpose: to meet modest women’s desire to wear the clothes that fit the life and times they live in. Modanisa.com launched on Mother’s Day, 2011. We were the first Turkish fashion platform to deliver online clothes shopping to our target audience in such variety. Born in Istanbul, we now have customers in 140 countries. We offer contents in 6 languages: Turkish, Arabic, English, French, German and Bahasa. We speak our customers’ language, we recognize their needs, and we know their preferences. Each month, we reach 20 million visitors from all over the world via our app and desktop platforms. We sell over 650 brands and 70 thousand products, shipping thousands of packages a day to five continents. We employ confident and youthful staff from different nationalities and cultures whose average age is 28. Furthermore, we are the co-creator of the Modest Fashion Week concept, which made its debut in Istanbul in 2016 and has gone on to be staged in London (2017), Dubai (2017) and Jakarta (2018). The passion and dedication towards our work has rewarded us with our customer's love and trust beyond imagination. In 2016, Reuters selected us as the world's most popular Islamic apparel website. In November 2017, we won the prestigious “Islamic Economy Award” in the Islamic Arts category. Then in March 2018 we earned the “International Business Excellence” award for elevating local vendors onto a global platform and making them global retailers. As Turkey’s first international online shopping site platform and e-export champion, we are proud to introduce small producers and designers to the world. We may be growing fast, but we still adhere to our start-up ethos.
Contact info
Altunizade Mahallesi Kuşbakışı Cad. No:27/1, 34662, Üsküdar, United States
- 08503336472
- support@modanisa.com
- modanisa.com
1.8
Poor
7K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I will 0 star the worst website you can…
I will 0 star the worst website you can buy item from them the charge me for return my item as the cost of my item
They should change the name from Modanisa to professional Robbery and heading behind Islam they said we selling item for Muslim people
May 13, 2024
Unprompted review
Reply from Modanisa
Dear Naouel Nasli,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Over Pricing
I do not recommend purchasing items from Modanisa. After recommending them to my entire family for the past five years, I will no longer buy anything from them due to their deceptive pricing practices. They charge significantly higher prices than the original brand sites for the same products, with markups exceeding 150% above the actual price. Unfortunately, I am unable to share screenshots in this review section. Please avoid shopping at Modanisa. I am deeply disappointed and will not endorse them any longer.
May 2, 2024
Unprompted review
Reply from Modanisa
Dear liya hameed,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Difficult Return process
Its so difficult to return when abayas does not fit You right for international customers, they need to inprove the return process, Never going to order again from this website, pathetic service
April 12, 2024
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
Just an update
Just an update, same generic email was recieved saying you are waiting for parcel to reach Turkey!
It reached the u.k. base that should be enough. Man went to the moon quicker than this parcel which so far has been 2 months! Just give me my money back please.
April 2, 2024
Unprompted review
Reply from Modanisa
Dear Liz darwish,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Return problem 😡
Hi, I don’t know why modanisa make things hard for their customers; I want just to return an item that I don’t like and doesn’t fit me, they wrote that I don’t have any order to return 🤦🏻♀️ it took 3 days and still the return doesn’t fix, and the thirty days still have not ended, knowing that for the international shipping (I’m in USA) they give two months for return RIGHT?!!
March 13, 2024
Unprompted review
Reply from Modanisa
Dear Aicha Ouarhim,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Item shows delivered but never received…
Item shows delivered but never received the item
March 21, 2024
Unprompted review
Reply from Modanisa
Dear Khalid Rashid,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Other product than ordered
I bought a Quran, but i Got a compleetly different one! I did not pay for This??!!!
This is not acceptable, and i want my money back…
March 7, 2024
Unprompted review
Reply from Modanisa
Dear Hadeel,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
My order was despatched within 2 days
My order was despatched within 2 days. Over a week has passed and I still have not received it. Got a mail saying my order had been delivered, but it hasnt. Sent a mail to customer service and have received no response. I do not recommend this place...Pay a little extra and pay for local services. They are situated in Turkey. Any place that has a customer service, that cant be bothered with customers is somewhere to stay away from
March 1, 2024
Unprompted review
Reply from Modanisa
Dear Sheikh,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
I have returned my order from over a…
I have returned my order from over a month ago and I have written to them 3 times but I have still not received my money or a mail back. Extremely bad service.
January 26, 2024
Unprompted review
Reply from Modanisa
Dear narjes alsaady,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
I wanted to cancel my order
I wanted to cancel my order, which I received with the status: preparation. I contacted Modanisa via WhatsApp and they called me the next day and it turned out that the order had been shipped. Now to make a return I have to pay the shipping cost.
February 9, 2024
Unprompted review
Reply from Modanisa
Dear Katarzyna Hassan,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Horrible spammy company
Horrible spammy company
They send spams in email and I cannot unsubscribe as they deliberately removed the hyperlink from the unsubscribe button. Deceptive practice. Their clothes are not good as well.
Edit: ModaNisa replied to this review to save faces but never fixed their email spam problem. They greyed out unsubscribe option and all their junk keeps piling in spam. The onus is on THEM to fix their email newsletter not on me to spoonfeed all the irrelevant details.
February 25, 2024
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
Incorrect sized items with no resolution
The bonnets I order were not of the specified size.
I sent photos to customer services, they requested I send a photo with a measuring tape. I did that. Then they wanted every single one ie 20 with the measuring tape. Which defeats the purpose as they were all the same or dark colours.
I expended time to source the measuring tape and my requests for a refund have been denied. Initially a 20 pound voucher was offered but I paid 2.99x20.
Customer services are now refusing to respond
October 28, 2023
Unprompted review
Reply from Modanisa
Dear Uq,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
I a man a very frustrated customer .
I a man a very frustrated customer .
I have continuously contacted Modanisa . Via email and via WhatsApp.They are now refusing to refund me my hard sweat money.
Refund my money your garments are in correct in size . We
February 21, 2024
Unprompted review
Reply from Modanisa
Dear Safiyya Tayab,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
SCAMMED!!!
Not even 1 star to give this kind of company!! As on date no one from Modanisa has taken action to give me my refund!!! No one ever responded to my emails with a proper action. Shame on you!!!
October 13, 2023
Unprompted review
Reply from Modanisa
Dear Angela Infante,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
SCAMMMMMMMM !!!!!
This company doesn’t even pay its influencers. They don’t even care about their customers! Please go away from them.
According to employees, they are not serious. Don’t buy from them !
January 20, 2024
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
Really frustrated
Really frustrated. Made an order on 24th December 2023. Haven't received yet. Sent emails to customer support. Never replied back. Tried the live chat many times. All they say, we created a case and we escalated the case. Actually, there was nothing happening. Contacted the cargo company, been very good and told me the delay is not from us , it is from Modanisa to chase your order. But Modanisa doesn't care. I advice everyone not to deal with this company, as it is a nightmare. Don't recommend it at all.
December 24, 2023
Unprompted review
Reply from Modanisa
Dear Omar Sherief,
Greetings from Modanisa!
Thank you for patiently waiting.
We are pleased to inform you that your query was solved on 01.02.2024. Please kindly check your mails with your Modanisa Issue number.
We wish to make you happy with our solution.
If you have any further request or comment, please do not hesitate to contact us on trustpi-lot@modanisa.com
Our Warmest Regards,
Modanisa Customer Experience Team
I have received my items damaged
I have received my items damaged, I sended multiple emails to the company with proof of photos. No answer, nothing.
I have not received any emails of modanisa, as they say the issue was solved.
January 3, 2024
Unprompted review
Reply from Modanisa
Dear Cristina,
Greetings from Modanisa!
Thank you for patiently waiting.
We are pleased to inform you that your query was solved on 09.01.2024 Please kindly check your mails with your Modanisa Issue number.
We wish to make you happy with our solution.
If you have any further request or comment, please do not hesitate to contact us on trustpilot@modanisa.com
Our Warmest Regards,
Modanisa Customer Experience Team
Does not worth the price.
Does not worth the price.
I should have read the review before buying.
I bought 3 dresses to wear after my pregnancy.
I just started to wear them, all of them have buttons in the middle of the dresses from the top to bottom.
When I walk all the buttons on the bottom opens which is uncomfortable, inappropriate and on top of that look cheap.
The buttons on my wrists felt after 2 days of wearing.
I cannot wear them anymore so waste of money big time.
Ps: I got a contact from customer care who said they cannot do anything but they propose me 15% voucher on my next puchase!!!!
What a joke!
December 26, 2023
Unprompted review
Reply from Modanisa
Dear Louisa,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Scam return policy
I use to bulk buy especially because I loved the modest clothing options offered. However my recent experience with them has made me question their morals.
Modanisa’s return policy is an absolute scam.
They shipped me a product that had a broken zipper and when I returned it I never got my money back as they claimed the money had gone towards express delivery.
I’ve had a case open with them for a month now, and they still refuse to refund me or acknowledge their mistake. They keep offering me a coupon knowing that I won’t purchase from them again after the way they’ve handled this case.
They keep saying that they will ‘forward’ the inquiry to the relevant department and it’s just going in circles of them offering a coupon, me saying no I want my refund and them offering me a coupon again or closing the case. I’ve received the same results via email, WhatsApp and call.
They clearly don’t care about their customers and only want to drain their bank accounts. Offering a coupon doesn’t change the fact that you’ll have to spend a huge amount of money for free shipping.
November 25, 2023
Unprompted review
Reply from Modanisa
Dear Farah,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
They are scammers
They are scammers! It has already happened twice to me that I sent my return and did not get my money back. And when you want to reach them they say that they are working on your case and now it has been months and suddenly I receive a bill that is incorrect again. people, I advise you never to order here, they are thieves!
December 16, 2023
Unprompted review
Reply from Modanisa
Dear nik ki,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
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