Great customer service; switched from AI to a person when requested and the representative, Carrie, went through all of my questions and gave me various options for each. They didn't push me towards t... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Another happy customer. Very unique product, slimmest 90 degree SFF case PSU extension cable anywhere! Great support from Carrie at MOD DIY who helped me to make changes to my order before shipping! M... See more
Company replied
I was put in contact with Carrie to order modular cables compatible with my FSP Hydro PTM PRO 1200W PSU. She was very responsive, patient, and professional. Even though I’m inexperienced, she clearly... See more
Company replied
MODDIY is literally the best. Their product quality is amazing, but more than that... They're real people. Emailing me back and forth answering my questions. Explaining things to me instead of can... See more
Company replied
Company details
Written by the company
Best selection of PC mod supplies offers custom pc cable, case mods, computer cooling systems, computer case mod DIY parts, wire management kits & custom pc mods
Contact info
United States
- sales@moddiy.com
- moddiy.com
4.8
Excellent
551 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service, fast reply, would definitely recommend it !
December 3, 2024
Unprompted review
Reply from MODDIY
Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY
Great customer service
Quick, helpful responses when advice is needed!
December 2, 2024
Unprompted review
Reply from MODDIY
Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY
Great customer service!…
The company helped me with an urgent query. Provided good information. Very good customer service
December 2, 2024
Unprompted review
Reply from MODDIY
Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY
Shoutout to Carrie from MODDIY
Went back and forth with Carrie on what length custom cables to get. She was very pleasant and informative, and kept a calm demeanor while I was pancaking on what length cables I desired.
Overall, my experience with MODDIY's customer service was a positive one and I can't wait for the cables to arrive so I can update my build.
December 1, 2024
Unprompted review
Reply from MODDIY
Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY
The customer service is amazing
The customer service is amazing. I had two issues with my order and they addressed and fixed the issues promptly.
November 29, 2024
Unprompted review
Reply from MODDIY
Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY
I made a mistake with an order but the…
I made a mistake with an order but the team was super responsive and helped resolve the issue. Even spent the time to ensure I had the correct product moving forward! Great experience
November 28, 2024
Unprompted review
Reply from MODDIY
Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY
Carrie from MODDIY has been exceptional…
Carrie from MODDIY has been exceptional with me from start to finish. Empathy and Compassion to help and went above and beyond the standard port of call - so thank you for that. Very fast replies and always efficient. Highly recommend.
November 24, 2024
Unprompted review
Reply from MODDIY
Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY
Everything was fine with the purchase
Everything was fine with the purchase. The transaction was fast and flexible.
November 17, 2024
Unprompted review
Reply from MODDIY
Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY
If you need a specific cable
If you need a specific cable, that's the place to look for. The chat is very usefull, reactive and welcome.
November 16, 2024
Unprompted review
Reply from MODDIY
Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY
Great price, great product!
Price, speed and product quality are really nice, would order again, worked like a charm.
November 3, 2024
Unprompted review
Reply from MODDIY
Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY
I was able to add a last minute item…
I was able to add a last minute item before it shipped, saving me money on international shipping and time as well, very happy with immediate response and clarity of communication as well.
November 8, 2024
Unprompted review
Reply from MODDIY
Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY
The customer support a was quick and…
The customer support a was quick and responsive to my query over the weekend, I forgot a 0.29$ item while placing my order and agent was kind enough to add it to my order quickly.
November 4, 2024
Unprompted review
Reply from MODDIY
Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY
Extremely fast communication
Extremely fast communication, excellent assistance with placing an order. Super helpful, would order again!
October 30, 2024
Unprompted review
Reply from MODDIY
Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY
Excellent service
Excellent service. Immediate response to my query and found exactly what I was looking for
October 23, 2024
Unprompted review
Reply from MODDIY
Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY
Late, wrong item.
Ordered two items. Paid for 1-2 week shipping.
Items arrived 17 days later. One of them was wrong.
Ordered aluminium fan filter, received plastic.
October 22, 2024
Unprompted review
Reply from MODDIY
We are so sorry for the inconveniences caused, but sometimes shipments may be delayed a bit by the post office or Customs. But no worries, please contact us and we'll issue a full refund to you. Please kindly accept our apologies.
Customer service answered questions…
Customer service answered questions clearly
October 17, 2024
Unprompted review
Reply from MODDIY
Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY
Mod DIY makes great products
Mod DIY makes great products, and their customer support team is proactive with reaching out about any issues you might have. Great company to work with.
October 9, 2024
Unprompted review
Reply from MODDIY
Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY
Reply from MODDIY
Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY
quick and good service
i needed to change my order and they awnsered me very quickly.
September 29, 2024
Unprompted review
Reply from MODDIY
Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY
Great customer service!
September 27, 2024
Unprompted review
Reply from MODDIY
Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY
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