Quite expensive collection so they should provide better service to the customers.I tried to return few items as they were not my size but would have to pay for the delivery which should not happen.mo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely over priced. Some really nice niche items. But definitely a rip off. I spent just one of the scarfs cost £40+ so i thought it must be luxurious... was literally the cheapest rag! Spent a few... See more
Company replied
I ordered couple of items for my trip on 2025-07-07 and the estimated delivery date shown was 10th-17th july. Unfortunately today after 10 days there is no progress. Order is still under procurement.... See more
Company replied
Company details
Written by the company
It all started with a dream, a vision, a purpose: to meet modest women’s desire to wear the clothes that fit the life and times they live in. Modanisa.com launched on Mother’s Day, 2011. We were the first Turkish fashion platform to deliver online clothes shopping to our target audience in such variety. Born in Istanbul, we now have customers in 140 countries. We offer contents in 6 languages: Turkish, Arabic, English, French, German and Bahasa. We speak our customers’ language, we recognize their needs, and we know their preferences. Each month, we reach 20 million visitors from all over the world via our app and desktop platforms. We sell over 650 brands and 70 thousand products, shipping thousands of packages a day to five continents. We employ confident and youthful staff from different nationalities and cultures whose average age is 28. Furthermore, we are the co-creator of the Modest Fashion Week concept, which made its debut in Istanbul in 2016 and has gone on to be staged in London (2017), Dubai (2017) and Jakarta (2018). The passion and dedication towards our work has rewarded us with our customer's love and trust beyond imagination. In 2016, Reuters selected us as the world's most popular Islamic apparel website. In November 2017, we won the prestigious “Islamic Economy Award” in the Islamic Arts category. Then in March 2018 we earned the “International Business Excellence” award for elevating local vendors onto a global platform and making them global retailers. As Turkey’s first international online shopping site platform and e-export champion, we are proud to introduce small producers and designers to the world. We may be growing fast, but we still adhere to our start-up ethos.
Contact info
Altunizade Mahallesi Kuşbakışı Cad. No:27/1, 34662, Üsküdar, United States
- 08503336472
- support@modanisa.com
- modanisa.com
1.8
Poor
7K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cannot fault Modanisa at all!
Cannot fault Modanisa at all!
Amazing quality clothes and so affordable. They arrive within a week to the UK and their customer service is great!
HIGHLY RECOMMEND.
August 14, 2023
Unprompted review
Reply from Modanisa
Dear Van,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Don't recommend
Ofcourse there is a chance they will get your order right but why take the risk?! An item was missing from my order. Modanisa claimed it must have gone missing during transit. I contacted FedEx. They stated the parcel was in perfect condition and no item could have gone missing. I sent this proof to Modanisa but they refuse to refund me for the missing item. They claim they packed it and that FedEx is responsible. Even FedEx reached out to them but to no avail. When I read the other reviews this seems to be happening very often. I had an E-mail war with customer services. They eventually offered me a coupon, which I refused. I simply want to be refunded for the item that Modanisa did not pack!
Update:
Just received a call from customer service. Now that I left a review a refund is suddenly possible. I am happy that the issue will be resolved, but not happy about the time and effort I had to invest to make it possible. I will update this review once I received the refund.
I hope Modanisa will do better in the future.
May 16, 2023
Unprompted review
Reply from Modanisa
Dear Sharon,
Greetings from Modanisa!
Thank you for patiently waiting.
We are pleased to inform you that your query was solved on 14.08.2023. Please kindly check your mails with your Modanisa Issue number.
We wish to make you happy with our solution.
If you have any further request or comment, please do not hesitate to contact us on trustpilot@modanisa.com
Our Warmest Regards,
Modanisa Customer Experience Team
My 1st order was in 2017
My 1st order was in 2017. In the beginning it was quite difficult to figure out size. Never had to return anything, if it doesn't fit I offer it to a cousin. So far I'am really happy with Modanisa, especially the scarves Rabia Z.
June 13, 2023
Unprompted review
Reply from Modanisa
Dear Mme Mehmedovic,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Scam return never trust this site
From my experience i wont recommend anyone to deal with this site. Faik returned policy. The sent me sending invoices and i send back my last order due to unfit size since 4 months. I haven’t get neither reply, funds nor the right order. Total Scam . Specially there WhatsApp contacts total Faick
April 28, 2023
Unprompted review
Reply from Modanisa
Liebe Al Bajilan,
Grüße von Modanisa!
Bitte beachten Sie, dass Ihre Anfrage an die zuständige Abteilung weitergeleitet wurde.
Einer unserer engagierten Berater wird sich so schnell wie möglich über Ihre registrierten Kontaktinformationen mit Ihnen in Verbindung setzen und Sie über den weiteren Fortschritt Ihres Problems informieren.
Unsere herzlichsten Grüße,
Modanisa Customer Experience Team
Modanisa name of trust and quality for…
Modanisa name of trust and quality for very fair price. I'm a regular customer of Modanisa and during all the time Modanisa got my trust and confidence I will In-sha-Allah keep shopping my all clothes from Modanisa.
August 7, 2023
Unprompted review
Reply from Modanisa
Dear Far Nab,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
I have bought from modanisa for years…
I have bought from modanisa for years and have never had a problem with them. They always have sales and have thousands of options for hijabi women. I only wish the page had better filtering options, so it is easier to navigate.
August 6, 2023
Unprompted review
Reply from Modanisa
Dear a i,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Cheated and robbed
Original Review- Company is hit or miss. I bought from them a few times and returns have worked out. However, my last return did not. They refunded me for all the items that I returned except for two. I have tried reaching out to the company. Communication is awful. They communicate by email only to say that they are working on the issue. Three months later and I have now given up on expecting my full refund. I feel cheated and robbed.
-Because of this negative review, Modanisa responds here on Trust Pilot for me to reach out to them. No Thank You. I'll take my loss. If you cared enough about customer service, then you would have responded to my original emails and actually given me my refund that was promised after filling out the return form.
May 3, 2023
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
Return fee rediculous
Over priced! Return fee is rediculous! Dresses nothing like the pictures. Not ordering from them again.
August 3, 2023
Unprompted review
Reply from Modanisa
Dear Nazma Lipi,
Greetings from Modanisa!
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
Never shop here
I spent £28.35 on the dress and £9.99 shipping. The dress is poor quality and fit so I wanted to return. “return shipping fee” is a ridiculous £30, more than the dress! So it would only refund me £8.34. Never shop here they are thieves astagirfullah.
*edit* 02/08
I’m not sure why the company thinks people are daft. It’s very easy to search up delivery costs and exchange rates. There is no point lying about it in every single response to people who have experienced this. Regardless, this company does not care about fostering an actual customer base and would much rather make a quick buck from you. Do not shop here as if your life depends on it.
July 31, 2023
Unprompted review
Reply from Modanisa
Dear Latifah Mikayla,
Greetings from Modanisa!
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
If I could give it 0 stars, I would
If I could give it 0 stars, I would. Don’t order from here because they will charge you so much to return your items. It’s not worth it. I paid £46 for a dress (rubbish quality, not even lined and so static, it just sticks to you). They’re now charging me £30 for returns. Last time I ordered, they charged me £12. I don’t understand how it’s gone up so much. Now I have to keep this dress, there’s no point sending it back. Not ordering from here again. I live in the U.K. I’m not even far from Turkey!!
July 30, 2023
Unprompted review
Reply from Modanisa
Dear Marz,
Greetings from Modanisa!
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
The worst company ever
The worst company ever. Bought over $100 worth of items and wanted to return 1 of them because they didn't look or fit like the picture. They kept asking me for product information and pictures 5 times without any remedy. I now just buy from Shein. Much better return policy and customer service.
Re Reply from Modanisa: do you really think a customer cares what third party return company you're dealing with on your end? Is that my problem? You're giving excuses as you did in your several emails to me. Buy elsewhere people, trust me, they're not worth the hassle. Good riddance.
August 27, 2022
Unprompted review
Reply from Modanisa
Dear Aysha K,
Greetings from Modanisa!
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
Trying to get a refund from this…
Trying to get a refund from this company they claim there is a technical error and are working on it, its been over a week now and I am stuck with sub standard clothing, as they cannot arrange to send an authorisation label out to me.
July 14, 2023
Unprompted review
Reply from Modanisa
Dear ZP,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Refund for faulty dress
I just received my order from Modanisa and one of the dresses ordered was faulty with loose stitching but the main issue was that the dress was too short! I contacted Modanisa about this and asked for a refund.
Modanisa did offer me a refund and apologised for the inconvenience. I am happy that my issue was resolved fairly quickly.
For Anyone having issues , there is a WhatsApp number to call or message on their App/website and I found this to be most prompt way of hearing back.
July 17, 2023
Unprompted review
Reply from Modanisa
Dear Shahina,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Awful shopping experience I ordered…
Awful shopping experience I ordered from this website and never received my order. When I emailed several times about it, I did not get a response. I finally found a different way to contact them through whats app. And they told me that they will find out what's going on. Then they told me the shipment was not able to be delivered and that they will give me a refund when they receive the shipment back. I said why would I wait for you to get the shipment back? If I didn't even receive it and I wasn't able to send it back to you myself. And they still won't give me a refund and I still haven't received the shipment. The worst!
July 13, 2023
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
The worst delivery experience ever
The worst delivery experience ever, they are dealing with a bad delivery company.
The drivers are so rude, not on time, not respectful, one of them his name is “ Ajmal” switched off the line in my face while I’m still talking, also ignored my msgs asking him about the arrival time, and he ends up not delivering my package at the same day , I waited till the next day , the other driver his name is “ muneer” sent me msg saying he will be there in between 25 minutes but I waited him for the whole day in my weekend without any results.
Next time I’ll think twice before I order from modanisa because of the bad delivery service.
July 14, 2023
Unprompted review
Reply from Modanisa
Dear Sam,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Avoid Modanisa
I dont want to give any stars, really bad quality clothes, I was in Istanbul recently the clothes are cheaper and better quality. And the return is £15.99. Ridiculous service
Will never buy again
July 11, 2023
Unprompted review
Reply from Modanisa
Dear Sally Mouf,
Greetings from Modanisa!
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
TERRIBLE EXPERIENCE! DO NOT SHOP WITH THEM
Worst experience i ever had purchasing online. The quality of the material is sooo poor and the size also very inappropriate. Once we buy we have to pay 4 times the order to return it. And to receive the product we need to pay additional shipping charges also. Very unfair. Please do not buy from them. Do not get trapped.
July 8, 2023
Unprompted review
Reply from Modanisa
Dear Reja Rasheed,
Greetings from Modanisa!
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
Shoes broke after first use
Update 16.08.2023: Its been more than a month and nobody from Modanisa contacted me. This reply of them was only to show that they care about their costumers. In reality they don't!
05.07.2023 The shoes I ordered from them broke after just one use. Please do not order shoes from Modanisa. Talking to customer service they replay that they don't take action about a product that has been used. So looks like their shoes are one time use shoes. They should inform thier costumers about them selling one time wearing shoes.
July 5, 2023
Unprompted review
Reply from Modanisa
Dear Cernoschi Adriana Gabriela,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Faulty items and negative post sale resolution
Had my order been of an acceptable standard i would have been happy with it.
However one of the dressses arrived with a major stitching defect and exchanging or or refunding seems next to impossible. The scarfs i ordered were childrens sizes and this was not mentionned. The bonnets were much less wider than appeared on the photo.
It is costing me 30 euros to return via their portal which is exceptionally high. The 20 pound credit applied requires a minimum 40 pound spends and inflates the prices when used, so you end up not having any monetary compensation.
Ive spent a couple of weeks on this with no resolution. Better post sale customer service and returns facility may make me order again but for now my experience has been too negative and i can't deal with the stress.
July 4, 2023
Unprompted review
Reply from Modanisa
Dear UQ,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Terrible customer service
I wouldn't even want to give this one star because the company is not worth it. The clothes are really poorly made and the material is miserable. I would have liked to return the products, but it would have cost more than the products themselves. I regret not reading these reviews before ordering. You can be sure that I will never order from Modanisa again and I will warn every friend of mine about this company.
June 23, 2023
Unprompted review
Reply from Modanisa
Dear Venla,
Greetings from Modanisa!
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
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