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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's responsiveness, patience, and professionalism. Many people appreciate the personalized approach, with employees going above and beyond to answer questions, guide them through the process, and ensure order accuracy. The products themselves are frequently described as high-quality, unique, and effective, with many consumers finding solutions for custom PC builds that are hard to find elsewhere. However, some customers also noted issues with incorrect or faulty products, such as miswired cables or connectors that came off. A few people experienced delays in receiving their orders, particularly for items that were listed as in stock but were affected by holiday shipping schedules.

What people talk about most

Customer service

Consumers find customer service to be positive. Many reviewers praise the fast, responsive, and helpful... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and professionalism.... See more

Product

Users describe positive interactions with the product. Many customers praise the high quality and unique... See more

Order

Reviewers mention positive feedback about order. Customers appreciate the ease of ordering and the... See more

Response time

People report positive experiences with response time. Customers consistently praise the fast and responsive... See more

Based on these reviews

Rated 5 out of 5 stars

Great customer service; switched from AI to a person when requested and the representative, Carrie, went through all of my questions and gave me various options for each. They didn't push me towards t... See more

Company replied

Rated 5 out of 5 stars

Another happy customer. Very unique product, slimmest 90 degree SFF case PSU extension cable anywhere! Great support from Carrie at MOD DIY who helped me to make changes to my order before shipping! M... See more

Company replied

Rated 5 out of 5 stars

I was put in contact with Carrie to order modular cables compatible with my FSP Hydro PTM PRO 1200W PSU. She was very responsive, patient, and professional. Even though I’m inexperienced, she clearly... See more

Company replied

Rated 5 out of 5 stars

MODDIY is literally the best. Their product quality is amazing, but more than that... They're real people. Emailing me back and forth answering my questions. Explaining things to me instead of can... See more

Company replied


Company details

  1. Computer and Accessories Store
  2. Computer Accessories Store
  3. Computer Store

Written by the company

Best selection of PC mod supplies offers custom pc cable, case mods, computer cooling systems, computer case mod DIY parts, wire management kits & custom pc mods


Contact info

4.8

Excellent

TrustScore 5 out of 5

551 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

MODDIY is literally the best

MODDIY is literally the best. Their product quality is amazing, but more than that... They're real people. Emailing me back and forth answering my questions. Explaining things to me instead of canned responses. No 24 hours in between.

Just helpful, human, interactions.

I cannot say enough good about them. Especially Carrie, who is the most helpful!

June 7, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you for your order! We truly appreciate your support. If you ever need anything, feel free to reach out—we’re always here to help! 😊 —MODDIY

Rated 5 out of 5 stars

Great customer support!

June 7, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you for your order! We truly appreciate your support. If you ever need anything, feel free to reach out—we’re always here to help! 😊 —MODDIY

Rated 5 out of 5 stars

Carrie was very quick and responsive…

Carrie was very quick and responsive given the times and frequency of my messages. They were helpful and polite. Set proper expectations and were able to get me the answer I needed. I will be purchasing an adapter and I'm very happy and impressed with the service rendered. 5 stars from me!

June 5, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you for your order! We truly appreciate your support. If you ever need anything, feel free to reach out—we’re always here to help! 😊 —MODDIY

Rated 5 out of 5 stars

super helpful customer service.

super helpful customer service.

May 27, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you for your order! We truly appreciate your support. If you ever need anything, feel free to reach out—we’re always here to help! 😊 —MODDIY

Rated 3 out of 5 stars

Confirm MB comb size v.s. cables

Highlights:
1. Communication during ordering process generally great*

2. Speed of manufacture, noting shipping was significantly longer.

Issues:
1. 28 Cable comb used for 24pin MB cable threw out colour scheme. *I feel it would have been appropriate if this had been advertised or queried when I requested a sequence of 12 colours. Even if the 'freestyling' of cables had been applied in a symmetrical manner would have been better than what was delivered.

2. 12V-2X6 GPU connector required physical manipulation of pinched pins to enable use. This wasn't particularly difficult and being only my second time using this style plug may be normal?

3. A bit nitpicky and potentially outside what is reasonable for MODDIY to be aware of, but the specified PSU, the Corsair RM1000x SHIFT, type 5 connector clips should be inverted as they currently twist out of alignment from CPU, not visible to the front, just looks ugly in the back.

All in all my priority was to reduce the excess cable length and this definitely did that - I don't regret the purchase despite visual issues.

May 21, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you for your order! We truly appreciate your support. If you ever need anything, feel free to reach out—we’re always here to help! 😊 —MODDIY

Rated 5 out of 5 stars

Amazing fast customer service...took…

Amazing fast customer service...took care of me, went above and beyond.

May 21, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you for your order! We truly appreciate your support. If you ever need anything, feel free to reach out—we’re always here to help! 😊 —MODDIY

Rated 5 out of 5 stars

Carrie is great help

Carrie is great help, thanks for your support with my questions.

May 17, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you for your order! We truly appreciate your support. If you ever need anything, feel free to reach out—we’re always here to help! 😊 —MODDIY

Rated 5 out of 5 stars

fantastic service and products

fantastic products decent shipping times though shipping a little expensive but free shipping still available fantastic support. Highly recommend always.

May 12, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you for your order! We truly appreciate your support. If you ever need anything, feel free to reach out—we’re always here to help! 😊 —MODDIY

Rated 5 out of 5 stars

Really great customer service

Really great customer service, they recommended very well about a concern I had and helped me through the process

May 9, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you for your order! We truly appreciate your support. If you ever need anything, feel free to reach out—we’re always here to help! 😊 —MODDIY

Rated 5 out of 5 stars

very good chat service where you can…

very good chat service where you can get expert help and choose the right cable

May 9, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Helpful

Helpful as always, and quick to respond to questions

May 2, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Great email customer service!

Shout out to Carrie for the quick response and getting me exactly what I need.

April 24, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Quality

The cables they sent in my first order were really well crafted and of very high quality, so I ordered custom cables again for my second computer I have assembled. Just like the last time, the cables came as I wanted :)

March 25, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Custom made H++ cable for 5090

Anticipating my 5090 GPU, I ordered the new H++ 675W cable from MODDIY and they made it specially for my PSU (NZXT C1500) very quickly. The cable is incredible quality and runs barely warm with my oc'ed 5090 SUPRIM. I also have 0 coil whine. I highly recommend MODDIY, it makes total sense to compliment your high-end GPU with their product. Communication with the guys is also top notch.

April 2, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Bought it Individually Sleeved Modular…

Bought it Individually Sleeved Modular Cable GPU PCIE 8 Pin for NZXT from the site on 16.03.25 arrived on 29.03.25
Tried to connect cable yesterday and it works perfectly,the cable looks like high quality to be honest, delivery a bit long but overall happy with my purchase!
Cable apparently has 2 year warranty,time will tell 😁

March 29, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Responsive chat

March 16, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Just perfect !

Very good experience !

March 11, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Cables for my custom 5080 x 7800X3D SFF PC

Very helpful support staff allowed me to make an informed decision about the best choice for my usecase. This definitely won't be the last time i order from MODDIY!

March 7, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Carrie

Carrie, very helpful helped me very much with my order, very good company

March 4, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

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